Earl Mosby | Page 31

As usual, comprehensive evaluation and diagnosis of the problem. 2days later, my F-350 was functioning like brand new again. problem. 2days later, my F-350 was functioning like brand new again. More

by doctoragmef Verified Customer Verified Customer

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Professional; punctual and friendly. , Jean was great. Happy to be part Of the FORD Family. , Jean was great. Happy to be part Of the FORD Family. More

by DELAINE00 Verified Customer Verified Customer

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The entire team is upbeat and professional. Mike Matson, the service manager, is awesome! He's always available to answer questions and consequently builds a game plan to tackle the problem...v Mike Matson, the service manager, is awesome! He's always available to answer questions and consequently builds a game plan to tackle the problem...very special indeed. Because of the service department leadership team, including Earl and Paula....I'm looking forward to purchasing my next vehicle from Koons Ford of Annapolis when the time is right for me. Well done!!! More

by JAY_BARATELLI Verified Customer Verified Customer

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The customer service is fantastic! The waiting room is beautiful and several employees asked me if I needed anything. Earl, the service manager, is excellent! The waiting room is beautiful and several employees asked me if I needed anything. Earl, the service manager, is excellent! More

by ANTHONYLOPES Verified Customer Verified Customer

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The initial support by the service team was great. They were ready for me and knew what services I wanted. When I picked up my vehicle, the checklist was printed with my bill. I wanted to use Rew They were ready for me and knew what services I wanted. When I picked up my vehicle, the checklist was printed with my bill. I wanted to use Reward Points, that wan't an issue at all. Very happy customer! More

by ronaldpstefano Verified Customer Verified Customer

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Excellent service staff who were helpful and accommodative yesterday when I got my car serviced accommodative yesterday when I got my car serviced More

by SMNILSEN5 Verified Customer Verified Customer

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Great customer service Norma provided me with a awesome cup of hot chocolate wait time fine with car wash cup of hot chocolate wait time fine with car wash More

by adsprig Verified Customer Verified Customer

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The communication in this service department could definitely use drastic improvement. The quality of the customer service received was very low. I would not suggest this location. definitely use drastic improvement. The quality of the customer service received was very low. I would not suggest this location. More

by MADYSONCOX Verified Customer Verified Customer

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great service, friendly staff, clean lounge, fast turn around considerate staff welcoming at all times, will definitely continue with Koons around considerate staff welcoming at all times, will definitely continue with Koons More

by DUBLINERONE Verified Customer Verified Customer

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Keep up the great service. You know I buy older models and count on you-all to keep them in good shape. Great job. Wait or Shuttle home both work for me depending on time. You know I buy older models and count on you-all to keep them in good shape. Great job. Wait or Shuttle home both work for me depending on time. More

by BNB1209 Verified Customer Verified Customer

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