Earnie Plumbtree | Page 2

The sales consultant was a very polite idiot. He told us the Platinum Tundra had heated steering, it did not. He told us it had TRD exhaust, it did not. Instead of going over the car features he told me to the Platinum Tundra had heated steering, it did not. He told us it had TRD exhaust, it did not. Instead of going over the car features he told me to download Toyota engage app, which turns out only employees are authorized to access. . When we asked if we could swap out the wheel he said “sure”, but then 1800$ was added to the bottom line for less expensive rims. We asked if we could keep the wheels that were taken off he said “no we don’t do that.” After talking to the GM we were given the original wheels. When confronting Matthew about all these issues after purchasing the vehicle he became defensive and said he was just a consultant. We believe it’s his job to know the details of the vehicles. Additionally I believe it is poor customer service to send a vehicle off the lot without reviewing the features, not to mention possibly unsafe. I had to ask if he would schedule an appointment with a technology specialist to get my questions answered. Another bad experience was the Financial consultant seemed to lie or at least mislead me on the warranties as to coerce me into buy additional coverage. As I was leaving I asked if I needed to pay. Everyone was surprised I hadn’t written a check. Left arm doesn’t know what the right arm is doing. Lastly, I was not provided the window sticker after paying. I’ve always had this with all my vehicles. Apparently a new is being ordered. We will see if I’m contacted or if I have to continue to follow up. We cannot recommend Jim Norton Toyota as a good place to buy a vehicle. Hopefully service will be better. More

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Best dang salesman I've ever worked with, no BS, understood my vision, and made it happen! Service guys treated me with respect and we're very patient with all of my questions and concerns. I would understood my vision, and made it happen! Service guys treated me with respect and we're very patient with all of my questions and concerns. I would recommend visiting Michael Douglas (yes, that's his name) to buy your next car! More

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