Ed Barnes
Ed Barnes at Jim Ellis Buick GMC Mall of GA

Ed Barnes | Page 3

Service Advisor

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.6
373 Reviews

Specialties & Trainings

ASE Certified Service Advisor

4.6

373 Reviews

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373 Reviews of Ed Barnes

April 02, 2026

Dealership Rating
Employee Rating

The BEST customer service. Mr. ED is the 'best' and really knows what customer service means. I would not go any other place at for service. Please let Mr Ed know what good ser More

by GARYADAMS46
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes

Apr 02, 2026

GARYADAMS46 responded

The best service

Apr 02, 2026

GARYADAMS46 responded

Mr ED is the best service advisor you have. He is always polite and keeps me informed on the progress of the work order. He is the main reason I bought a NEW set of tire from the dealership.. Please be sure to let him know how important he is to the dealership. Gary Adams

March 22, 2026

Dealership Rating
Employee Rating

Since I bought my vehicle in 2019 they have been nothing but great (5 stars)especially service person Ed Barnes. More

by gsmith6259
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 27, 2026

Jim Ellis Buick GMC Mall of GA responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

March 14, 2026

Dealership Rating
Employee Rating

Advised on services I needed that I didn't know about, finished the jobs on time, curious and caring More

by pagiewhitehead
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes

Mar 20, 2026

Jim Ellis Buick GMC Mall of GA responded

We really appreciate your positive review! We're looking forward to your next visit with us!

Mar 29, 2026

pagiewhitehead responded

100% recommendations

March 03, 2026

Dealership Rating
Employee Rating

They delivered as promised! They did what they said they would They did what they said More

by frankgoehmann
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes

Mar 08, 2026

Jim Ellis Buick GMC Mall of GA responded

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 03, 2026

Dealership Rating
Employee Rating

Ed Was absolutely on point in every step of the service process. Every time. Excellent! More

by javierceron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 07, 2026

Jim Ellis Buick GMC Mall of GA responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 02, 2026

Dealership Rating
Employee Rating

Great service. The service manager and the mechanic Daryl were both excellent! Worth the prices. More

by Anewman6666
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes

Mar 07, 2026

Jim Ellis Buick GMC Mall of GA responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 27, 2026

Dealership Rating
Employee Rating

Great job on my truck! ! Running great for a 12 year old, Took care of it as if your own!! Thanks More

by E.NESBIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Rose

Mar 06, 2026

Jim Ellis Buick GMC Mall of GA responded

We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 25, 2026

Dealership Rating
Employee Rating

Ed is fantastic. He ALWAYS is fantastic. Identified my issue extremely fast & was able to get me out the door within a few hours. I come to this dealership for all se More

by savannahbutlin
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes

Mar 02, 2026

Jim Ellis Buick GMC Mall of GA responded

We're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out!

February 15, 2026

Dealership Rating
Employee Rating

It was fine. I understand it's standard practice at a dealership to upsell, so I consulted my owners manual before I came to the dealership. That way I knew that More

by craigholmes63
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes

Feb 18, 2026

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

January 31, 2026

Dealership Rating
Employee Rating

Fair I have fair treatment as it is a dealership and the upsets is always there.. its business.. More

by Dcsnax69
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes

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