Ed Barnes
Ed Barnes at Jim Ellis Buick GMC Mall of GA

Ed Barnes | Page 33

Service Advisor

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

Contact Me
4.6
366 Reviews

Specialties & Trainings

ASE Certified Service Advisor

4.6

366 Reviews

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366 Reviews of Ed Barnes

February 15, 2022

Dealership Rating
Employee Rating

They were helpful and very courteous. First time here, and will go back. Ed was great. More

by ROBERT@ROBERTWILLIAMS1.COM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Feb 18, 2022

Jim Ellis Buick GMC Mall of GA responded

Hello, thank you for sharing your positive experience! We sincerely value your business and look forward to your next visit!

February 09, 2022

Dealership Rating
Employee Rating

They charged me for a misdiagnosis, then expected me to pay for another diagnosis when they couldn't find the problem. I expected better from this dealership! Very disappointed! More

by ELLIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Feb 25, 2022

Jim Ellis Buick GMC Mall of GA responded

Thank you for reaching out to us. We regret to hear about the situation you have described. We would like the opportunity to address your concerns. Please reach out to our service manager, Sean Garret, at 678-889-8881 when you have a chance. Thank you, and we look forward to hearing from you.

February 08, 2022

Dealership Rating
Employee Rating

I was very pleased with the service and the folks that helped. I will continue working with this dealer in the future. More

by JRVANDYKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jorge Banos Jr, Rina Centeno

Feb 11, 2022

Jim Ellis Buick GMC Mall of GA responded

Hi, our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!

February 07, 2022

Dealership Rating
Employee Rating

Ed the service rep was excellent. Service received was a fair value. Thanks for taking care of me. BTW the NETFLIX separate waiting room is nice! More

by FINISHTHEGRP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: William No

Feb 10, 2022

Jim Ellis Buick GMC Mall of GA responded

Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

February 07, 2022

Dealership Rating
Employee Rating

Received price match for tires purchase, as discussed before appointment. Price for tire pressure monitor replacement (part) was extremely high. Ed was very helpful. More

by JIM.GRUM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 10, 2022

Jim Ellis Buick GMC Mall of GA responded

Hello there, we appreciate you taking the time to leave us this feedback. Thank you again for choosing Jim Ellis Buick GMC Mall Of Georgia and we hope to see you again. Take care!

February 02, 2022

Dealership Rating
Employee Rating

I’ve been there several times only to get an inflated estimate every time. I know you’re in the business to make money but making up frivolous repairs and the amount of time it will take to repair an iss More

by ANTONIODAWSON
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jorge Banos Jr

Feb 25, 2022

Jim Ellis Buick GMC Mall of GA responded

We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. We hope that you will consider us again in the future. Thank you.

January 27, 2022

Dealership Rating
Employee Rating

They did a great job detailing my vehicle. Sean has a great team and I look forward to visiting them again in the future! More

by chris.tillery
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christie Ledbetter , Jorge Banos Jr, Kristin Buffington, Sean Garrett, Ron Gay, David Gonzalez

Jan 30, 2022

Jim Ellis Buick GMC Mall of GA responded

Hi. Our staff is committed to providing each of our clients with the best automotive experience! Thank you for the great review!

January 21, 2022

Dealership Rating
Employee Rating

So I did my oil change here and the price was $40 more than last time and they told me I needed $850 worth of new brake pads (and to not wait too long, otherwise I'd then need new rotors.) I took my car More

by brandy.wozniak
Friendliness
Price
Recommend Dealer
No
Feb 25, 2022

Jim Ellis Buick GMC Mall of GA responded

Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience and will use this as an opportunity to improve. We hope that you are willing to give us another chance in the future.

January 20, 2022

Dealership Rating
Employee Rating

Great service! Thank you for the speedy turnaround and professionalism. The ride home and pick up after my car was done was most helpful More

by KRISTYN.LAHIFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 22, 2022

Jim Ellis Buick GMC Mall of GA responded

Hi, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We look forward to your next visit! Take care!

January 17, 2022

Dealership Rating
Employee Rating

Always taking care of my 2003 Yukon. Will always trust them to give great service. 10 out of 10! More

by Linden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 20, 2022

Jim Ellis Buick GMC Mall of GA responded

Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing Jim Ellis Buick GMC Mall Of Georgia and we hope to see you again.

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