Ed Fiorvante | Page 21

We had purchased a Certified Pre-owned Dodge Caravan from Lester Glenn approximately 3 years ago and we came to find out we had a serious engine issue so we brought it in for what we believed to be a warrant Lester Glenn approximately 3 years ago and we came to find out we had a serious engine issue so we brought it in for what we believed to be a warranty claim. We were told we did not have a warranty and that the engine needed to be replaced at our expense. We had paperwork that said otherwise and we went to the dealership to present our case. We were met by Brian Reeves, Ed Fiorvante and then John Perillo, Jr...we explained our situation and John assured us they would make it right. We were given a very favorable appraisal on our broken Caravan and then a very favorable deal on a Certified Pre-Owned 2010 Acadia that had just come in off a 39 month lease. We are very pleased to say that Lester Glenn Auto Group turned a very troubled customer into a loyal and extremely happy customer. I would highly recommend Lester Glenn Auto Group for their customer loyalty, ethical business practice and their integrity in doing the right thing. Mark A Santorelli More

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Kyle did a fantastic job at setting us at ease professionalism was off the chart all 3 employees were outstanding I will reccomend to everyone professionalism was off the chart all 3 employees were outstanding I will reccomend to everyone More

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I went to lester glenn looking for a jeep cherokee trailhawk . from the moment I walked in the door until the time I drove away in my new vehicle the entire staff couldnt have been more friendly , cou trailhawk . from the moment I walked in the door until the time I drove away in my new vehicle the entire staff couldnt have been more friendly , courteous , and professional . steve regan was particularly instrumental in the sales process. his easy manner , his knowlege of the vehicle ,his patience and his expertice in guiding me thru the buying process were exceptional .darren applegate went the extra mile in securing the best financing to make the purchase possible . all in all a great experience .I would reccommend lester glenn to anyone. Alan J Carey More

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My overall review of this dealership is as follows: On My overall review of this dealership is as follows: On the first day I visited the Ram show room, I was "just looking", I was greeted on the front My overall review of this dealership is as follows: On the first day I visited the Ram show room, I was "just looking", I was greeted on the front lot by Steve Regan. We talked and Steve actually paid attention to what type of vehicle I would be in the market for, when the time came. After walking around and talking with Steve we sat down to try to come up with some type of "ball park" figures for me to take home. At this point Steve knew that I was not going to be able to afford the beautiful pickup that I wanted. He still had the professionalism to sit with me and go over options to help get me closer to my monthly budget allowance for the truck. We shook hands and I left. Several days later I noticed that Lester Glenn was giving some awesome incentives to match down payments, with that information I went back to the showroom,met up with Steve and we sat down again. This time we took things a bit further into the process, and Steve and I picked out a truck with certain packages in it, because he researched all the models and incentives to come up with the truck that got the most bang for MY buck. After an hour or so we concluded that once again ( due to the fact that I owed more money on my car than it was worth as a trade) no matter what finagling we did the numbers were just too far apart for us to make a deal, We shook hands and I left. I really like this truck, About a week later I stopped in to see Steve, he was off that day, so Joe carol stepped in to help me search the lot for a different vehicle that may fit my budget,after seeing a few that might work, Joe introduced me to Ed Fiorvante. We sat down and went over more options, concluded once again, too far apart, with that I shook hands with them and left. Two days later I stopped in to catch up with Steve to tell him I adjusted some things and was able to come up with more down payment money. That's when Joe Carroll stopped by to tell us that HE worked on some ideas on his own and found a lease that would work, the only problem was that we were still apart $50.00 per month, I couldn't swing it ,not at all. Steve was persistent in going into the finance office to help reduce the monthly payment needless to say after about 2.5 hours, and me not really not having to budge on my number we met at a great price and I was happy. All paperwork was completed and turned into Darren Applegate in finance, all is well, or so I thought, Steve comes out of the office to tell me that my Darren told him my credit score was just below the threshold for Chrysler Finance to grant me the lease. With that great news I was ready to once again leave without a new truck, Steve didn't give up and about 30 minutes later don't as me how but between Darren Applegate and Ed Fiorvante they were able to get me accepted with the finance company. That is another Lester Glenn advantage, with the volume of vehicles they sell, they have the leverage over most other dealers when it comes to negotiating the best deal for the customer, Anyone considering a new vehicle purchase I would definitely recommend The guys at the Lester Glenn Ram Store, Between Steve, Joe, Darren and Ed they worked as a great team and their only focus was getting me the best deal with what I had to work with. As a FORMER GM man I love my Ram ! THANKS GUYS ! More

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Brian was very knowledgeable, helpful, patient, understanding, and truly a nice guy to work with. Ed the manager was really trying to give me the best deal he possibly could although we were toug understanding, and truly a nice guy to work with. Ed the manager was really trying to give me the best deal he possibly could although we were tough customers. Ed was also very patient and understanding of our needs. I was very satisfied with the deal and believe that this was the best deal for me and would not have wanted to go anywhere else. Although I was promised a "GREAT" deal elsewhere I believe Ed and Brian worked with us to get us the best deal, and I would never want to deal with anyone else. My dad and sister-in-law are also customers and feel the same. More

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Sales staff was extremely professional I had someone issues with car not being clean and we are still currently working on resolving these issues to date. issues with car not being clean and we are still currently working on resolving these issues to date. More

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Steve was very helpful in finding us what we wanted. The new SUV was too small and the Grand Cherokee was to big. He recommended a 2013 Loradeo which was perfect. We left a satisfied customer. new SUV was too small and the Grand Cherokee was to big. He recommended a 2013 Loradeo which was perfect. We left a satisfied customer. More

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We had a wonderful experience with this dealership, which is refreshing. The associates that worked with us were patient and did everything they could to ensure we had a great experience. They also took th is refreshing. The associates that worked with us were patient and did everything they could to ensure we had a great experience. They also took the time to help me set up the Bluetooth in our new Jeep, which I appreciated. Overall a really friendly and helpful atmosphere. More

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We traveled 2.5 hours to this Lester Glenn dealership and it was well worth it!! Upon our arrival, we were promptly greeted by Steve Regan and Ed Fiorvante, who addressed our needs, and our concerns with our it was well worth it!! Upon our arrival, we were promptly greeted by Steve Regan and Ed Fiorvante, who addressed our needs, and our concerns with our budget. Ed and Steve worked very, very, very hard to meet our demand for the highest trade in value on our car, and they provided us with the lowest price for the jeep we wanted to purchase. We are very satisfied with the experience and would definitely recommend Lester Glen to everyone! More

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Purchasing experience handled professionally and efficiently from sales through purchase and financing. Steve Regan, salesman, knowledgeable, courteous and helpful throughout entire process.... too efficiently from sales through purchase and financing. Steve Regan, salesman, knowledgeable, courteous and helpful throughout entire process.... took the time and made the effort to facilitate all aspects of the deal. Jim, finance, efficient and pleasant, also. More

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