Ed Rubenfeld | Page 23

Excellent 50,000 mile check-up. In and out in 1.5 hours. My customer service agent is a gem! In and out in 1.5 hours. My customer service agent is a gem! More

by PPBARASCH Verified Customer Verified Customer

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I have a excellent experience at the Lexus service, the advisor was very professional and explained the status of my car etc advisor was very professional and explained the status of my car etc More

by JOSELUNA3128 Verified Customer Verified Customer

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The service manager Ed saved the day for Lexus North Miami. My service advisor Bobby never returned any if the six messages I felt (all verified by Ed) Only choice left for me was to drive to the dea Miami. My service advisor Bobby never returned any if the six messages I felt (all verified by Ed) Only choice left for me was to drive to the dealership and upon communicating to Bobby that I was disappointed that I never heard from him, he treated me with disrespect by calling me a liar and further refusing to address the problem at hand by saying "it is your fault and Lexus will NOT pay for it.. That is when I asked for the service manager who not only acknowledged/verified my side of the story (unanswered messages) but took care of the situation IMMEDIATELY though Bobby stated less than 30 minutes before that Lexus was not responsible for it. Thank you Ed. The owners of LNM are very lucky to have you!!! More

by MARCELOKOCHEN Verified Customer Verified Customer

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Lexus for service, and I was highly impressed with the professionalism and efficiency of their team. From the moment I arrived, the staff was courteous and attentive, ensuring a smooth check-in process. T professionalism and efficiency of their team. From the moment I arrived, the staff was courteous and attentive, ensuring a smooth check-in process. The service advisors were knowledgeable and took the time to explain the necessary maintenance and any additional recommendations without pressure. More

by Allaelfont Verified Customer Verified Customer

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I am grateful that Lexus provides loaners when servicing our cars. The Loaner dept however needs better organization .Either it is understaffed, or the staff are not motivated to do their job description. T our cars. The Loaner dept however needs better organization .Either it is understaffed, or the staff are not motivated to do their job description. The few times I went into their office it was empty of staff and stayed that way for at least 10 minutes. I did leave a brief note for Ed about this too. Thank you anyway Bobby and Ed. More

by GFWCESTMOI Verified Customer Verified Customer

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Always I receive a good services, they take care any questions that I have . I highly recommend this dealership questions that I have . I highly recommend this dealership More

by monica_sand Verified Customer Verified Customer

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excelente servicio, una atencion muy buena, super contentos y el auto hasta lo lavan y dejan en ecxelente condicion contentos y el auto hasta lo lavan y dejan en ecxelente condicion More

by ROCIPA2003 Verified Customer Verified Customer

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Very pleased with the outcome of my service. My agent went out of his way to come to me in person with updates, instead of just texting me- Thank you, Eric! My agent went out of his way to come to me in person with updates, instead of just texting me- Thank you, Eric! More

by ROBERTARUBMAN Verified Customer Verified Customer

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Good service I am happy with the service and help in the dealer Thank you the dealer Thank you More

by OGARRASTACHO Verified Customer Verified Customer

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He was AWESOME very helpful to me gave me knowledge about the car…I was thankful! the car…I was thankful! More

by lisaliu2121 Verified Customer Verified Customer

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