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Ed Rubenfeld

Overview Reviews (382) Inventory (691)

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Ed Rubenfeld

Ed Rubenfeld | Page 35

Service Manager

Lexus of North Miami

14100 Biscayne Blvd
North Miami, FL 33181

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4.5

382 Reviews

Overview Reviews (382) Inventory (691)

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4.5

382 Reviews

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382 Reviews of Ed Rubenfeld

September 28, 2024

Dealership Rating

Employee Rating

Ay Lexus of North Miami, I encountered an extremely poor standard of customer service characterized by misinformation, dishonesty, and an apparent focus on profit over customer satisfaction. There is a poor standard of customer service characterized by misinformation, dishonesty, and an apparent focus on profit over customer satisfaction. There is an urgent need for a comprehensive retraining program that should prioritize enhancing the overall customer experience. More

by FAITHCHURCH93

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Sean Kamal, Abe Omar , Bobby Rahmani, Sales representative, Isaac, has not been always veracious.

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Sep 30, 2024 -

Lexus of North Miami responded

Faith, I'm truly sorry to hear about your experience. We strive for honesty and customer satisfaction in all our interactions, so this feedback is very concerning. I'd like to discuss this further with you and see how we can make things right. Please reach out when you have a moment. Thank you, Brittany Rivera - Customer Relations Manager - 786-528-3885

September 25, 2024

Dealership Rating

Employee Rating

Eric is great. So nice and gentle and warm. Will see him again next time I am there. So nice and gentle and warm. Will see him again next time I am there. More

by Alex

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bobby Rahmani, Eric

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Sep 25, 2024 -

Lexus of North Miami responded

Alex, we're thrilled to hear you enjoyed working with Eric! Thank you for trusting Lexus of North Miami!

September 14, 2024

Dealership Rating

Employee Rating

The best in miami, Lexus of north Miami is the best, I love this place love this place More

by paulomartha

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bobby Rahmani

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Sep 16, 2024 -

Lexus of North Miami responded

We are so happy that our Lexus of North Miami team delivered an excellent experience. Thank you, Martha!

February 24, 2024

Dealership Rating

Employee Rating

Bobbie is very courteous and very efficient in his job. It is a pleasure to know your vehicle is in good hands. It is a pleasure to know your vehicle is in good hands. More

by wcsims1269

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bobby Rahmani

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Feb 26, 2024 -

Lexus of North Miami responded

We're delighted to know that you had a positive experience with Bobbie at Lexus of North Miami. It's our top priority to ensure your vehicle is well taken care of! Thanks for the review and for trusting us with your car needs.

March 03, 2023

Dealership Rating

Employee Rating

Dealership very clean, employees courteous and professional. Rental car availability. Prompt service. Free coffee while you wait. professional. Rental car availability. Prompt service. Free coffee while you wait. More

by dale0513

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 06, 2023 -

Lexus of North Miami responded

Thank you for leaving Lexus of North Miami a five-star review! We loved this feedback and look forward to your next service visit.

Mar 08, 2023 -

dale0513 responded

very nice dealership

September 14, 2022

Dealership Rating

Employee Rating

Babak is by far the best service manager I have ever encountered. Very happy with his approach to details. encountered. Very happy with his approach to details. More

by Jeff

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Bobby Rahmani

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Sep 14, 2022 -

Lexus of North Miami responded

Jeff, thank you for the great review! We are thrilled to hear that you had a successful service experience working with Babak and the Lexus of North Miami team. Drive safely, and we hope to see you back again down the road!

May 21, 2022

Dealership Rating

Employee Rating

Everything was good, Benny the best, Richard the best too, excellent dealer, excellent service.The appointment was on time. too, excellent dealer, excellent service.The appointment was on time. More

by Caridad0104

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Bobby Rahmani

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May 23, 2022 -

Lexus of North Miami responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with Benny, Richard, and the Lexus of North Miami team. Drive safely, and we hope to see you back again down the road!

April 10, 2022

Dealership Rating

Employee Rating

Horrible service by Ronald and team. Not listening to the customer at all. They talk down at you, and make you feel like you don’t know what you are talking about. Not listening to the customer at all. They talk down at you, and make you feel like you don’t know what you are talking about. More

by NMS

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Bobby Rahmani, Ronald (service Lexus North Miami)

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Apr 26, 2022 -

Lexus of North Miami responded

I am sorry to see that your experience with our team was anything less than stellar. I want to see that your concerns are addressed as soon as possible and invite you to give me a call at your earliest convenience to discuss the matter in further detail. Thank you for your feedback, Brittany Stillwell - Customer Relations Manager - 786-528-3788

March 15, 2022

Dealership Rating

Employee Rating

I had the pleasure of servicing my 2018 RX 350 yesterday. I had the pleasure of meeting and speaking to Ed Rubenfeld. service manager. I had an issue which he resolved quickly to my satisfaction. He is the B I had the pleasure of meeting and speaking to Ed Rubenfeld. service manager. I had an issue which he resolved quickly to my satisfaction. He is the BEST service manager that Lexus has. Thanks again for your help, Howard Jacobowitz More

by Howard613

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Mar 15, 2022 -

Lexus of North Miami responded

Howard, we're so pleased we were able to resolve the issue you were experiencing. We'll be sure to let Ed know that his dedication to your service meant a great deal to you as well. Many thanks for trusting the Lexus of North Miami team to take care of your 2018 Lexus RX 350, and we wish you safe travels until we see you next!

March 08, 2022

Dealership Rating

Employee Rating

Always excellent service and attention when I come in for service. Benny is a pleasure to work with. service. Benny is a pleasure to work with. More

by lexs32

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Mar 08, 2022 -

Lexus of North Miami responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with Benny and the Lexus of North Miami team. Drive safely, and we hope to see you back again down the road!

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