Ed Rucker | Page 15

After researching online and walking car lots when dealerships were closed, we settled on test driving the Forrester and the Outback. We called and made an appointment with Ed Rucker. This turned out dealerships were closed, we settled on test driving the Forrester and the Outback. We called and made an appointment with Ed Rucker. This turned out to be a good decision as he was extremely busy. Ed was knowledgeable in the fact that the Forrester and the Outback ride and handle differently, and in that regard had us test drive the Forrester first. He demonstrated each car and its capabilities in a nearby parking lot and then sent us out to drive on our own. Ed answered all our question thoroughly. We made a second visit to look at interiors and options. We checked with USAA buying service as to price and though not a USAA online dealer , he matched the price. Our only disppointment was the trade-in. While our 1999 Issuzu Rodeo ran great for us , lower mileage, and had a new transmission, it did need AC work and new tires. All things considered, it was a very good experience at Annapolis Suburu and we are very happy with our decision. Before we left the lot with oour new Outback he went over all the bells and whistles and arranged for me to come in to have Bluetooth connected. More

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My experience here was great and hassle free. Even though I purchased a used BMW from them and it wasn't their expertise, they did everything in their power to find the information I needed to make an though I purchased a used BMW from them and it wasn't their expertise, they did everything in their power to find the information I needed to make and informed purchase. Ed- was very nice and helpful. He worked with me while I was out of town over the holidays to ensure I didn't loose the car that I wanted. He took care of the minor issues I wanted corrected, such as detailing of the car wash etc. Billy- Once again hassle free, working with him on the financing was great. He made me feel comfortable with my purchase. Chris- Chris came out to check on me when the final sale was made and made sure I was comfortable and had everything I needed. He asked if he could do anything extra to help me and if so to let me know Overall if I had to use one word for them I would say: friendly More

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Great buying experience. I negotiated the purchase of a new Outback for my mother. My mother lives in another state and the staff at Annapolis Subaru was able to complete everything she needed to purchase new Outback for my mother. My mother lives in another state and the staff at Annapolis Subaru was able to complete everything she needed to purchase a car based on her state requirements. When we arrived at the dealership everyone was friendly and they had taken care of most of the paperwork. There were no surprises. Everything was just as I had discussed over the phone with my salesman Ed Rucker. Being that it was my mother's birthday that day, the entire staff made her feel special. The amount of care and detail they put into explaining everything in the car and the manuals made her feel confident with her purchase. She stated this was the best car buying experience she has ever had. More

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This is the 2nd Subaru I bought from Ed Rucker. He again made the process very easy and didn't waste my time on the paperwork side, even though he is a busy salesman. Price was fair, and they had what I wa made the process very easy and didn't waste my time on the paperwork side, even though he is a busy salesman. Price was fair, and they had what I wanted in stock. More

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From the first call I placed with Annapolis Subaru with Mr. Edward Rucker I felt their customer support was very extensive. He answered all the questions I had and was very willing to help me in any way po Mr. Edward Rucker I felt their customer support was very extensive. He answered all the questions I had and was very willing to help me in any way possible. Upon the visit to Annapolis Subaru I felt very well taken care of, Mr. Rucker offered any and all amenities he could including letting me use the office phone and internet to obtain information needed for my trades. Mr. Tyler was very helpful with the loan portion of the process and I never once felt "pushed" or pressured to do something I wasn't interested in. Once all the "t's were crossed and i's were dotted" Mr. Rucker then proceeded to go through all the features, functions, break in period and upcoming maintenance of the vehicle so to help me feel as comfortable in the car as possible, he even aided me in the setup of my blue tooth hands free feature! This is the 3rd new car I have purchased in my life and the FIRST time anyone has ever done anything like that! It was wonderful! The only complaint I would register was the length we were at the dealership, although it could be due to the somewhat complicated nature of my trades (many other people arrived and left before we did). Even though it was a long day spent there i'm glad it took so long, I felt very comfortable with everything that was happening! I am highly satisfied with the experience I had at Annapolis Subaru, The Service Mr. Rucker and Mr. Tyler provided to me and my new Subaru!!!!!!!! More

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My experience with delearship was very smooth and seamless. I purchased a preowned vehicle. The professionalism of the staff was impecable. They greeted me very courteously and made me feel welcom seamless. I purchased a preowned vehicle. The professionalism of the staff was impecable. They greeted me very courteously and made me feel welcome immediately. There was no preasure to purchase. They answered all my questions and met all my needs. I purchase a vehicle (BMW, Mercedes, Infiniti, Lexus and etc...)approximately every two years and this was one of the best experiences ever. I would definitely recommend this delearship to anyone. More

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After checking out multiple dealerships and their respective inventories online, I found a couple dealers who had a slightly better price below invoice due to their participation in a car-buying serv respective inventories online, I found a couple dealers who had a slightly better price below invoice due to their participation in a car-buying service I was using (USAA). Nevertheless, I visited Annapolis Subaru, and they had a vehicle that was almost exactly what I wanted. Ed Rucker, the agent, greeted me (we had communicated through email and phone prior to me coming to the dealership. He was very sincere and helped get the price down to be competitive with the other dealerships who were much farther away. The paperwork throughout the process ran smoothly. On top of everything, Ed even delivered my vehicle to me because I couldn't take it off the lot that day. Overall, it was a great car-buying experience. More

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