Ed Troutman

Terrible Experience! !!! (8/24/26) I would strongly recommend avoiding Toyota of Easley based on my experience. My vehicle was there three separate times over a two-month !!! (8/24/26) I would strongly recommend avoiding Toyota of Easley based on my experience. My vehicle was there three separate times over a two-month period for the same recurring diagnostic codes, and the problem was repeatedly misdiagnosed. On July 14, I brought my vehicle in for the first time. I was told the issue was the low-pressure fuel pump, even though that pump had already been replaced in 2024 when the vehicle had only 28,000 miles since last replaced. I paid approximately $500 to have it replaced again. I had some hesitation about the diagnosis, but I trusted that the dealership’s technicians knew what they were doing. On July 19, the same codes returned. I had to have my vehicle towed from Charlotte, NC, to Easley, SC. I was eventually told that nothing was wrong with the vehicle and was asked to pick it up. Then, on July 30, the exact same codes appeared again. We brought the vehicle back for the third time. I had to get a rental vehicle because I was told it could take a few days. Instead, my vehicle was there for three weeks. During the first week, I was told the problem was the brand-new fuel pump they had just installed. That made absolutely no sense—the pump had just been replaced by them. During the second week, communication was extremely limited. We ultimately had to contact Toyota Engagement, who contacted the dealership and gave them 24 hours to respond. Only then were we told that one of their technicians had “finally” been able to duplicate the codes while driving the vehicle. In the third week, they brought in a Toyota specialist, who ultimately discovered the actual problem: a cap tab in the fuel filter. So, after all of this, I was left paying for: A fuel pump that wasn't the problem Three weeks of a rental car Additional work to remove the part that was actually causing the issue Multiple trips and a tow from Charlotte to Easley This entire experience was incredibly frustrating, expensive, and time-consuming. I feel that there were significant failures in diagnosis, communication, and management, particularly involving Ed Troutman. I trusted Toyota of Easley to properly diagnose and repair my vehicle, and instead I spent a significant amount of money fixing a problem that wasn't actually the problem. If you value your hard-earned money, your time, and honest, competent service, I would seriously reconsider doing business with Toyota of Easley. More

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Was very comfortable and cool. Everyone was super friendly. The sales person was excellent and very knowledgeable and helpful Everyone was super friendly. The sales person was excellent and very knowledgeable and helpful More

by pleiku0 Verified Customer Verified Customer

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The staff is friendly. I had to bring it back to redo my alignment but the manager was extremely helpful in getting it done. I had to bring it back to redo my alignment but the manager was extremely helpful in getting it done. More

by Cicelymc Verified Customer Verified Customer

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Was very glad that I came back to Toyota Easley for service. Kevin and all others were very knowledgeable and respectful. I will be going back. service. Kevin and all others were very knowledgeable and respectful. I will be going back. More

by SBCLARK1946 Verified Customer Verified Customer

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Purchased a used 2023 Tacoma with 20k on it. Took delivery on Friday and had it in the shop on Monday. Vehicle had a drivability issue. They said there was nothing wrong with the vehicle so I as Took delivery on Friday and had it in the shop on Monday. Vehicle had a drivability issue. They said there was nothing wrong with the vehicle so I asked ro have the shop Foreman drive the vehicle with me. He knew right away what the issue was and stated it was a common problem, but mime was worse than most. The service director had me contact Toyota customer assistane to open a case. Toyota called me back the next day and advised me that there was nothing to do because the dealership said it was a normal condition. I have driven a Toyota for over 20 years and have never been so disappointed. The vehicle fish bites as soon as it goes into lockup at about 35 pharmacy and continues to do so from that point on. Can't believe Toyota would say it's acceptable. Will never buy another Toyota. More

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Excellent service from beginning to end. They are professional, responsive, and efficient. Work done is top quality. They are professional, responsive, and efficient. Work done is top quality. More

by flemingfam Verified Customer Verified Customer

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Services two vehicles with Toyota and they refused to give sales on current tires sales give sales on current tires sales More

by yardpt Verified Customer Verified Customer

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The service department was amazing even thou it was my first time visit Friendly professional and had me in and out Everyone had smiles on face and answer all my question and did not pressure me into first time visit Friendly professional and had me in and out Everyone had smiles on face and answer all my question and did not pressure me into anything I didn't need Thank you Toyota of Easley More

by Cynthia02parks Verified Customer Verified Customer

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