Eddie Church | Page 23

Service Department I have been required to visit the Service Department on several occasions. The crew is always very courteous and professional. Thanks to Eddie Church I have been required to visit the Service Department on several occasions. The crew is always very courteous and professional. Thanks to Eddie Church and John Witt for all they do to assist me. Even though the work was done under warranty, I am concerned that all these repairs are necessary considering the mileage. More

by jwayneflowers Verified Customer Verified Customer

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True Customer Service Mr. Church was instrumental in repairing my vehicle in a short time frame while being short handed so that my family could go on our family Christmas Mr. Church was instrumental in repairing my vehicle in a short time frame while being short handed so that my family could go on our family Christmas trip. He was able to walk me through the repairs, listened to my concerns, addressed my concerns but most importantly he empathized with me. I will definitely be coming back to Bill Utter to see Mr. Church upon any future service needs! More

by rothermundsl Verified Customer Verified Customer

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Always great I really enjoy taking my car to Bill Utter Ford. They've always been extremely helpful. They also are happy to answer any questions I may have via pho I really enjoy taking my car to Bill Utter Ford. They've always been extremely helpful. They also are happy to answer any questions I may have via phone without having to physically take my car in. They don't try to sell me on things I don't need and are always quick with any repair or maintenance. More

by kimberleelynn11 Verified Customer Verified Customer

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Slow but okay I was sent to the service department for an unscheduled safety recall. The waiting area is comfortable and has WiFi. Took 2 hours to comply with the I was sent to the service department for an unscheduled safety recall. The waiting area is comfortable and has WiFi. Took 2 hours to comply with the recall. Was told by the sales department that it was quick. Don’t consider 2 hours quick but it was unscheduled so take it for what it is worth. More

by cornerbum Verified Customer Verified Customer

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The Place for Service I receive friendly and efficient service from everyone I am in contact with. My car is taken care without need for returns. It is a nice facility I receive friendly and efficient service from everyone I am in contact with. My car is taken care without need for returns. It is a nice facility to wait in while your vehicle is serviced and you can observe the staff working in Repair Services. On one occasion I watched all the work be done on my car. More

by LBSPANN1 Verified Customer Verified Customer

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Service work done in a very timely matter, stayed in contact about what was going on. Always friendly and prompt. Would highly remand Bill Utter Ford done in a very timely matter, stayed in contact about what was going on. Always friendly and prompt. Would highly remand Bill Utter Ford More

by DK13KC Verified Customer Verified Customer

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Valve Replacement and normal maintenance All I can say is that Eddie Church at Bill Utter Ford knows my name and takes care of everything. I trust his recommendations and that he will do what All I can say is that Eddie Church at Bill Utter Ford knows my name and takes care of everything. I trust his recommendations and that he will do what he says he will do. More

by SSBETTES Verified Customer Verified Customer

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Great customer service With many dealerships to choose from, if found bill utter to not only have a great friendly staff but also an abundance of very intelligent technican With many dealerships to choose from, if found bill utter to not only have a great friendly staff but also an abundance of very intelligent technican and bountiful amount of resources to correctly diagnose and resolve my vehicles problems. Top notch bill utter More

by KARLOSMMEDINA81 Verified Customer Verified Customer

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Quick Service Friendly service, get things done quick. Close to work. Lots of choices for appointments & times. I bought my truck at Bill Utter Ford new. I will be Friendly service, get things done quick. Close to work. Lots of choices for appointments & times. I bought my truck at Bill Utter Ford new. I will be back. More

by KEN87 Verified Customer Verified Customer

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Frustrating, Dissatisfied I took my truck to the shop to have it checked because the truck doesn't feel like it is shifting. When I get to 55-65 miles an hour sometimes the in I took my truck to the shop to have it checked because the truck doesn't feel like it is shifting. When I get to 55-65 miles an hour sometimes the indicator shows that I am still in 4th gear sometimes it shows that it goes to 5th and 6th gear but you never feel it shift. The truck sounds extremely loud. They kept my truck for a week. I had to call to get updates and was told on Thursday that the shop foreman had driven it and didn't feel like it was a transmission issue and they moved it to a different technician and I would receive a call with an update. I called Friday to get an update and no one could tell me anything. I called again Saturday morning and was told someone would call me back. Never heard from anyone so I called around 1 pm and was told that the shop foreman had driven it that day and it was the bearings and I would receive a call at some point with a quote. I had already had the truck torn apart at another shop for this issue and they thought it was a bearing also and it wasn't. I told the service manager that I wanted to pick my truck up on Saturday and I didn't want him to do any repairs. He said he would call me with my total. They closed at 3:00 and of course I never received a call. I received a call on Monday morning and I told my service contact the same thing. She apologized. I went to get the truck Monday night and after all of this when I got in the truck after they had it for a full week, the low tire pressure light was on. They didn't even bother to put air in the tires. Carrie did try to help she was very friendly and I hate to give her a bad review but the entire process was just unpleasant. More

by lgrif2 Verified Customer Verified Customer

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