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Eddie Church
351 Reviews
Dealership Experience
10 yrs, 8 mos
351 Reviews
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351 Reviews of Eddie Church
September 10, 2019
Great, professional services provided Eddie was great on the phone setting up my appointment and great with the in person interactions I had with him! Eddie was informative, warm and kind Eddie was great on the phone setting up my appointment and great with the in person interactions I had with him! Eddie was informative, warm and kind in all interactions with me and would reach out again to him specifically in the future to handle other services on my vehicle! More
by Selandry125
Verified Customer
September 01, 2019
Not going back I had purchased a 7-year 125,000 mile warranty for my car. It expired on a Saturday. I was still under 125,000 miles. My car was not driven over the w I had purchased a 7-year 125,000 mile warranty for my car. It expired on a Saturday. I was still under 125,000 miles. My car was not driven over the weekend. Monday my service engine light came on. I made an appointment and brought my car in. Told the service people about the recently expired warranty and asked if there was anything they could do. They did not try to do anything to help at all, not even offer a reduced rate for any of the work. The problem would have been covered by the warranty had it just occurred a few engine turns sooner. I took my car elsewhere for the service because I was so disgusted. I am confident I will not be a Ford customer again, and neither will my soon-to-be-driving teen boys. More
by Fordlostmybusiness
Other Employees Tagged: Danny Morris, Perry Eggelston , Greg Hall, Dillon Love, Regina McGinn, Don Swift, John Witt, I do not know who it was who helped me.
August 28, 2019
This was better than sex!!!! This was the greatest experience of my life. There is nothing I would like to do again than to get my vehicle serviced by Bill Utter Ford in Denton, This was the greatest experience of my life. There is nothing I would like to do again than to get my vehicle serviced by Bill Utter Ford in Denton, TX. The only thing that would make it better is if surveys did not effect a service writer's paycheck. This is a broken system that should not be used to determine pay. More
by PROCARECOLLISION
Other Employees Tagged: Tanya Pearman
August 21, 2019
Front wheel bearing busted I was coming Hm to Denton from our property in Colorado and got as far as Clayton Nee Mexico and lost my front wheel bearing on my 2017 F150. Had ranc I was coming Hm to Denton from our property in Colorado and got as far as Clayton Nee Mexico and lost my front wheel bearing on my 2017 F150. Had ranch hand come get me and haul back to Texas. I called Bill Utter Ford service sept and talked with Mr Church and he said bring it in and he would get me out soon. This was Saturday at 2pm. I unloaded off the trailer and he handled everything. I do not get Hm good and he already had me an estimate of the cost which I agreed too. He stated it would be ready late Monday afternoon and to my delight he called just before lunch with it ready to go. I have been in and out of many dealerships in my 60 yrs of age and I couldn’t have had a better or more professional experience as I did there. Mr Church and staff are a true asset to your dealership and I will be visiting you guys on my next purchase. Great job! More
by jmonych
Other Employees Tagged: John Witt
August 21, 2019
New alternator I got it there on a Saturday and they had it done on Tuesday. Great service and great communication. Eddie keep in touch and let me know what was goin I got it there on a Saturday and they had it done on Tuesday. Great service and great communication. Eddie keep in touch and let me know what was going on. More
by dragon252pi
August 16, 2019
Hard to reach at times, once in the door Service is great I just needed to make an appointment as my check engine light came on. I called on a Friday and left a voice mail. Called about an hour later and ag I just needed to make an appointment as my check engine light came on. I called on a Friday and left a voice mail. Called about an hour later and again went to voice mail. Went back to the operator, who said she would find someone. Went to voice mail again. An hour later called again, went to voice mail a 3rd time. Back to the operator, who said she would leave a note with one of the service guys to call me back. I told her I had a meeting from 2-3 that afternoon, all I needed was an appointment for a check engine light. Go ahead, set the appointment and let me know when it is. She said OK. Sure enough, they call at 2:30 and leave me a voice mail to call them back. I call back at 4, go to voice mail. Enough of this for 1 day. Saturday morning I call, again go to voice mail. Back to the operator, explain the above, she said she would put me in touch with a supervisor. Once again, I go into voice mail. So I decide to make the drive down Saturday afternoon and go to the shop to make the appointment, appointment made first thing Wednesday morning. The engine light fix was fairly simple, had a oil change done as well. Dropped it off at 7 AM, didn't get a call back until 4. They found the issue based on the computer code, had the part, but wouldn't be able to fix it until the next day. Next afternoon picked up the truck. Takes 2 people and the better part of an hour to check out, but we get it done. Only issue is that the oil change % in the truck still showed the same. How do you know the oil change was done if that isn't reset? I call them, they confirmed it was done, the tech just forgot to reset the truck. Fine. Not sure I will go through that again. Need to sort out someone that just schedules appointments. Maybe not as easy as it seems, but 6 phone calls over 2 days to try and set an appointment (and fail) was frustrating and time consuming. Once I found someone, they were all great. Just getting to someone was seemingly hard. Did go talk to Kim in sales. No 2WD Lariat's in stock. So he is watching for them. More
by RODNEY.FREDERICK
Other Employees Tagged: Danny Morris , Candi Dragoo, Jacee Kiefer, Kim Payne
August 16, 2019
Service Department As always Eddie was great to work with. He always listens to my concern and follows through very effectively. I was provided loaner vehicle (very nice As always Eddie was great to work with. He always listens to my concern and follows through very effectively. I was provided loaner vehicle (very nice one) and repairs were completed on time. More
by jwayneflowers
August 12, 2019
Eddie Church Is The MAN!! Stopped by to get the computer reprogrammed after installing a new 50 gallon tank and he got me in and out in about an hour without an appointment! Stopped by to get the computer reprogrammed after installing a new 50 gallon tank and he got me in and out in about an hour without an appointment! Now, that's service! More
by bigedford11
August 08, 2019
Top Notch Service I can't say enough good about this service department. Quality of work, cost/price effectiveness of the repair, as well as the quick turn-around time I can't say enough good about this service department. Quality of work, cost/price effectiveness of the repair, as well as the quick turn-around time were all fantastic. Excellent service! More
by F150 4x4
Other Employees Tagged: Lance Benfield/service technician
August 06, 2019
Nice Service Good service, although when I showed up to pick up my car, I stood for a few minutes in the service advisor area watching several employees have conve Good service, although when I showed up to pick up my car, I stood for a few minutes in the service advisor area watching several employees have conversations before someone noticed me and asked if I had been helped. More
by OCCEJONES
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