Eddie Church | Page 28

Perfect! I had a problem with the A/C and another unknown noise. Eddie went for a ride with me to hear what I was talking about and knew exactly what it was! H I had a problem with the A/C and another unknown noise. Eddie went for a ride with me to hear what I was talking about and knew exactly what it was! He always takes such good care of me! No more noise and Cold A/C again, just in time for a Texas Summer. Eddie really is the best! More

by camarie.williams Verified Customer Verified Customer

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Summary I think this is redundant to request additional comments after I have given my feedback. However I will this time so you will know how I feel I think this is redundant to request additional comments after I have given my feedback. However I will this time so you will know how I feel More

by jwayneflowers Verified Customer Verified Customer

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Mustang Eddie was fantastic. He worked hard to identify the issue and made sure it was resolved before returning our car. When he needed to order a part to co Eddie was fantastic. He worked hard to identify the issue and made sure it was resolved before returning our car. When he needed to order a part to complete the repair he followed up and made sure it was taken care of. More

by shannonwholmes Verified Customer Verified Customer

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Excellent service! Eddie got my truck in and repaired in one-day following a break-in. Another Ford dealer in Fort Worth area told me it would be at least 2 weeks to re Eddie got my truck in and repaired in one-day following a break-in. Another Ford dealer in Fort Worth area told me it would be at least 2 weeks to replace the locks. Eddie got it done in one day. I very much appreciate service like that. More

by BRETBERG Verified Customer Verified Customer

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Fast and reliable Stopped in to get my oil changed and the team finished the job very quickly. The waiting area is clean and the large glass windows are great to watch Stopped in to get my oil changed and the team finished the job very quickly. The waiting area is clean and the large glass windows are great to watch the team work. More

by jgerlach64 Verified Customer Verified Customer

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Always simple Tom did a fantastic job making purchasing my Mustang as simple as possible. This is the second vehicle I have had his help with and the fifth vehicle Tom did a fantastic job making purchasing my Mustang as simple as possible. This is the second vehicle I have had his help with and the fifth vehicle I have purchased from this dealership. More

by slater.derek.j Verified Customer Verified Customer

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Transmission unit replacement Service manager took me as a literal "roll" in with a bad transmission on a Saturday, 10 minutes before end of day. Gave me my options and prices Mond Service manager took me as a literal "roll" in with a bad transmission on a Saturday, 10 minutes before end of day. Gave me my options and prices Monday. New transmission unit installed by Wednesday. Great turn around. Great warranty 3 years, unlimited miles, transferable. Satisfied for sure. More

by 2005 F150 Super crew 135k miles Verified Customer Verified Customer

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Room for improvement Went in for the Works, (I have my oil changed there all the time) they Forgot to fill windshield washer fluid reservoir, second time. Very slow to re Went in for the Works, (I have my oil changed there all the time) they Forgot to fill windshield washer fluid reservoir, second time. Very slow to receive initial service in service bay, usually my experience. Then most everyone seems as cold as ice towards me, though I try to be polite. I keep coming back because all the service department needs is a stiff overhaul of personnel. People friendly staff. In the past I have suffered the “need a new air filter truck” the cabin air filter looked at and put back in, but I found an screw that had not been put back in. “Extra” screws not put back into place reflects incompetence or lack of concern. I have put up with a few issues there at Bill Utter but keep coming back. The service department needs a stiff overhaul of personnel. All across the board. Sometimes change is good. But after typing all of this up I honestly don’t expect anything to be done about it . More

by jjirish25 Verified Customer Verified Customer

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Eddie Church is great I’ve been lucky enough to find Eddie Church as a service advisor for my two F-150 trucks and I really appreciate his professionalism and customer serv I’ve been lucky enough to find Eddie Church as a service advisor for my two F-150 trucks and I really appreciate his professionalism and customer service. More

by jgerlach64 Verified Customer Verified Customer

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AC diagnosing and repair. Serpent belt replacement. Mr. church and Marcus were very attentive to my service interaction with my F2 50. The communication was clear concise and very timely. Thank you ver Mr. church and Marcus were very attentive to my service interaction with my F2 50. The communication was clear concise and very timely. Thank you very much More

by Fernando5514 Verified Customer Verified Customer

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