Eddie Goines
Eddie Goines at Jim Ellis Mazda Marietta

Eddie Goines | Page 11

Mazda Master Certified Service Consultant

Jim Ellis Mazda Marietta

1715 Cobb Parkway SE
Marietta, GA 30060

Contact Me
not yet
rated
559 Reviews

Born in New Orleans and moved to Atlanta in '87 with my family. I'm a second generation car-tech. My dad was in the business 38 years. I have four kids in college - 3 girls and a son. My role as a service advisor is to relieve my customers of any worries or concerns about their vehicle - I'm a non-confrontational problem solver! Thank you for choosing Jim Ellis Mazda of Marietta.

Dealership Experience

22 yrs, 6 mos

Industry Experience

30 yrs, 6 mos

Specialties & Trainings

Mazda Elite Certified Service Advisor

not yet
rated

559 Reviews

Write a Review

559 Reviews of Eddie Goines

April 27, 2021

Dealership Rating
Employee Rating

Took my 2020 Mazda 6 in for it's 5k service and was greeted almost immediately by their assistant service manger. Eddie goines was very professional and got the job done quickly and painlessly. Thank y More

by BRANDON@MICROCENTERS.NET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 28, 2021

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Eddie was a great help! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

April 23, 2021

Dealership Rating
Employee Rating

They were prompt and thorough. I was comfortable while I waited, and they answered all my questions. The vehicle came back to me good as new! More

by ALLENRA321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 26, 2021

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

Apr 26, 2021

Jim Ellis Mazda Marietta responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Mazda Marietta! We are always more than happy to assist you if anything else comes up. Take care!

April 20, 2021

Dealership Rating
Employee Rating

Eddie was very nice and extremely helpful. Eddie guaranteed my 2002 Mazda Tribute would be fixed and he did exactly that! Thanks Eddie :) I would definitely bring my vehicle back for other service More

by Lynn Matthews
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 20, 2021

Jim Ellis Mazda Marietta responded

Lynn, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Eddie was a great help! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

April 20, 2021

Dealership Rating
Employee Rating

Jim Ellis Mazda is the place to go. Eddie Goines kept me informed every stop of the way. He even assisted me in researching of my car was under warranty...what a save 😊 More

by DENAD57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 20, 2021

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Eddie was a great help! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

April 17, 2021

Dealership Rating
Employee Rating

I made an appointment for 11 o clock on a Saturday morning. I arrived at 10:45 and had to wait for 2 hours for an oil change. The fact that I had an appointment and still had to wait two hours is quit More

by ghoffman1004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Apr 20, 2021

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear about your experience with us, and we do apologize for any inconvenience. Our service team and technicians do their best to get vehicles in and our within a timely manner, but sometimes delays may come up. Please reach out if you have any further questions or concerns. Best regards, Madison Magnus, Customer Relations Manager

April 16, 2021

Dealership Rating
Employee Rating

I never have to question, second guess or worry about anything when I come in for service with Eddie. I actually want to say thank you. More

by LEAHDAWSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 17, 2021

Jim Ellis Mazda Marietta responded

Hi, thank you for writing this fantastic review and giving our dealership such a high star rating! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

April 16, 2021

Dealership Rating
Employee Rating

They did a great job with my car.. I didn’t have to wait too long and everyone I dealt with was very helpful.. I appreciate it!! More

by sandywelte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rose Shuck

Apr 17, 2021

Jim Ellis Mazda Marietta responded

Hi, thank you for sharing your experience with us! At Jim Ellis Mazda Marietta, we value our customers and we look forward to seeing you on your next visit. Take care!

April 16, 2021

Dealership Rating
Employee Rating

No pressure and waiting room was very clean and safe. Listed what I needed done by priority. Very friendly staff. Keep me in the know about progress of service. More

by wtkennebrew@comcast.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 17, 2021

Jim Ellis Mazda Marietta responded

Hi, your comments keep us motivated and working hard for all our guests! We look forward to your next visit! Take care!

April 12, 2021

Dealership Rating
Employee Rating

It’s been 3 yrs since I used Jim Ellis service, thought I would give them another chance. Huge mistake! Terrible customer service and dishonest. More

by EESTROTHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Apr 12, 2021

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear about your experience with us, and we apologize for any inconvenience this may have caused you. We hate to hear that we missed your expectations, please reach out if you have any further questions or concerns. Best regards, Madison Magnus, Customer Relations Manager

April 12, 2021

Dealership Rating
Employee Rating

I have been a customer with Jim Ellis Mazda since March 2007. Ninety five percent of my experiences with your company have continued to be pleasant. I can depend on your team to render the services needed More

by KEEYAWOMACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 12, 2021

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thank you again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

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