Eddie Goines
Eddie Goines at Jim Ellis Mazda Marietta

Eddie Goines | Page 12

Mazda Master Certified Service Consultant

Jim Ellis Mazda Marietta

1715 Cobb Parkway SE
Marietta, GA 30060

Contact Me
not yet
rated
559 Reviews

Born in New Orleans and moved to Atlanta in '87 with my family. I'm a second generation car-tech. My dad was in the business 38 years. I have four kids in college - 3 girls and a son. My role as a service advisor is to relieve my customers of any worries or concerns about their vehicle - I'm a non-confrontational problem solver! Thank you for choosing Jim Ellis Mazda of Marietta.

Dealership Experience

22 yrs, 6 mos

Industry Experience

30 yrs, 6 mos

Specialties & Trainings

Mazda Elite Certified Service Advisor

not yet
rated

559 Reviews

Write a Review

559 Reviews of Eddie Goines

April 08, 2021

Dealership Rating
Employee Rating

Jim Ellis Mazda and Eddie have taken good care of me for years. I trust them and the entire service team and will continue to drive from Dallas whenever my car needs expert service. More

by IRENE44E
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 09, 2021

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Eddie and our team could help out! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

Apr 09, 2021

Jim Ellis Mazda Marietta responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 07, 2021

Dealership Rating
Employee Rating

Eddie was very helpful in making me aware of what needed to be repaired on my vehicle. Also, efficient and friendly. Thank you your help. More

by LYNNEM1956
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Female manager who helped me get an appointment.

Apr 07, 2021

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Eddie was a great help! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

Apr 08, 2021

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Eddie was a great help! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

April 06, 2021

Dealership Rating
Employee Rating

I feel like you are a rip off and do your customers a disservice. Things were missed and not needed on the check up. I took the vehicle to another place and the price decreased and service was quick and More

by Sharee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Apr 07, 2021

Jim Ellis Mazda Marietta responded

Sharee, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are disappointed to hear about your experience with us, and we apologize for any inconvenience this may have caused you. Please reach out if you have any further questions or concerns. Take care! - Madison Magnus, Customer Relations Manager

April 06, 2021

Dealership Rating
Employee Rating

Eddie did a great job communicating and working with the service dept to get the service done on time. Also, their facilities are nice and clean More

by CB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 06, 2021

Jim Ellis Mazda Marietta responded

CB, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Eddie was a great help! Thank you again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

April 02, 2021

Dealership Rating
Employee Rating

Eddie was great to deal with. Very responsive, friendly, and kept us informed the whole way. He is definitely a key contributor to the excellent customer experience we enjoyed. More

by SOURLIMES21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 03, 2021

Jim Ellis Mazda Marietta responded

Hi, your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Mazda Marietta for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

April 01, 2021

Dealership Rating
Employee Rating

Great service and quick turnaround! Eddie was a pleasure to work with. He had my car waiting for me when I arrived. I popped in, turned in the loaner and was on my way. More

by BLAIR M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 01, 2021

Jim Ellis Mazda Marietta responded

Blair M, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Eddie and our team could help out! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

April 01, 2021

Dealership Rating
Employee Rating

Work was completed in the timeframe I was given. My only complaint would be that my radio antenna was removed and not put back on before I left. More

by Fmcintire58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug Aldridge

Apr 01, 2021

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! We apologize for any inconvenience regarding your radio antenna, but we do thank you for your business and star rating. Take care! - Madison Magnus, Customer Relations Manager

March 30, 2021

Dealership Rating
Employee Rating

The service provided was excellent as always. My service rep, Eddie, was very knowledgeable and patient explaining my options. In addition, the time spent repairing my vehicle was reasonable. More

by Branch Mix Family
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 30, 2021

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Eddie and our team could help out! Thank you again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

March 27, 2021

Dealership Rating
Employee Rating

Very comfortable atmosphere why sitting waiting for work on car to be performed. My car was serviced and is running quite well. Thanks very much. More

by lSUM11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 28, 2021

Jim Ellis Mazda Marietta responded

Hi, your positive review means a lot to us and we’re happy we could help you! At Jim Ellis Mazda Marietta, we value our customers and we look forward to seeing you on your next visit. Take care!

March 25, 2021

Dealership Rating
Employee Rating

Service was excellent as always. Eddie Goins took care of my service in an exceptional and professional manner I highly recommend Jim Ellis Mazda to a one who is needing auto or service More

by sapike2124
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 26, 2021

Jim Ellis Mazda Marietta responded

Hi, we appreciate your continued business with us, and we're looking forward to your next visit! Thanks for the recommendation, and have an amazing day!

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