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Eddie Goines
Eddie Goines at Jim Ellis Mazda Marietta

Eddie Goines | Page 13

Mazda Master Certified Service Consultant

Jim Ellis Mazda Marietta

1715 Cobb Parkway SE
Marietta, GA 30060

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rated
560 Reviews

Born in New Orleans and moved to Atlanta in '87 with my family. I'm a second generation car-tech. My dad was in the business 38 years. I have four kids in college - 3 girls and a son. My role as a service advisor is to relieve my customers of any worries or concerns about their vehicle - I'm a non-confrontational problem solver! Thank you for choosing Jim Ellis Mazda of Marietta.

Dealership Experience

22 yrs, 9 mos

Industry Experience

30 yrs, 9 mos

Specialties & Trainings

Mazda Elite Certified Service Advisor

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rated

560 Reviews

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560 Reviews of Eddie Goines

March 25, 2021

Dealership Rating
Employee Rating

Service was excellent as always. Eddie Goins took care of my service in an exceptional and professional manner I highly recommend Jim Ellis Mazda to a one who is needing auto or service More

by sapike2124
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Mar 26, 2021

Jim Ellis Mazda Marietta responded

Hi, we appreciate your continued business with us, and we're looking forward to your next visit! Thanks for the recommendation, and have an amazing day!

March 25, 2021

Dealership Rating
Employee Rating

Eddie is fabulous time after time! I appreciate leaving feeling like what needed to be done was completed and not a ton of extra things! More

by ENABNIT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Mar 25, 2021

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Eddie was a great help! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

March 25, 2021

Dealership Rating
Employee Rating

Eddie was wonderful to work with and explained all service maintenance clearly. He assisted with brake replacement and informed me of all warranties for future. More

by Alisha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hilton Young

Print
Mar 25, 2021

Jim Ellis Mazda Marietta responded

Alisha, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Eddie and our team could help out! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

March 24, 2021

Dealership Rating
Employee Rating

The service received was exceptional, as usual. Eddie is always pleasant, makes sure I feel welcome and very well taken care of. Great asset to the company! More

by eukwuoma@bellsouth.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Mar 24, 2021

Jim Ellis Mazda Marietta responded

Hello, thank you for writing this fantastic review and giving our dealership such a high star rating! At Jim Ellis Mazda Marietta, we value our customers and we look forward to seeing you on your next visit. Take care!

Mar 24, 2021

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Eddie was a great help! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

March 23, 2021

Dealership Rating
Employee Rating

Excellent work and service! Eddie has helped us multiple times and we love the service we get from Jim Ellis Marietta. Great and competitive prices too! More

by Sara D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Mar 23, 2021

Jim Ellis Mazda Marietta responded

Sara, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Eddie and our team could help out! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

March 22, 2021

Dealership Rating
Employee Rating

Poor communication with me. They had me come back twice for a tire replacement without notifying me that they did not have the tire and were going to order. They did not offer me a loaner option until I ca More

by lenaberrada
Customer Service
Friendliness
Price
Recommend Dealer
No
Print
Mar 22, 2021

Jim Ellis Mazda Marietta responded

Lenaberrada, thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We would like the opportunity to try and resolve this issue. Would you please reach out to us via the contact info below with more information so we can do our best to assist? We look forward to hearing from you. Best regards, Madison Magnus, Marketing Manager & Customer Relations Manager madisonm@jimellis.com 770-362-1261

March 19, 2021

Dealership Rating
Employee Rating

The associates are very welcoming. I especially like Eddie. He always make sure that I am well taken care of. The building is also comfortable. More

by JMCCRDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Mar 22, 2021

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Eddie and our team could help out! Thank you again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

Mar 22, 2021

Jim Ellis Mazda Marietta responded

Hi, your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Mazda Marietta for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

March 18, 2021

Dealership Rating
Employee Rating

Great from start to finish. Staff was very nice, facility was clean and great service. Eddie Goines took very good care of me and the car. More

by Lisa Whatley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Mar 19, 2021

Jim Ellis Mazda Marietta responded

Hi Lisa, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Jim Ellis Mazda Marietta, we value our customers and we look forward to seeing you on your next visit. Take care!

March 18, 2021

Dealership Rating
Employee Rating

I can trust the service writers to do a great job, but I don’t know about the mechanics. I received a discount on the first half of the service performed. The job was incomplete. I had to return again do More

by GARYKISH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Maron Smith

Print
Mar 19, 2021

Jim Ellis Mazda Marietta responded

Hi Garykish, thank you for sharing your experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

March 16, 2021

Dealership Rating
Employee Rating

It was a great experience. I was greeted promptly upon arrival and the staff took care of my service issue in a ver reasonable amount of time. More

by BILLYGC49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Mar 16, 2021

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thank you again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

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