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Eddie Goines

Overview Reviews (560) Inventory (449)

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Eddie Goines

Eddie Goines | Page 18

Mazda Master Certified Service Consultant

Jim Ellis Mazda Marietta

1715 Cobb Parkway SE
Marietta, GA 30060

Born in New Orleans and moved to Atlanta in '87 with my family. I'm a second generation car-tech. My dad was in the business 38 years. I have four kids in college - 3 girls and a son. My role as a service advisor is to relieve my customers of any worries or concerns about their vehicle - I'm a non-confrontational problem solver! Thank you for choosing Jim Ellis Mazda of Marietta.

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560 Reviews

Overview Reviews (560) Inventory (449)

Dealership Experience

22 yrs, 9 mos

Industry Experience

30 yrs, 9 mos

Specialties & Trainings

Mazda Elite Certified Service Advisor

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rated

560 Reviews

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Employees need five ratings within 24 months before we can calculate an average rating.

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560 Reviews of Eddie Goines

January 01, 2021

Dealership Rating

Employee Rating

Great service as usual I will keep using Jim Ellis as long as I can and have a good service. On my Mazda thank you long as I can and have a good service. On my Mazda thank you More

by TOBYB3

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Jan 04, 2021 -

Jim Ellis Mazda Marietta responded

Hello, thanks for sharing your recent service experience with us. Customer service is one of our top priorities and we're glad to hear you received such excellent service! We hope to be of service to you again in the future.

December 30, 2020

Dealership Rating

Employee Rating

Great service everyone was good plenty and professional. Was in and out with my oil change tire rotation. I shouldn’t be required to put 25 words :) Was in and out with my oil change tire rotation. I shouldn’t be required to put 25 words :) More

by BENTLEYRACHEL

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Jan 04, 2021 -

Jim Ellis Mazda Marietta responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Mazda Marietta for all of your automotive needs. We will be sure to pass along your comments to the team. Please don't hesitate to call if you'd like further assistance. Thanks again for the review, and we hope that you have a great day!

December 22, 2020

Dealership Rating

Employee Rating

I don't appreciate of NOT being told of ALL charges of what would be done. I had to ASK that another estimate of charge be provided BEFORE I sign. Will NOT come there ever again since I WAS OVERCHARGED !! what would be done. I had to ASK that another estimate of charge be provided BEFORE I sign. Will NOT come there ever again since I WAS OVERCHARGED !!@ More

by Dv6461

Verified Customer

Friendliness

Price

Recommend Dealer

December 22, 2020

Dealership Rating

Employee Rating

This visit restored my faith in getting service here! Eddie is the best. He made sure I was comfortable with what needed to be done and the cost. Eddie is the best. He made sure I was comfortable with what needed to be done and the cost. More

by Traciedoe

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Dec 25, 2020 -

Jim Ellis Mazda Marietta responded

Hi, thanks for highlighting some of our staff who provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

December 21, 2020

Dealership Rating

Employee Rating

Your rates are extremely expensive.I was quoted $89.95 , but when I left it was $101.00. You need to offer more discounts to customers. but when I left it was $101.00. You need to offer more discounts to customers. More

by shaleona56

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Dec 25, 2020 -

Jim Ellis Mazda Marietta responded

Hello, thank you for sharing your experience with us. We are always more than happy to assist you if anything else comes up. Take care!

Dec 26, 2020 -

shaleona56 responded

Thank you.

December 21, 2020

Dealership Rating

Employee Rating

Great service friendly people very easy wait. Will come again in May. Thanks again for an easy experience getting my car serviced. Hope that is 25 words. Lol again in May. Thanks again for an easy experience getting my car serviced. Hope that is 25 words. Lol More

by GLAB61050

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Dec 25, 2020 -

Jim Ellis Mazda Marietta responded

Hi, thank you for writing this fantastic review and giving our dealership such a high star rating! Please let us know if there is ever anything else we can do for you! Safe travels!

December 20, 2020

Dealership Rating

Employee Rating

Eddie was extremely helpful and worked with me to meeting my deadline of getting my car back. He also helped me get a discount where possible. Really great service. Look forward to working with him again at my deadline of getting my car back. He also helped me get a discount where possible. Really great service. Look forward to working with him again at my next visit. - Kelsey More

by Kelsey Tate

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Dec 22, 2020 -

Jim Ellis Mazda Marietta responded

Hi, thank you for your kind review; we are happy to pass along your comments to Eddie here at Jim Ellis Mazda Marietta! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 19, 2020

Dealership Rating

Employee Rating

Excellent service. Eddie Goines is great!He is always Excellent service. Eddie Goines is great! He is always helpful and courteous. Keeps updated on service. Goes over what was done previously as well a Excellent service. Eddie Goines is great! He is always helpful and courteous. Keeps updated on service. Goes over what was done previously as well as what is due. More

by ROBINRKR

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Maron Smith

Dec 22, 2020 -

Jim Ellis Mazda Marietta responded

Hi, thanks for highlighting some of our staff who provided you with such a positive experience! At Jim Ellis Mazda Marietta, we value our customers and we look forward to seeing you on your next visit. Take care!

December 18, 2020

Dealership Rating

Employee Rating

Service was done quickly and safely, loaner was clean and the process was quick. Covid measures are in place to protect employees/ customers. Appointment availability was also a plus. the process was quick. Covid measures are in place to protect employees/ customers. Appointment availability was also a plus. More

by BCASTILLO

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

December 18, 2020

Dealership Rating

Employee Rating

They did a great job very pleased they replaced the recalled airbag and that was good. The best was the reprogramming of my transmission which I hadn’t planned for but was recommended. it’s never run t recalled airbag and that was good. The best was the reprogramming of my transmission which I hadn’t planned for but was recommended. it’s never run this good. And service was superb. Thank you. Lillian Thomson More

by johnlilliana

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Doug Aldridge, Rose Shuck

Dec 22, 2020 -

Jim Ellis Mazda Marietta responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Jim Ellis Mazda Marietta, we value our customers and we look forward to seeing you on your next visit. Take care!

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