Eddie Goines | Page 2

From the time I arrived, until I left, I was treated as if I was the only customer in the building! Eddie Goines kept me updated, and checked on my needs during the wait, and my service Technician, Richard if I was the only customer in the building! Eddie Goines kept me updated, and checked on my needs during the wait, and my service Technician, Richard informed me via video, as to what was being done. Could have had it serviced closer to home, but the extra drive was well worth it! Will do the same thing next time!! Awesome!! More

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Eddie was so accommodating and professional. This was the first time I used the service at this location and I became a fan! This was the first time I used the service at this location and I became a fan! More

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I worked with Eddie who was both professional and personable. Eddie provided exceptional customer service. He explained the recommended services needed for my car clearly and reviewed costs in deta personable. Eddie provided exceptional customer service. He explained the recommended services needed for my car clearly and reviewed costs in detail. I am never disappointed when working with him. More

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From check-in to check-out, I had a transparent and positive experience. Clear expectations were set/met throughout. Thank you! positive experience. Clear expectations were set/met throughout. Thank you! More

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Gotten fast and proper service here many times now. I am very pleased with every visit I am very pleased with every visit More

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My service at Jim Ellis Mazda was great! Eddie is always on top of everything. Much appreciated. Eddie is always on top of everything. Much appreciated. More

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Your service advisor didn’t like the way I was questioning him which made him uncomfortable so he stated I was being ugly and hung up on me. Now I never used profanity, if your service advisor ca questioning him which made him uncomfortable so he stated I was being ugly and hung up on me. Now I never used profanity, if your service advisor can’t answer questions and if being question is too stressful for him, why would he work in the automotive industry. If you look at my background youll see I have a little knowledge of the automotive industry. I am very aware your calls are recorded. He’s a SALES advisor the assumption that just because he tells a CUSTOMER something they shouldn’t question him is absurd. I had a delightful buying experience with sales and F&I professionals at your dealership, but as you know customers buy about 4 cars in their life time but the service department is we’re constant revenue is generated. Listen to the call I’m by far am not a shrinking violet BUT all I did was ask questions he either couldn’t answer or maybe because I’m a woman he felt I shouldn’t be asking. Woman have significant buying Power and I buy where the customer service is the priority. Now I know I'm just a Mazda customer not a PORSCHE customer BUT that’s also misleading. I’ll leave you with this HOW dare he HANG UP on a customer the audacity to think he could do that. More

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Great dealership. The only problem is that they need to have emergency appointment for clients. The only problem is that they need to have emergency appointment for clients. More

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Every person that worked with us was friendly and courteous. Our needs were met and we were happy with our purchase. We look forward to working with you again. courteous. Our needs were met and we were happy with our purchase. We look forward to working with you again. More

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Very pleased with this latest service. Eddie is so knowledgeable and professional. I know that I will receive the right service at the right time under his guidance. He and the Jim Ellis Eddie is so knowledgeable and professional. I know that I will receive the right service at the right time under his guidance. He and the Jim Ellis team worked around my schedule for service turn around and pick-up. More

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