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Eddie Goines
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Eddie Goines | Page 2
Mazda Master Certified Service Consultant
Jim Ellis Mazda Marietta
1715 Cobb Parkway SE
Marietta, GA 30060
555 Reviews
Born in New Orleans and moved to Atlanta in '87 with my family. I'm a second generation car-tech. My dad was in the business 38 years. I have four kids in college - 3 girls and a son. My role as a service advisor is to relieve my customers of any worries or concerns about their vehicle - I'm a non-confrontational problem solver! Thank you for choosing Jim Ellis Mazda of Marietta.
Read moreDealership Experience
20 yrs, 3 mos
Industry Experience
28 yrs, 3 mos
Specialties & Trainings
Mazda Elite Certified Service Advisor
555 Reviews
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555 Reviews of Eddie Goines
Helpful 
May 30, 2023
Your service advisor didn’t like the way I was questioning him which made him uncomfortable so he stated I was being ugly and hung up on me. Now I never used profanity, if your service advisor ca questioning him which made him uncomfortable so he stated I was being ugly and hung up on me. Now I never used profanity, if your service advisor can’t answer questions and if being question is too stressful for him, why would he work in the automotive industry. If you look at my background youll see I have a little knowledge of the automotive industry. I am very aware your calls are recorded. He’s a SALES advisor the assumption that just because he tells a CUSTOMER something they shouldn’t question him is absurd. I had a delightful buying experience with sales and F&I professionals at your dealership, but as you know customers buy about 4 cars in their life time but the service department is we’re constant revenue is generated. Listen to the call I’m by far am not a shrinking violet BUT all I did was ask questions he either couldn’t answer or maybe because I’m a woman he felt I shouldn’t be asking. Woman have significant buying Power and I buy where the customer service is the priority. Now I know I'm just a Mazda customer not a PORSCHE customer BUT that’s also misleading. I’ll leave you with this HOW dare he HANG UP on a customer the audacity to think he could do that. More
by Juliadreyes
Other Employees Tagged: Rick Brown, Lance Jeter
May 18, 2023
Every person that worked with us was friendly and courteous. Our needs were met and we were happy with our purchase. We look forward to working with you again. courteous. Our needs were met and we were happy with our purchase. We look forward to working with you again. More
by brownjh78
Other Employees Tagged: Daryl NeSmith, Paul Miller, Todd Allen, Mike Fresquez, Lance Jeter
May 18, 2023
Very pleased with this latest service. Eddie is so knowledgeable and professional. I know that I will receive the right service at the right time under his guidance. He and the Jim Ellis Eddie is so knowledgeable and professional. I know that I will receive the right service at the right time under his guidance. He and the Jim Ellis team worked around my schedule for service turn around and pick-up. More
by Speed3
April 28, 2023
Service staff was great. Love the video explaining work needing to be done. Appointment process was frustrating though. I REALLY miss having a dealership and service facili Love the video explaining work needing to be done. Appointment process was frustrating though. I REALLY miss having a dealership and service facility in Chamblee. This service appointment turned into an all day...45 minute drive each way to the service center plus 5 hours waiting for my car. (I expected 2 to 3 hours) Had this been closer to home I could have gotten a ride back home and returned later to pick up my car. I will probably have to find an independent shop closer to home/work for the future repairs as logistics are just too difficult. I browsed the cars on the lot while waiting and spoke with two different sales associates. Both were helpful and allowed me to browse. More
by Threeathome
Other Employees Tagged: Hilton Young, Ivan Chernov , Maron Smith
