Eddie Goines | Page 3

Service staff was great. Love the video explaining work needing to be done. Appointment process was frustrating though. I REALLY miss having a dealership and service facili Love the video explaining work needing to be done. Appointment process was frustrating though. I REALLY miss having a dealership and service facility in Chamblee. This service appointment turned into an all day...45 minute drive each way to the service center plus 5 hours waiting for my car. (I expected 2 to 3 hours) Had this been closer to home I could have gotten a ride back home and returned later to pick up my car. I will probably have to find an independent shop closer to home/work for the future repairs as logistics are just too difficult. I browsed the cars on the lot while waiting and spoke with two different sales associates. Both were helpful and allowed me to browse. More

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Professional and always courteous. They do a great job every time I come. Thank you They do a great job every time I come. Thank you More

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exceptional service and communication! Eddie was fabulous and very attentive, very much appreciated, thank you Eddie was fabulous and very attentive, very much appreciated, thank you More

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I am always treated like I am special at Jim Ellis Mazda. Eddie is the BEST Service Advisor. Eddie is the BEST Service Advisor. More

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People is kind, service was very quick, follow up in every step. The waiting time was not long and at the same time waiting room is pretty comfortable. every step. The waiting time was not long and at the same time waiting room is pretty comfortable. More

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I've not been to the dealership in person - I originally purchased my Mazda at Jim Ellis Mazda Atlanta. Since they closed that location I've been using the pick up/porter service to have my CX-5 serviced. I purchased my Mazda at Jim Ellis Mazda Atlanta. Since they closed that location I've been using the pick up/porter service to have my CX-5 serviced. It's been an easy experience and it certainly makes life easier to have it done on a work day. Eddie has been communicative for service appointments in terms of anything that needs to be addressed. Very pleased overall. More

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Service was completed professionally and in an appropriate amount of time. it was a big improvement from my previous experience at the dealership. appropriate amount of time. it was a big improvement from my previous experience at the dealership. More

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As always, Mr. Goines did a great job of getting me taken care of in a timely manner. I also like the video walk-around that was done by my service technician. Goines did a great job of getting me taken care of in a timely manner. I also like the video walk-around that was done by my service technician. It was thorough and gave me an idea of some repairs that may be necessary in the future. More

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Everyone is professional and friendly and the Service is always terrific. Thank you so very much. always terrific. Thank you so very much. More

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I've never had a bad experience with Jim Ellis Mazda in Marietta. We've purchased two cars there and I will continue to have mine serviced there as well. Marietta. We've purchased two cars there and I will continue to have mine serviced there as well. More

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