Eddie Goines | Page 54

New car first service turned down for being a walk-in My service advisor was Eddie Goines. I bought a new Mazda this year and was coming in for my first service on a Tuesday at 7am. I was the first car in My service advisor was Eddie Goines. I bought a new Mazda this year and was coming in for my first service on a Tuesday at 7am. I was the first car in the service lane that morning. I did not have an appointment and was coming in as a walk in. Eddie informed me that he was not taking any walk-ins and that I should schedule an appointment so I went ahead and set one up with him two days later. I live in Loganville, GA and have many other Mazda dealerships near me. I chose to have it serviced at Jim Ellis Mazda Marietta because it's the selling dealer and I had a great car buying experience here. I'm a software developer and I had plenty of work that morning. I could have easily waited 3-4 hours for my cars first service while working in the lobby. Eddie did not ask how much time I had nor took the time to see how far I had driven to the dealer. He was not taking a walk-in regardless so I had to make the trip all the way from Loganville again on Thursday. I wrote service for several years and took many walk-ins over that time period. Especially if they drove far, bought the car from us, and we're coming in for their first service. Especially if they were the first car in the service lane that morning. In the future, I will get my car serviced at a closer dealership where there is a lower possibility of my business being turned down for being a walk in. More

by fuskovic Verified Customer Verified Customer

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Very Pleased Eddie informed me when I first arrived that they were running late due to being short one employee. He also disclosed that the reason for the employee Eddie informed me when I first arrived that they were running late due to being short one employee. He also disclosed that the reason for the employee not being there was that they were with the national guard and was called to service. I was very pleased that I was informed up front so that if need be I could make other arrangements. For me it would not have madder the excuse, people get sick and things happen. But to know that the person was helping the country instead of changing my oil I was more than Okay with that. The area for waiting is very nice and plenty of snacks and drinks available. Mazda has done a very good job at making customers feel comfortable and welcomed. More

by renee_hatcher Verified Customer Verified Customer

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Awesome Visit I scheduled an appointment to a voluntary recall. I arrived and was escorted into the waiting area and sat down with refreshments for a few minutes. I scheduled an appointment to a voluntary recall. I arrived and was escorted into the waiting area and sat down with refreshments for a few minutes. I then received a car to use while mine was being repaired and I was on the road again. I went back after a few days and I was in and out in minutes. Great customer service... More

by WILLIAMS.SHARON52 Verified Customer Verified Customer

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Pleasant The employees were very helpful in explaining the issues with my car and finding me the best deals. I will definitely be coming back for all of my car The employees were very helpful in explaining the issues with my car and finding me the best deals. I will definitely be coming back for all of my car’s needs to this store. More

by KAEDAN17 Verified Customer Verified Customer

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Jim Ellis Mazda service - best around Been using these guys for over 10 years. Eddie has been there since i started coming in he is very knowledgeable and explains what is needed and what Been using these guys for over 10 years. Eddie has been there since i started coming in he is very knowledgeable and explains what is needed and what is optional. Thanks, Eddie, Robin, and team. More

by BILL@LOYALTYLANE.COM Verified Customer Verified Customer

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Great service Went there for 2 recalls. Very friendly. Great waiting area. Fast service. Definitely would go again. Will recommend to others. Thought it was going Went there for 2 recalls. Very friendly. Great waiting area. Fast service. Definitely would go again. Will recommend to others. Thought it was going to take longer but it was no long at all More

by GABRIELA0733 Verified Customer Verified Customer

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10 years of A-1 Excellent service from Jim Ellis I have had the pleasure of excellent service in sales and maintenance with Jim Ellis Mazda for 10 years. They have always been honest and customer ori I have had the pleasure of excellent service in sales and maintenance with Jim Ellis Mazda for 10 years. They have always been honest and customer oriented. My sales experiences have always been very positive. On the service appointments, they have told me when service was urgent and when things wouldn’t have to been done for awhile yet. They’ve even deducted coupon offers when we weren’t aware of them. I couldn’t be happier with with our experiences over the years. More

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Great! I enjoyed my first maintenance visit with Jim Ellis. Eddie was sharp and accommodating. The waiting area was comfortable and excellent for someone w I enjoyed my first maintenance visit with Jim Ellis. Eddie was sharp and accommodating. The waiting area was comfortable and excellent for someone who has to complete some computer while they wait on their car. Overall, great experience. More

by octavais Verified Customer Verified Customer

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exxcellent service Professional, courteous and experienced. We now own a 2003 Mazda Protege 5 and a 2017 Mazda CX-5 (bought at Jim Ellis) and will only have them service Professional, courteous and experienced. We now own a 2003 Mazda Protege 5 and a 2017 Mazda CX-5 (bought at Jim Ellis) and will only have them serviced by Jim Ellis of Marietta. More

by sounddirection Verified Customer Verified Customer

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Each person I worked with was helpful. Never knew you could take a loaned car until one of the employees (Eddie) mentioned it when it was discovered that I needed to do additional work on Never knew you could take a loaned car until one of the employees (Eddie) mentioned it when it was discovered that I needed to do additional work on my car. That was clutch as I would not have been able to stick around until the work was done. More

by foso Verified Customer Verified Customer

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