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Eddie Goines
Eddie Goines | Page 53
Mazda Master Certified Service Consultant
Jim Ellis Mazda Marietta
1715 Cobb Parkway SE
Marietta, GA 30060
559 Reviews
Born in New Orleans and moved to Atlanta in '87 with my family. I'm a second generation car-tech. My dad was in the business 38 years. I have four kids in college - 3 girls and a son. My role as a service advisor is to relieve my customers of any worries or concerns about their vehicle - I'm a non-confrontational problem solver! Thank you for choosing Jim Ellis Mazda of Marietta.
Read moreDealership Experience
22 yrs, 5 mos
Industry Experience
30 yrs, 5 mos
Specialties & Trainings
Mazda Elite Certified Service Advisor
559 Reviews of Eddie Goines
October 19, 2018
Customer Service and Wait Time Customer service is very good. However one waits too long to have a simple oil change done. I my case, a minimum of 2 hours each time I go for an oil Customer service is very good. However one waits too long to have a simple oil change done. I my case, a minimum of 2 hours each time I go for an oil change (5 times in the past 2.5 years). Also, it can be a bit frustrating calling in to schedule a service. 9 out of 10 times you get a voicemail, not a live person. Messages left are never returned. The dealership may want to improve that. More
by MARTINEPJ999
Verified CustomerOther Employees Tagged: Doug Aldridge
October 18, 2018
Warranty Satisfaction Eddie Goines is one of the best Mazda of Marrietta Service Advisors I have ever come across. I am thankful that he advised purchasing genuine Mazda Eddie Goines is one of the best Mazda of Marrietta Service Advisors I have ever come across. I am thankful that he advised purchasing genuine Mazda parts, namely a battery when I thought I could get a better price elsewhere, he explained that may be true, but we have the best Warranty. I have found out that they do and well worth the purchase with complete warranty satisfaction. More
by KEVINF
October 17, 2018
Oil change plus Eddie received me at the service department by name. He explained what they would be doing during the service. I had originally asked to have my bra Eddie received me at the service department by name. He explained what they would be doing during the service. I had originally asked to have my brake pads done as well as the oil change. Eddie came to me and explained that I really didn’t need that service but could do another service that was needed. I appreciated his candor. I would recommend Jim Ellis Mazda and Eddie. More
by dmoses6132
October 13, 2018
Friendly, quick, professional. As usual at Jim Ellis Mazda Marietta, everyone was extremely friendly, courteous, professional and efficient. My mom and I both love the “family” fee As usual at Jim Ellis Mazda Marietta, everyone was extremely friendly, courteous, professional and efficient. My mom and I both love the “family” feel and excellent quality of service delivered by Jim Ellis Mazda. More
by KATIEKESSLER11
Other Employees Tagged: Cashiers (both Robin and another woman whose name I didn’t catch are both great.
October 11, 2018
Excellent service They tend to customers and that's what service is about it. Everything was fine, the people and the time to service, I was given a time for completion They tend to customers and that's what service is about it. Everything was fine, the people and the time to service, I was given a time for completion and it was done as promised. More
by RICARDOPEREZ60
October 11, 2018
Eddie is AWESOME! Great Service as usual! Always a great experience! The service center is always pleasant, courteous and thorough in their inspection and completion of work. I love my Mazda Always a great experience! The service center is always pleasant, courteous and thorough in their inspection and completion of work. I love my Mazda and love working with Jim Ellis's service department. More
by DAVERSAJ
October 10, 2018
Great service great What a pleasure for a change from the rest, they had good snacks to munch on , juice for the kids with a tv for kids shows all to themselves nice What a pleasure for a change from the rest, they had good snacks to munch on , juice for the kids with a tv for kids shows all to themselves nice More
by ROMEGALLY
Other Employees Tagged: Doug Aldridge, Keith Paulk, Peter Uko
October 10, 2018
Service review Jim Ellis Mazda Marietta location is phenomenal. Great customer service every time and they keep my car running in top shape. The new facility looks a Jim Ellis Mazda Marietta location is phenomenal. Great customer service every time and they keep my car running in top shape. The new facility looks amazing and has a very comforting vibe More
by ISAAC.HARRIS06
Other Employees Tagged: Doug Aldridge, Keith Paulk, Peter Uko
October 08, 2018
Awesome and Professional This was a very pleasant experience all around! Refreshing change from other car delaers I have visited for service! Highly recommend! If I could g This was a very pleasant experience all around! Refreshing change from other car delaers I have visited for service! Highly recommend! If I could give more than 5 stars I would. More
by LORRIEHEIKEN
Other Employees Tagged: Hilton Young , Doug Aldridge, Keith Paulk
October 08, 2018
The service was very poor The advisor was very rude and not at all pleasant to talk too. I changed my appointments 3 times because I needed the loaner and after so much of back The advisor was very rude and not at all pleasant to talk too. I changed my appointments 3 times because I needed the loaner and after so much of back and forth, I finally got the loaner for the time of my car service. When I arrived I handed over my keys and went to the loaner department to get the loaner because I had some emergency. But this advisor Eddie jumped in the middle from nowhere and started saying- " we don't provide loaners for the car service". If you don't provide (which is not the case- because you did provide me multiple times in last 3 years) than your loaner department shouldn't have scheduled me for the loaner as well promised me the dates. I have been a customer of this location since the past 3 years and have bought 2 cars but this service department is getting worse every day. Moreover, I asked my advisor to clean my car window which had some gluey thing on it and also asked to get the car cleaned from inside, he promised me to do it and he didn't do that. I didn't have good experience coming to this place. More
by PAYAL.PATIDAR
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