Eddie Laguana | Page 10

Exellence Eddie Laguana and Joe Vazquez were very helpful in any way to give us the best deal with the car we wanted. Profesionals. Very considerate of our need Eddie Laguana and Joe Vazquez were very helpful in any way to give us the best deal with the car we wanted. Profesionals. Very considerate of our needs with finance, being patient. The best. More

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The best car buying experience ever Everybody at 5 Stars Ford were super friendly and Eddie was just awesome. The process was quick and painless....I will recommend Eddie Laguana to anyo Everybody at 5 Stars Ford were super friendly and Eddie was just awesome. The process was quick and painless....I will recommend Eddie Laguana to anyone I know...he is the best ...he got me a great deal on my car and help with the finance process. More

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RGB Racing Great experience. These are good folks to deal with and the MOST low stress vehicle purchase I've ever had, from Sales to Finance.. Wayne, Eddie and B Great experience. These are good folks to deal with and the MOST low stress vehicle purchase I've ever had, from Sales to Finance.. Wayne, Eddie and Byran were a pleasure to deal with.. More

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Responsive and friendly Sam Limo and Eddie Laguana were great sales people. Also the make-ready crew got us out of there in record time. Everyone deserves kudos. Thanks; Sam Limo and Eddie Laguana were great sales people. Also the make-ready crew got us out of there in record time. Everyone deserves kudos. Thanks; Jeff & Michelle Pitts More

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Overall great experience I found my F-150 online so when I walked into the dealership, I knew exactly which truck I was looking for, down to the stock number. Eddie greeted m I found my F-150 online so when I walked into the dealership, I knew exactly which truck I was looking for, down to the stock number. Eddie greeted me as my wife and I walked in and once I told him which truck I was after, the whole buying/negotiating process went quickly and smoothly. One of the managers stopped by and was very friendly, spending time to chat about their dealership and its commitment to their customers. My only negative observation was that once we were sent to fill out our financing paperwork, it seemed we were forgotten about. We waited for just over an hour and a half to meet with someone, even though most of the offices and waiting room sat empty of customers after about 45 minutes. Other than that obvious miscommunication that Eddie apologized for several times, I'd say my experience overall was very good - definitely worth passing several other Ford dealerships on the hour-plus drive to get there! Great job Five Star Ford! More

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They are called Five Star for a reason! Eddie was a great salesman. He was straight forward. No game playing! Fair price and did the deal in a matter of minutes. Left in a couple of hours. Eddie was a great salesman. He was straight forward. No game playing! Fair price and did the deal in a matter of minutes. Left in a couple of hours. Will use them again! More

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New Car It was a great car buying experience. We would do business there again. Eddie was very easy to work with and made the process enjoyable. It was a great car buying experience. We would do business there again. Eddie was very easy to work with and made the process enjoyable. More

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Staff was very helpful bringing in the vehicle that we wished to buy. The price “negation” was painless and the back and forth was surprisingly fast. I fell that my salesman was working for me, and helpin wished to buy. The price “negation” was painless and the back and forth was surprisingly fast. I fell that my salesman was working for me, and helping to get the best price. The aftermarket shop did a great job on the tint. Eddie was very in debt in showing me all the features of the vehicle and ensuring I knew where I could get more help on the Sync features in the future if I wanted them. This is my second time to buy a vehicle at Five Star (06 Mustang GT / 14 Explore Sport) and I will continue to buy vehicle from here. More

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Where do I even start with this joke of a dealership. Be very cautious if you try to do business with them. I am completely disgusted by the level of service Eddie Laguana gives at this dealership. My fathe very cautious if you try to do business with them. I am completely disgusted by the level of service Eddie Laguana gives at this dealership. My father has done business with Sam Packs in North Richland Hills in the past but times have changed. They are no longer friendly like before. They are the exact opposite, very pushy, rude, and worst of all LIARS. My father went in a couple of days ago to purchase a preowned vehicle from Mr. Laguana. They settled on a price which was extremely high for that vehicle and only gave a measly $1,000 for a trade in truck 1998 ford ranger. This guy completely took advantage of my father in every way possible. The deal was made and done and I came to find out my dad purchased this vehicle the following morning. After looking at the numbers something didn't make sense. I called Mr. Laguana to explain my concerns in a very appropriate manner and was even courteous to this nitwit. I could tell he was mad because of the tone of his voice but I just let it slide. We agreed to meet at the dealership the next day again so we drove the preowned car to supposedly sign some other documents. We show up wait for what seemed an eternity for Mr. Laguana to show up until he finally did. They weren't even busy and this was most likely on purpose. So we proceed to walk to his little cubicle in the corner in which he makes a remark of how courteous I was on the phone. I am wondering to myself ok is he being sarcastic or belittling me. This guy sits down and out of nowhere he tells me I am not nice. I am just in AWE. I have not done anything to this guy besides explain my concern in a nice appropriate way over the phone and he decides to further add insults. Now all of the sudden he can't take the trade in and doesn't want to complete the deal and give us the rest of the documents to be on our way. He SOLD my father this car and then TOOK IT BACK! DOCUMENTS SIGNED EVERYTHING WAS A DONE DEAL! He asked me if I was an attorney? No fool I am not an attorney I am just an informed buyer not just some car buyer that you can rip off just how you have done with many. Laguana has been there 7+ years and you would expect this guy would be exceptional to last here but I don't see how he is even on their payroll. At this point I was very angry at being ridiculed with my father so I told him I wanted to speak with the manager. He then says that he is the manager! This guy is no manager so i get more frustrated and tell him again I want to speak with the store manager. Guy gets up and takes his sweet time at the back again and walks us into the office of the finance guy. Now we are at the finance office and I explain my dissatisfaction with Mr. Laguana. This guy did not care at all and says that it is not his fault. I then told him that of course it is his fault he underwrites all of the loans and should know what kind of scheme Mr. Laguana was pulling. I asked for a copy of the documents that were signed but he refused. I got a name out of him to file a complaint with the store manager in which I will make sure to do so as well with the FTC and BBB. HORRIBLE DEALERSHIP AND BUSINESS PRACTICE. More

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I loved my new car shopping experience at North Richland Hills Five Star Ford. Mr. Laguana was very helpful and very customer service oriented. He answered all of my questions and helped me obtain the best Hills Five Star Ford. Mr. Laguana was very helpful and very customer service oriented. He answered all of my questions and helped me obtain the best car with the best deal. I appreciate all of his time and dedication to my deal. More

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