"Professional, Knowledgeable and Courteous"
If you are looking for a Professional, Knowledgeable and Courteous dealership you need look no further than the Sam Pack NRH Team! I was treated as a VIP throughout the process.
I have used Five Star for two car purchases and all service on those vehicles. I am very please with the purchase experience and the personnel with whom I have dealt. Specifically and most recently, I purchased a new 2018 Ford Explorer from Eddie Laguana as the sales rep and Tut Edwards as the Finance Manager. Both should be commended for their professionalism and willingness to listen to my wants and needs. I am continually served by MY service advisor, Abby Peal. Thank you for being so wonderful, Abby! ...a very satisfied customer here!
"F-150 Sport with all the after market bells and whistles"
I have had a wonderful experience today,with the help of Alfred El Darazi, Jeff Crabtree and David Welch. Anyone reading this and if you need a new/used car,please call them as soon as possible. You will not be disapointed. I have personally purchased 5 vehicles from 5 Star Ford in North Richland Hills,and my family together have 13 I think,purchased in the last 2.5 years. This is more that a customer/sales relationship,this is Family!! It all starts at the top with Tony Pack,my friend and the best man I know..Everyone should aspire to this level of professionalism. Thanks and see Y'all soon.
"Above and beyond all expectations! Awesomeness!"
The Internet sales manager Robert Abrams, who assisted me in my purchase, went far above and beyond all my expectations. His tenacious attitude towards selling me this auto, at the price that I needed it to be, was far beyond anything I had ever experienced in the 30 years of Ford car buying. His interaction between myself and the new car sales management team, astounded me over and over again. At one point, it seemed as though I might not drive away with the auto, yet he wouldn’t let it go and went the extra mile to make it happen for me. I highly recommend this dealership and Robert Abrams.
- raptor search
I had been researching a new truck purchase for over 6 months; my current truck was an 2005 F250 that I was in love with so this was a hard decision. After researching and driving several makes and models I determined to purchase an F150 Raptor. Knowing there are a limited number my expectations were low and had mentally prepared myself for a let down.
Bob greeted me at the door, after a short discussion, informed me this decision had to be made by his sales manager. Within 10 minuets he was back and we had a deal! This was my second Ford dealership to visit that day and the two experiences were polar opposite. At my first stop they didnt even get my name and blew me off. The following day we retuned for paperwork and to pick up the vehical. Again, the staff was outstanding! The "Tut" experience was quick and painless, Jimmie came over to help set up the electronics and both Managers (Gary and Josh) personally visited my wife and I and thanked us for our business.
I would like to point out that 5 Star Ford is not the closest dealership to my home but something is different here. Many of the employees have been around for many years. As we were leaving I was thanking Josh and complementing him on his team and he thanked me for my return business. I also found myself at 5 Star 13 years ago and upon reflection recalled this was the only queston Bob asked me prior to going to his Management team.
I believe when you have a happy staff it is reflected in you business model. Customers can see this when they walk in the door. We are currently a 7 car family and my recent experience at 5 Star was one of the easiest and best I have had.
I have been using dealer for over 14 years.. an my realtionship has always been pleasant, and recommend dealer to others always due to my experience
"A Pleasant Experience"
I am a loyal Ford customer, and have been buying from a friend since 1973, however he passed away and I have been searching for someone that woul give me the Service I was accosted to. And boy .did I find it may Sam Pack 5 Star Ford with two very knowledgeable and competent sales people, Crystal Sanders and John Little. I gave John the information that I was looking for and he promptly took me to two vehicles that had the equipment that I was looking for. He took my information and searched the computer fo find any discounts
that I was eligible for. Crystal had been in a meeting and when she arrived she started working on getting the truck I was interested in ready for me to take it home.Both members of the team were very efficient and caring in making buying a new F150 XLT a pleasant experience. I will definitely tell my friends to go to 5Star Ford when they are wanting to buy a new vehicle and ask for Crystal Sanders and John Little.
"Quick, easy and best pricing"
This dealership has an extremely large selection of vehicles, informative salespersons and finance department. David H. spent a good amount of time explaining their process and also showing me how to work everything in the truck I purchased. Tut was both funny and forthcoming during completion of the paperwork, taking great pains to show me everything he was doing on the computer and how the numbers crunched. Next time I need another Ford, I'll definitely be back.
"Great Sales Staff "
This Purchase was our second from Rick Dike and 5 Star Ford. The staff made it a very easy and quick transaction for us. Rick was exceptional at knowing what we were looking for and helping us find it. Absolutely no high pressure which is why we love 5 Star Ford. Service dept, and finance person Mr Tut Edwards was wonderful. And Mr Lee Clanton spent so much time showing us how to operate everything on the truck before we left. Everyone is so friendly and helpful. The General manager Joshua Fichter even stopped by to meet us and make sure we were being taken care of. Very impressive. My wife and I are from Tyler Texas and you all are the reason we passed several Ford Dealerships and drove 2 hours to purchase our truck. We both say Thank you. We will be back.
"Great new car buying experience "
Let me start off by saying that Joshua Fichter has to be the most involved General Manager I've ever seen. The way he takes care of his customers and employees displays true leadership and caring. Joshua went out of his way to make our experience the best we've ever had.
David Hardick was hands down the best salesman we've ever had. David took the time to understand what we wanted and worked very hard to make sure we were happy. We will always use David in the future and will refer as many friends and family to him as we can.
We have purchased many new Ford vehicles from all over the country. 5 Star Ford was absolutely the best dealership that we've worked with. No matter where we live, we will always come back to this dealership to make our purchases. 5 star Ford is now a member of our family.