Eddie Laguana | Page 9

Five Star Ford has the best people of any dealership in FW! We purchased a vehicle 5 years ago from Five Star Ford and this past week we returned and purchased our second vehicle. Eddie Laguana was our Sales Co We purchased a vehicle 5 years ago from Five Star Ford and this past week we returned and purchased our second vehicle. Eddie Laguana was our Sales Consultant for both purchases. He is very professional and truly cares for his customers. When we first arrived, Eddie was not on duty and we were greeted by Juan who treated us great! His honesty was apparent when he wanted to make sure that Eddie was contacted about us returning to buy another vehicle. Then, in Finance, we met two great guys that made our finance experience very pleasant and non-painful. The two were Tut and Freddie. Freddie actually closed the deal and both guys were fantastic. You certainly have our customer loyalty, based on the good people you have at Five Star Ford!! Sincerely, Bill and Joylee Russell More

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2016 Mustang GT Premium Mario Hurley (even helped on his day off) and Eddie Laguana (got car prepped did paperwork and followed me home) both went above and beyond my expecta Mario Hurley (even helped on his day off) and Eddie Laguana (got car prepped did paperwork and followed me home) both went above and beyond my expectations with the entire buying process to following me home behind my Escalade with my new Mustang! I'm a customer for life. Please go give these guys a high five. More

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Patient, Fair, Accomodating I walked in with an idea of what I wanted and a budget in mind. Our sales person, Eddie Laguana, spent a lot of time helping me narrow down the option I walked in with an idea of what I wanted and a budget in mind. Our sales person, Eddie Laguana, spent a lot of time helping me narrow down the options. We probably walked 5 miles through the lot in 100 degree weather.....he kept his patient smile the whole time. Nobody likes to be sold, but everybody likes to buy. Eddie and 5 Star Ford made the buying experience fast, fun, and painless. There was no pressure or pushing to get into a vehicle that wasn't what I wanted. I've always been a loyal Ford customer, and this dealership went above & beyond to keep my loyalty. If you need a car, go there. They won't disappoint. More

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Great Experience, The High Ratings are Deserved! I don’t usually write online reviews and when I do they are usually about some negative experience that angered me. But in this case I am happy to su I don’t usually write online reviews and when I do they are usually about some negative experience that angered me. But in this case I am happy to submit a very positive review about my buying experience at Five Star Ford in NRH. I was in the market for a new Mustang. I’d done a lot of research, knew the options I wanted, and the price I was willing to pay. Out of a misguided sense of loyalty I first went to Grapevine Ford where I had purchased a car a few years earlier. Well, it turns out that they were not loyal to me. I had a terrible experience with them and stormed out as they played their stupid games (read the reviews of Grapevine Ford, they’re not good). Five Star Ford on the other hand had excellent online reviews but I was really so jaded by the time I decided to visit them that I expected more of the typical waste-my-time routine. I’m pleased to report that their high ratings are well-deserved and my experience at Five Star was simply fantastic. The instant my wife and I entered the dealership we were greeted by a smiling Eddie Laguana. He actually seemed happy that we were there and he welcomed us as important customers. I’d printed out descriptions of 4 Mustangs I’d seen on their website, with VIN numbers, at the price I wanted. But I purposely left the printouts in my car because Grapevine Ford had made me feel like an idiot when I tried to match their internet cars to actual cars on their lot. Surprisingly, when I told Eddie that I’d seen some nicely priced Five Star Ford Mustangs online he smiled and said “let’s go drive them!” Instead of making it seem that the internet specials were completely irrelevant to REAL WORLD car buying, he told my wife that he was happy I’d done my research and that we were his favorite kind of customers! I retrieved my list of 4 cars and he was off and running to get 4 keys to those EXACT cars. From there it just got better. We had a great time test-driving with Eddie. We only needed to drive one of the cars but he was willing to let us drive all of them if we had wanted. Eddie was incredibly knowledgeable and patiently answered about a million of our questions. Best of all, he was never, ever, pushy. He simply gave good advice and listened. He also treated my wife as if she was an important partner in this transaction and not some silly woman who was going to be swayed by cup-holders and vanity mirrors. In short, Eddie acted as a true professional who wanted the customer to be happy. What a concept! When we decided to buy the car the negotiations were seamless. Eddie did not have to run off for 45-minutes to get supervisor approval. He didn’t roll his eyes and tell us that the internet price was a misprint that didn’t include blah, blah, blah. We agreed on a price, he filled out most of the forms in front of us, and then walked us to Finance where we met Kenny Wilder and finished up the paperwork. Kenny was also a breath of fresh air. He had our financial paperwork filled out correctly and he explained all of the details clearly and concisely. He did a nice job outlining the benefits of the extended warranty option but did not force it on us. When we declined, he kept a smile on his face and we talked Mustangs for a while -- he’s a true aficionado. It’s true that I have not yet dealt with the Service Department at Five Star, but if it is anything like the Sales Department I will be very pleased. Thanks to Eddie and Kenny, I honestly do recommend Five Star Ford and I’m glad I purchased from them. More

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Our Visit At Five Star Ford Over the last 12 years the majority of our car purchases have been with Sewell Lexus of Fort Wort, primarily the RX 350. In each of these cases we fou Over the last 12 years the majority of our car purchases have been with Sewell Lexus of Fort Wort, primarily the RX 350. In each of these cases we found the buying/customer support experience to be exceptional and the very best. When we decided to purchase a Ford Lariat from Eddie Laguana at Five Star, we were very surprised to find that the customer support and service he provided matched or exceeded that experience we had in our most recent purchase of a RX 350 in April 2015 from Sewell. Eddie was very proactive in seeing to our needs, as well as answering any questions we may have had. He immediately gave us his personalized cell # to call him for any reason. All in all a great visit and an exceptional sales experience with Eddie and one that we will not forget. More

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Excellent Experince I recommend this dealership because the treatment they gave me and my family was excellent. They answered all are questions and doubts and helped us. I recommend this dealership because the treatment they gave me and my family was excellent. They answered all are questions and doubts and helped us. More

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Wonderful experience. Excellent employee for 5 Star Ford. Straight forward approach to his customers. Can do attitude. The best thing about my purchasing experience was tha Excellent employee for 5 Star Ford. Straight forward approach to his customers. Can do attitude. The best thing about my purchasing experience was that he was empowered by his management to get this deal done. Very quick and precise ok deal from his desk manager. I will be back and so will my friends and relatives. More

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Great Experience Eddie was the salesperson when I purchased my 2013 Ford F-150. His professionalism and commitment to customer service was very impressive. When I de Eddie was the salesperson when I purchased my 2013 Ford F-150. His professionalism and commitment to customer service was very impressive. When I decided to make a vehicle change I didn't hesitate to give Eddie a call. He was so patient , informative, & made me feel he was working for me. He presented all the vehicle options I requested, answered all my questions clearly & concisely, and made sure that I was happy with my choice. Eddie is the best. Tut did a fantastic job bringing the deal to finality. He is very personable & professional. Tut was very thorough & informative. Great experience. More

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Vehicle purchase. We are very happy with our new purchase. The salesman Mr. Eddie Laguana is very courteous. I highly recommend seeing him for your next car purchase. T We are very happy with our new purchase. The salesman Mr. Eddie Laguana is very courteous. I highly recommend seeing him for your next car purchase. This is our second purchase at Five Star Ford! We are very pleased with the overall service. More

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Excellent Eddie Laguana is THE Best sales consultant . . We felt comfortable our experience talking to Eddie Laguana he helped us out and he is funny too a bi Eddie Laguana is THE Best sales consultant . . We felt comfortable our experience talking to Eddie Laguana he helped us out and he is funny too a big plus . Eddie got William into a very nice pre owned Ford Truck fast that William has wanted . Thank you so much Eddie Laguana . Want a great sales consultant go to Eddie .Very Happy customers. Love Five Star ford . More

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