Eddie Marshall
Eddie Marshall at Southern Ford

Eddie Marshall | Page 12

Commercial Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
202 Reviews
4.8

202 Reviews

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202 Reviews of Eddie Marshall

November 09, 2024

Dealership Rating
Employee Rating

Southern Ford treat me fare and they are the best grope of service center and thank you for taking care of my care More

by Habtu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler , JON CONWAY, Jeff Dobson, EDWIN WARREN, QUERIDA WILLIAMS

November 07, 2024

Dealership Rating
Employee Rating

They always handle my appointments and services on time. They are excellent communicators as well. They are very willing to work within my budget. More

by EIPARKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones , EDWIN WARREN

November 07, 2024

Dealership Rating
Employee Rating

Friendly, efficient, and prompt service. The employees at Southern Ford are caring and really strive to meet the needs of the customer. More

by skosier227
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: MAURICE BENSTON, JON CONWAY

November 05, 2024

Dealership Rating
Employee Rating

Had a tire rotation done. Took only an hour and was within my budget for it being completed. More

by ceceliag0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler , MAURICE BENSTON, JON CONWAY, Jeff Dobson, EDWIN WARREN, QUERIDA WILLIAMS

November 05, 2024

Dealership Rating
Employee Rating

The service is always great and on time. The reps are friendly and very helpful. Thanks! More

by jdavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 01, 2024

Dealership Rating
Employee Rating

The gentleman that took care of me was very nice and professional believe his name was Eddie Marshall. More

by RICKYASHWORTH
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

October 28, 2024

Dealership Rating
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Great service. Very helpful, friendly people working there. I always have a great experience there. More

by greytim73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Travae Pope, Alicia Chapman-Jones, Stephanie Spangler , MAURICE BENSTON, JON CONWAY, Jeff Dobson, Joe Jensen, EDWIN WARREN, QUERIDA WILLIAMS

Oct 30, 2024

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 25, 2024

Dealership Rating
Employee Rating

No one else could have served me better he was excellent help great worker very smooth an authentic More

by karlief757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler , MAURICE BENSTON, JON CONWAY, Jeff Dobson, SCOTT MIKULEC, EDWIN WARREN, QUERIDA WILLIAMS

Oct 30, 2024

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

Oct 30, 2024

karlief757 responded

Thank u very much for 5 star service !!!

October 23, 2024

Dealership Rating
Employee Rating

Good service timely done professionally. Eddie is on his game said what he was going to do and delivered as promised More

by STREETHOG16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 30, 2024

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 15, 2024

Dealership Rating
Employee Rating

Valet was very good. Service was completely in a timely manner, however, when vehicle was returned, the mechanic didn’t adjust the air pressure after the tires were rotat More

by nativedetroiter23692
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones

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