Eddie Marshall
Eddie Marshall at Southern Ford

Eddie Marshall | Page 17

Commercial Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
206 Reviews
4.8

206 Reviews

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206 Reviews of Eddie Marshall

June 09, 2024

Dealership Rating
Employee Rating

Friendly, fast service makes me look forward to bringing my car back for service at the dealership. More

by L_T0R0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler , JON CONWAY, Jeff Dobson, SCOTT MIKULEC, EDWIN WARREN, QUERIDA WILLIAMS

June 07, 2024

Dealership Rating
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Thank you for your prompt and quality service. We definitely appreciate Brandon's excellent service on our Escape and also Eddie's advisory services. More

by skosier227
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon

June 05, 2024

Dealership Rating
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Service department provided friendly service and had great communication. Vehicle was worked on promptly. Parts were on back order and service advisor provided regular updates. More

by JACSCIK0
Service Price Transparency
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Recommend Dealer
Yes

June 04, 2024

Dealership Rating
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Commercial service is always professional and courteous. Always willing to help however they can. Eddie has always been a pleasure. More

by Mjedfam
Service Price Transparency
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Recommend Dealer
Yes

June 04, 2024

Dealership Rating
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I received excellent customer service. Whenever I need something done to the vehicle it’s done in a timely manner. More

by rjones4963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler , JON CONWAY, Jeff Dobson, Joe Jensen, SCOTT MIKULEC, JARED STARK, EDWIN WARREN, QUERIDA WILLIAMS

June 04, 2024

Dealership Rating
Employee Rating

Excellent service department. They do excellent work in a fast timely manner. Everybody is very polite. More

by bstrickland9669
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler , JON CONWAY, Jeff Dobson, Joe Jensen, SCOTT MIKULEC, JARED STARK, EDWIN WARREN, QUERIDA WILLIAMS

May 25, 2024

Dealership Rating
Employee Rating

They are the easiest dealership I’ve ever worked with to schedule maintenance and warranty items. More

by NICOLEANDERSON0
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler , JON CONWAY, Jeff Dobson, SCOTT MIKULEC, EDWIN WARREN, QUERIDA WILLIAMS

May 25, 2024

Dealership Rating
Employee Rating

Very easy to schedule appointments, get rides with Uber back and forth to my house. Very Customer friendly! More

by MICAHDWILSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler , JON CONWAY, Jeff Dobson, SCOTT MIKULEC, EDWIN WARREN, QUERIDA WILLIAMS

May 21, 2024

Dealership Rating
Employee Rating

Very nice people to deal with and completed oil change in Very shots time thanks More

by SIGNALROGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler , JON CONWAY, Jeff Dobson, SCOTT MIKULEC, EDWIN WARREN, QUERIDA WILLIAMS

May 22, 2024

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 14, 2024

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Employee Rating

Customer friendly, promp, informative, will make sure they undetstand what your problem is so they can get it fixed right the 1st time. More

by CHRISANDFREDO
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Recommend Dealer
Yes
May 15, 2024

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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