Eddie Marshall
Eddie Marshall at Southern Ford

Eddie Marshall | Page 17

Commercial Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
202 Reviews
4.8

202 Reviews

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202 Reviews of Eddie Marshall

June 04, 2024

Dealership Rating
Employee Rating

I received excellent customer service. Whenever I need something done to the vehicle it’s done in a timely manner. More

by rjones4963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler , JON CONWAY, Jeff Dobson, Joe Jensen, SCOTT MIKULEC, JARED STARK, EDWIN WARREN, QUERIDA WILLIAMS

June 04, 2024

Dealership Rating
Employee Rating

Excellent service department. They do excellent work in a fast timely manner. Everybody is very polite. More

by bstrickland9669
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler , JON CONWAY, Jeff Dobson, Joe Jensen, SCOTT MIKULEC, JARED STARK, EDWIN WARREN, QUERIDA WILLIAMS

May 25, 2024

Dealership Rating
Employee Rating

They are the easiest dealership I’ve ever worked with to schedule maintenance and warranty items. More

by NICOLEANDERSON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler , JON CONWAY, Jeff Dobson, SCOTT MIKULEC, EDWIN WARREN, QUERIDA WILLIAMS

May 25, 2024

Dealership Rating
Employee Rating

Very easy to schedule appointments, get rides with Uber back and forth to my house. Very Customer friendly! More

by MICAHDWILSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler , JON CONWAY, Jeff Dobson, SCOTT MIKULEC, EDWIN WARREN, QUERIDA WILLIAMS

May 21, 2024

Dealership Rating
Employee Rating

Very nice people to deal with and completed oil change in Very shots time thanks More

by SIGNALROGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler , JON CONWAY, Jeff Dobson, SCOTT MIKULEC, EDWIN WARREN, QUERIDA WILLIAMS

May 22, 2024

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 14, 2024

Dealership Rating
Employee Rating

Customer friendly, promp, informative, will make sure they undetstand what your problem is so they can get it fixed right the 1st time. More

by CHRISANDFREDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 15, 2024

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 12, 2024

Dealership Rating
Employee Rating

Always great, professional, timely, courteous and dedicated to a satisfying service experience for the customer. Eddie and his crew are a great team. More

by wcburns20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon (Service Technician)

May 14, 2024

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 11, 2024

Dealership Rating
Employee Rating

Please park in front of or in driveway of the person house so that the neighbors don’t get upset More

by R2J4M6G8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kim Boone, Alicia Chapman-Jones, Stephanie Spangler , JON CONWAY, Jeff Dobson, Patrick George, SCOTT MIKULEC, EDWIN WARREN, QUERIDA WILLIAMS

May 14, 2024

Southern Ford responded

We appreciate your 4-star rating!

May 09, 2024

Dealership Rating
Employee Rating

Brought in my Ford F150 truck because it had an issue. . worked with Eddie got everything evaluated brought it back in. Had the work done took a little longer than what we expected but a great job. They fo More

by walts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 09, 2024

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 06, 2024

Dealership Rating
Employee Rating

Stephanie and team were great. Highly recommend southern ford service department. Thorough and quick service. More

by STEFFIEROSE10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler , JON CONWAY, Jeff Dobson, EDWIN WARREN, QUERIDA WILLIAMS

May 08, 2024

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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