Eddie Marshall
Eddie Marshall at Southern Ford

Eddie Marshall | Page 17

Commercial Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
209 Reviews
4.8

209 Reviews

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209 Reviews of Eddie Marshall

June 18, 2024

Dealership Rating
Employee Rating

I like the attitudes of the service providers. Wait time was reasonable and the sales associates encountered asked if I were ready for a vehicle upgrade without being PIO. More

by ELEYHO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones , Jeff Dobson, QUERIDA WILLIAMS

Jun 18, 2024

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 17, 2024

Dealership Rating
Employee Rating

Very professional and friendly staff good customer support and service kind a efficient workers will to help More

by gfludd2455
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler , JON CONWAY, Jeff Dobson, SCOTT MIKULEC, EDWIN WARREN, QUERIDA WILLIAMS

Jun 18, 2024

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

June 12, 2024

Dealership Rating
Employee Rating

Very satisfied with the work and the dealership. Pick up for your vehicle makes it so much easier. They also keep you updated with everything. More

by THOMASSMITHJR71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler , JON CONWAY, Jeff Dobson, SCOTT MIKULEC, EDWIN WARREN, QUERIDA WILLIAMS

Jun 12, 2024

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 09, 2024

Dealership Rating
Employee Rating

Friendly, fast service makes me look forward to bringing my car back for service at the dealership. More

by L_T0R0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler , JON CONWAY, Jeff Dobson, SCOTT MIKULEC, EDWIN WARREN, QUERIDA WILLIAMS

June 07, 2024

Dealership Rating
Employee Rating

Thank you for your prompt and quality service. We definitely appreciate Brandon's excellent service on our Escape and also Eddie's advisory services. More

by skosier227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon

June 05, 2024

Dealership Rating
Employee Rating

Service department provided friendly service and had great communication. Vehicle was worked on promptly. Parts were on back order and service advisor provided regular updates. More

by JACSCIK0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 04, 2024

Dealership Rating
Employee Rating

Commercial service is always professional and courteous. Always willing to help however they can. Eddie has always been a pleasure. More

by Mjedfam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 04, 2024

Dealership Rating
Employee Rating

I received excellent customer service. Whenever I need something done to the vehicle it’s done in a timely manner. More

by rjones4963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler , JON CONWAY, Jeff Dobson, Joe Jensen, SCOTT MIKULEC, JARED STARK, EDWIN WARREN, QUERIDA WILLIAMS

June 04, 2024

Dealership Rating
Employee Rating

Excellent service department. They do excellent work in a fast timely manner. Everybody is very polite. More

by bstrickland9669
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler , JON CONWAY, Jeff Dobson, Joe Jensen, SCOTT MIKULEC, JARED STARK, EDWIN WARREN, QUERIDA WILLIAMS

May 25, 2024

Dealership Rating
Employee Rating

They are the easiest dealership I’ve ever worked with to schedule maintenance and warranty items. More

by NICOLEANDERSON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler , JON CONWAY, Jeff Dobson, SCOTT MIKULEC, EDWIN WARREN, QUERIDA WILLIAMS

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