Eddie Marshall
Eddie Marshall at Southern Ford

Eddie Marshall | Page 16

Commercial Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
202 Reviews
4.8

202 Reviews

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202 Reviews of Eddie Marshall

July 25, 2024

Dealership Rating
Employee Rating

Excellent service on the commercial truck service side. Eddie Marshall and Querida Williams were excellent. They were friendly and very helpful. Eddie made sure that he investigated to make sure we had the More

by Gwltw111trucking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: QUERIDA WILLIAMS

July 19, 2024

Dealership Rating
Employee Rating

Everyone was very polite professional things went smooth and inspection was done really quick thanks More

by AARONSMITH1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler , JON CONWAY, Jeff Dobson, SCOTT MIKULEC, EDWIN WARREN, QUERIDA WILLIAMS

June 23, 2024

Dealership Rating
Employee Rating

Southern Ford staff is excellent in providing customers with their every need when ot comes to parts and service department. More

by ezjoewilson
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Kim Boone, Alicia Chapman-Jones, Stephanie Spangler , JON CONWAY, David Mitchell

Jun 25, 2024

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

Jun 25, 2024

ezjoewilson responded

Thanks for being there as a peace of thatcthe customer is taking care of automotive requests as well as needs. Thank you so much.

June 18, 2024

Dealership Rating
Employee Rating

I like the attitudes of the service providers. Wait time was reasonable and the sales associates encountered asked if I were ready for a vehicle upgrade without being PIO. More

by ELEYHO
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones , Jeff Dobson, QUERIDA WILLIAMS

Jun 18, 2024

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 17, 2024

Dealership Rating
Employee Rating

Very professional and friendly staff good customer support and service kind a efficient workers will to help More

by gfludd2455
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler , JON CONWAY, Jeff Dobson, SCOTT MIKULEC, EDWIN WARREN, QUERIDA WILLIAMS

Jun 18, 2024

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

June 12, 2024

Dealership Rating
Employee Rating

Very satisfied with the work and the dealership. Pick up for your vehicle makes it so much easier. They also keep you updated with everything. More

by THOMASSMITHJR71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler , JON CONWAY, Jeff Dobson, SCOTT MIKULEC, EDWIN WARREN, QUERIDA WILLIAMS

Jun 12, 2024

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 09, 2024

Dealership Rating
Employee Rating

Friendly, fast service makes me look forward to bringing my car back for service at the dealership. More

by L_T0R0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler , JON CONWAY, Jeff Dobson, SCOTT MIKULEC, EDWIN WARREN, QUERIDA WILLIAMS

June 07, 2024

Dealership Rating
Employee Rating

Thank you for your prompt and quality service. We definitely appreciate Brandon's excellent service on our Escape and also Eddie's advisory services. More

by skosier227
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Brandon

June 05, 2024

Dealership Rating
Employee Rating

Service department provided friendly service and had great communication. Vehicle was worked on promptly. Parts were on back order and service advisor provided regular updates. More

by JACSCIK0
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

June 04, 2024

Dealership Rating
Employee Rating

Commercial service is always professional and courteous. Always willing to help however they can. Eddie has always been a pleasure. More

by Mjedfam
Service Price Transparency
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Recommend Dealer
Yes
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