Eddie Marshall
Eddie Marshall at Southern Ford

Eddie Marshall | Page 3

Commercial Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
206 Reviews
4.8

206 Reviews

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206 Reviews of Eddie Marshall

January 31, 2026

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Employee Rating

My tires were not rotated as requested and I was charged for it. I'm also wondering if the diagnostic i received for other recommendations were conducted in an honest and truthful manner. I feel cheated and More

by slmjfj2003
Service Price Transparency
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Service Time
Recommend Dealer
No
Mar 03, 2026

Southern Ford responded

"Slmjfj2003" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

January 31, 2026

Dealership Rating
Employee Rating

Eddie in commercial truck service is excellent and my entire experience has been great with Southern Ford More

by JWHOUDEKLLC
Service Price Transparency
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Recommend Dealer
Yes

January 17, 2026

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I will say do not ever, I mean EVER take your vehicles to them because they will tell you it will be ready in 1 week but instead that one week turns into 6 months. It’s better to trash your vehicle than to More

by Qdurani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 04, 2026

Southern Ford responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

January 16, 2026

Dealership Rating
Employee Rating

Good customer service , was really nice recommend others to come visit this dealership. Thank you More

by elijahd0903
Service Price Transparency
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Recommend Dealer
Yes

January 15, 2026

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The staff was great, Robert was super helpful and squeezed me in, the work was fast and I was in and out. Great sales rep and definitely worthy of a management position. More

by glizzdogg
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Recommend Dealer
Yes

January 02, 2026

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Fast service with team members go8ng out of their way to help. Thanks again to Michael! More

by vrybored1
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Recommend Dealer
Yes

Other Employees Tagged: Michael Esquivel

December 24, 2025

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The guys were awsome very professional. They were very knowledgeable in assembly of our bed frame More

by TPTUCKER8
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Recommend Dealer
Yes

December 20, 2025

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Courteous and professional while ensuring my vehicle needs were met. Very much appreciated, my vehicle is cared for by Southern Ford team and parts department while making sure my F350 is ready to tackl More

by Hillard Deborah and cedric
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Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones

December 18, 2025

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Employee Rating

Very efficient. Super pleasant. Very helpful Great dealership experiences over the years!. Try to really care about me. More

by Janice
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Recommend Dealer
Yes

December 18, 2025

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What an excellent expertise at the truck center. I was in a bind and your all star staff came through and got me back on the road in what I would say is record time for any dealership! More

by JUSTINWADDELLIAM
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Recommend Dealer
Yes

Other Employees Tagged: I’m not sure if the females name in the truck center but she’s right up there with Eddie!

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