Eddie Marshall
Eddie Marshall at Southern Ford

Eddie Marshall | Page 5

Commercial Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
202 Reviews
4.8

202 Reviews

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202 Reviews of Eddie Marshall

September 25, 2025

Dealership Rating
Employee Rating

Eddie and his team always do an exceptional job which is why we come back to Hampton Roads when we need the truck serviced. He schedules the work to ensure parts will be ready and gets us in and out in a More

by Bill P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 13, 2025

Dealership Rating
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Have complete confidence in the service department. 10x better than the last dealership we had before More

by louhughes2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Kelcey Jordan, Robert Johnson , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS

September 13, 2025

Dealership Rating
Employee Rating

Outstanding work ( 5 STARS ). The Mechanics got me in & out in Less then 30 minutes. More

by Chicago Blues man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS

September 12, 2025

Dealership Rating
Employee Rating

I love ford the people who are working there make you feel at home and everyone smiling at you and the coffee is amazing and you don’t wait long for service thank you More

by BJDAVE31921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Robert Johnson , MATTHEW CARTER, Jeff Dobson, Kevin Phillips

September 12, 2025

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Employee Rating

Pleasant place to do car business. Both repair and buying vehicles. Would recommend to others. More

by CRAIGSMITH50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS

September 03, 2025

Dealership Rating
Employee Rating

This dealership has been great to work with, and has taken great care of my vehicle. They communicate very well, which is great! 10/10 recommend if you own a ford vehicle! More

by mardiselectric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: QUERIDA WILLIAMS

August 28, 2025

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Service was done quickly. Everyone was very nice and accommodating. Always am pleased with southern ford. More

by steffierose10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kim Boone, Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , Jeff Dobson, Kevin Phillips

August 16, 2025

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Employee Rating

To my F-350 in for service from a parking bake warning light.. They inspected the issue and also did an inspection on a recall. They were curious fast and reinsuring. More

by larryourrealtor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, Joe Jensen, Kevin Phillips, JARED STARK, QUERIDA WILLIAMS

Aug 19, 2025

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 14, 2025

Dealership Rating
Employee Rating

The service department lied to me. Intentionally disabled back light so they could charge hundreds to “repair” what they destroyed More

by Back2pback@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS

August 07, 2025

Dealership Rating
Employee Rating

My car alignment was done quickly. The price was exactly as quoted and I appreciate that. More

by CECELIAG0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS

Aug 13, 2025

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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