Eddie Marshall | Page 6
Commercial Service Advisor
Southern Ford
12896 Jefferson Avenue
Newport News, VA 23608
202 Reviews
Write a Review202 Reviews of Eddie Marshall
July 31, 2025
I really liked how they treated me. I'm definitely going back for my next Chevrolet oil change. I'm definitely going back for my next Chevrolet oil change. More
Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS
July 25, 2025
I don’t know who Robert Johnson is. The biggest reason for my low rating is the complete lack of communication from the service department. My truck has been in 4 times for the same pro The biggest reason for my low rating is the complete lack of communication from the service department. My truck has been in 4 times for the same problem, a leaking rear differential, and as frustrating as it has been that we can’t seem to get this fixed, the more frustrating part is that no one will ever answer the phone in the service department. I’ve called so many times and never get anyone to answer the phone. I leave messages on the message service and no one ever returns my calls. The only way I can ever get through to the service department is to call the sales department and ask someone from sales to go back to the service department and put me in touch with someone. Yet, every time I walk into the service department there are at least 2 people, if not more behind the desk. I don’t understand why no one can ever answer the phone in the service department to give customers an update on average vehicle they’ve had for several days. More
Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS
July 25, 2025
Quick fast and customer service oriented. Amy problems I have if any are fixed or corrected immediately. Amy problems I have if any are fixed or corrected immediately. More
Other Employees Tagged: Alicia Chapman-Jones
July 22, 2025
Great team service! !we’ll be back thank to everyone , hope to make next purchase there !we’ll be back thank to everyone , hope to make next purchase there More
Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, QUERIDA WILLIAMS
July 03, 2025
Always been nice when I go for Service and always have a smile and get me out quickly smile and get me out quickly More
Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, JOSEPH HOBLEY, Joe Jensen, JARED STARK, QUERIDA WILLIAMS
July 02, 2025
They are completely unresponsive to customers and do not answer phone calls or text messages at all. I have visited the dealership four times for service appointments and repairs regarding a paint issue tha answer phone calls or text messages at all. I have visited the dealership four times for service appointments and repairs regarding a paint issue that has existed since I purchased the car, but they have still failed to resolve the problem. I have also sent multiple emails to different staff members asking for this issue to be fixed, but no one has ever responded. I am extremely disappointed. More
Other Employees Tagged: Jeff Dobson, JOSEPH HOBLEY
June 27, 2025
I was able to get in very quick when I needed a State inspection for my F250. They did the inspection quick and got me back to doing things I needed to do. I feel very respected every time I go there for inspection for my F250. They did the inspection quick and got me back to doing things I needed to do. I feel very respected every time I go there for my service. More
Other Employees Tagged: QUERIDA WILLIAMS
June 25, 2025
N/a 15 wononords humidity no one has ever done that before and after pictures before and after pictures More
Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , Jeff Dobson, JOSEPH HOBLEY, QUERIDA WILLIAMS
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