Eddie Marshall
Eddie Marshall at Southern Ford

Eddie Marshall | Page 6

Commercial Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
202 Reviews
4.8

202 Reviews

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202 Reviews of Eddie Marshall

July 31, 2025

Dealership Rating
Employee Rating

I really liked how they treated me. I'm definitely going back for my next Chevrolet oil change. More

by mariela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS

July 25, 2025

Dealership Rating
Employee Rating

I don’t know who Robert Johnson is. The biggest reason for my low rating is the complete lack of communication from the service department. My truck has been in 4 times for the same pro More

by Joecroswait
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS

July 25, 2025

Dealership Rating
Employee Rating

Quick fast and customer service oriented. Amy problems I have if any are fixed or corrected immediately. More

by billsfan66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones

July 22, 2025

Dealership Rating
Employee Rating

Great team service! !we’ll be back thank to everyone , hope to make next purchase there More

by Kevinhodnett65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, QUERIDA WILLIAMS

Jul 24, 2025

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

July 03, 2025

Dealership Rating
Employee Rating

Always been nice when I go for Service and always have a smile and get me out quickly More

by JERAINEY1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, JOSEPH HOBLEY, Joe Jensen, JARED STARK, QUERIDA WILLIAMS

Jul 10, 2025

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

July 02, 2025

Dealership Rating
Employee Rating

They are completely unresponsive to customers and do not answer phone calls or text messages at all. I have visited the dealership four times for service appointments and repairs regarding a paint issue tha More

by youncho76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jeff Dobson, JOSEPH HOBLEY

Jul 24, 2025

Southern Ford responded

We value and appreciate your business, Youn. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

June 29, 2025

Dealership Rating
Employee Rating

The service staff are very polite and helpful. They addressed my concerns and was successfully repaired our Transit. More

by DONAJIMTED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Dobson, QUERIDA WILLIAMS

June 27, 2025

Dealership Rating
Employee Rating

I was able to get in very quick when I needed a State inspection for my F250. They did the inspection quick and got me back to doing things I needed to do. I feel very respected every time I go there for More

by Doland.Miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: QUERIDA WILLIAMS

June 25, 2025

Dealership Rating
Employee Rating

N/a 15 wononords humidity no one has ever done that before and after pictures More

by KRAYSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , Jeff Dobson, JOSEPH HOBLEY, QUERIDA WILLIAMS

June 18, 2025

Dealership Rating
Employee Rating

The service rep was helpful and completely satisfied our needs. We are happy with this dealership. More

by Oglesby2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: QUERIDA WILLIAMS

Jun 18, 2025

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

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