Eddie Marshall
Eddie Marshall at Southern Ford

Eddie Marshall | Page 9

Commercial Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
209 Reviews
4.8

209 Reviews

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209 Reviews of Eddie Marshall

March 27, 2025

Dealership Rating
Employee Rating

Eddie over in commercial service always takes care of my Truck and does so in a polite professional manner. Never had a problem using the commercial service side at Southern Ford. More

by MICHAELWAYNEBLAND
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

March 26, 2025

Dealership Rating
Employee Rating

When I needed to have my vehicle checked due to the engine light coming on just a couple weeks after an oil change they got me in quickly and resolved the issue fast. More

by Doland.Miller
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: QUERIDA WILLIAMS

March 25, 2025

Dealership Rating
Employee Rating

Courteous and prompt service Will come back for service I hope that's 15 words More

by Samuelepope1974
Service Price Transparency
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Recommend Dealer
Yes

March 20, 2025

Dealership Rating
Employee Rating

I have been truly pleased with every aspect of my dealings with Southern Ford. I tell folks if they have worries about the car buying experience they will find a welcoming atmosphere at Sourhern More

by Scottharmonica
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler , JON CONWAY, Jeff Dobson, Robert Johnson, EDWIN WARREN, QUERIDA WILLIAMS

March 18, 2025

Dealership Rating
Employee Rating

I have visited Southern Ford two separate times for service and was happy with their personnel and the results both times. More

by Easleybw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: QUERIDA WILLIAMS

March 11, 2025

Dealership Rating
Employee Rating

Their focus on customer service is outstanding. Clear communication to ensure all the customer needs and wants were met without pushing for extra services that were not needed. Also very patient wh More

by Paul
Service Price Transparency
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Recommend Dealer
Yes
Mar 11, 2025

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

February 20, 2025

Dealership Rating
Employee Rating

I gave one star because I couldn’t make it any lower. This is the absolute worst service center I have encountered More

by mboyd307912
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Kim Boone, Alicia Chapman-Jones, Stephanie Spangler, Kelcey Jordan , JON CONWAY, Jeff Dobson, Patrick George, EDWIN WARREN, QUERIDA WILLIAMS

February 19, 2025

Dealership Rating
Employee Rating

The service advisor Eddie and technician provided top notch repair service to my 2023 F-350. Thank you to the technician who repaired my power steering return hose. There was no mess under the hood whil More

by Hillard Deborah and cedric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 12, 2025

Dealership Rating
Employee Rating

very friendly and outgoing. .met all my needs. I liked the experience and the communication More

by sahirmuhammad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler , JON CONWAY, Jeff Dobson, EDWIN WARREN, QUERIDA WILLIAMS

February 12, 2025

Dealership Rating
Employee Rating

Southern ford and Eddie Marshall always take care of my vehicle. I always get great communication and great service. More

by ed7jen
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
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