Edgar Cruz
Edgar Cruz at Downey Hyundai

Edgar Cruz

Rental Manager

Downey Hyundai

7550 Firestone Blvd
Downey, CA 90241

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4.4
98 Reviews
4.4

98 Reviews

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98 Reviews of Edgar Cruz

October 09, 2025

Dealership Rating
Employee Rating

Excellent communication with details and knowledge and smooth transactions ant Downey Hyundai. Highly recommended Downey Hyundai . More

by dolphen204
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ray Malhotra, Tony Bui

Oct 09, 2025

Downey Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Downey Hyundai. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

October 04, 2025

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Took too long, didn’t offer complimentary loaner. My car was being serviced and a recall was being completed. I had an appointment- this shouldn’t have taken four hours. In addition to making me s More

by mendozagal
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Oct 04, 2025

Downey Hyundai responded

Thank you for your review. We're sorry you didn't have the best experience , and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Feel free to contact us at (562) 231-0100 and ask for Edgar Cruz or George Nino.

October 04, 2025

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Very fast and very kindly and they speak Spanish for me is the best dealer. More

by Manuel.
Service Price Transparency
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Recommend Dealer
Yes
Oct 04, 2025

Downey Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Downey Hyundai. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

October 02, 2025

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Dear Downey Hyundai, I am very disappointed with the way I have been treated. Despite making all required payments, my car was taken, my credit score was harmed, and I lost valuable work hours. This experie More

by aidageghamyan24
Recommend Dealer
No

Other Employees Tagged: Edgar Cruz

Oct 02, 2025

Downey Hyundai responded

We're disappointed to hear that we didn’t meet your expectations. Please accept our sincerest apologies. Your feedback helps us improve, and we would be grateful for the chance to speak with you further at 562-231-0100 and ask for Angel or George Nino.

October 01, 2025

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Satisfied with the service, thank you very much for all the help. I’m going to be there for my next car More

by ALLANSANCIO
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Recommend Dealer
Yes
Oct 01, 2025

Downey Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Downey Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

September 27, 2025

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Employee Rating

The experience was good and every thing went smoothly. It really helped me a lot. More

by ERICK.SAZO
Recommend Dealer
Yes
Sep 27, 2025

Downey Hyundai responded

Thank you for the great review! We’re so glad to hear you had a positive experience. If there’s ever anything else we can do to help, just let us know!

September 25, 2025

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Everytike I go they never do a good job. The last time they replaced my side view mirrors and scratched the car. I took it back and they did not want to take responsibility for it More

by Vet323tech
Service Price Transparency
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Recommend Dealer
No
Sep 28, 2025

Downey Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

September 20, 2025

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Service outcome was awesome, there’s was some miscommunication but they resolved the problem and was satisfied with my service More

by Cindy.delatorre
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Chris Estrada

Sep 20, 2025

Downey Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

September 18, 2025

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I love Hyundai you are the best , i will ofer everyone to choose hyundai, thank you More

by VARDANANTSNAIRA7
Service Price Transparency
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Recommend Dealer
Yes
Sep 18, 2025

Downey Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Downey Hyundai. We look forward to having you as one of our valued customers for many more years to come! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

September 17, 2025

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Employee Rating

Courtesy and customer service were great. No pressure to spend on unnecessary services. Uber was requested quick More

by BESTSURGICAL
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Chris Estrada

Sep 17, 2025

Downey Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Downey Hyundai! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

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