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Edgar Cruz
Edgar Cruz at Downey Hyundai

Edgar Cruz

Rental Manager

Downey Hyundai

7550 Firestone Blvd
Downey, CA 90241

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4.4
104 Reviews
4.4

104 Reviews

Write a Review

104 Reviews of Edgar Cruz

October 24, 2025

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Employee Rating

Thank you for always taking care of my vehicle and for being excellent in your services. More

by NEYASENIDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Estrada, Angel Duran, Alainea Butler, Nancy Gonzalez, Marisol Victor , Monica

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Oct 26, 2025

Downey Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

October 20, 2025

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Employee Rating

Everyone at the service center was incredibly helpful and went above and beyond to help fix my car More

by medina5528
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Estrada, Angel Duran

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Oct 20, 2025

Downey Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

October 17, 2025

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Wonderful to do business with. Very accommodate and profesional. Appreciate the flexibility and them going out way to accommodate a busy schedule. More

by RABBI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ravi Malhotra, Ray Malhotra

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Oct 17, 2025

Downey Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Downey Hyundai, we look forward to having you as a valued customer for many years to come! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

October 14, 2025

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I really appreciate the great work environment and associates and the service was great. They found the problem and took care of it. More

by pariacaldwell000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Estrada, Angel Duran, Alainea Butler, Nancy Gonzalez, Marisol Victor

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Oct 14, 2025

Downey Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Downey Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

October 14, 2025

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Employee Rating

Jordan and Edgar are both excellent and very professional they found out what the problem was with my car. I had been to other dealers like Downey Nissan for example and they were no help at all .. thanks Jo More

by Kaymay91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan

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Oct 14, 2025

Downey Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Downey Hyundai. We look forward to having you as one of our valued customers for many more years to come! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

October 12, 2025

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Best Service good staff the car is amazing i love this car i will offer to my friends More

by ARTGALSTYAN59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Estrada, Angel Duran, Alainea Butler, Nancy Gonzalez, Marisol Victor

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Oct 12, 2025

Downey Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

October 09, 2025

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Employee Rating

Excellent communication with details and knowledge and smooth transactions ant Downey Hyundai. Highly recommended Downey Hyundai . More

by dolphen204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ray Malhotra, Tony Bui

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Oct 09, 2025

Downey Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Downey Hyundai. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

October 04, 2025

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Employee Rating

Took too long, didn’t offer complimentary loaner. My car was being serviced and a recall was being completed. I had an appointment- this shouldn’t have taken four hours. In addition to making me s More

by mendozagal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris Estrada, Angel Duran, Alainea Butler, Nancy Gonzalez, Marisol Victor

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Oct 04, 2025

Downey Hyundai responded

Thank you for your review. We're sorry you didn't have the best experience , and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Feel free to contact us at (562) 231-0100 and ask for Edgar Cruz or George Nino.

October 04, 2025

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Employee Rating

Very fast and very kindly and they speak Spanish for me is the best dealer. More

by Manuel.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Estrada, Angel Duran, Alainea Butler, Nancy Gonzalez, Marisol Victor

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Oct 04, 2025

Downey Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Downey Hyundai. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

October 02, 2025

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Employee Rating

Dear Downey Hyundai, I am very disappointed with the way I have been treated. Despite making all required payments, my car was taken, my credit score was harmed, and I lost valuable work hours. This experie More

by aidageghamyan24
Recommend Dealer
No

Other Employees Tagged: Edgar Cruz

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Oct 02, 2025

Downey Hyundai responded

We're disappointed to hear that we didn’t meet your expectations. Please accept our sincerest apologies. Your feedback helps us improve, and we would be grateful for the chance to speak with you further at 562-231-0100 and ask for Angel or George Nino.

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