Edgar Cruz

Very disappointing experience! ! Never again will I shop there! There are no kind words to express how much disappointed I am ! Never again will I shop there! There are no kind words to express how much disappointed I am More

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I told my salesman that I wanted a 2025 Hybrid Grand Highlander with running boards because my spouse needs them to get into the car. They didn’t have one on the lot, so he ordered it. He did not order Highlander with running boards because my spouse needs them to get into the car. They didn’t have one on the lot, so he ordered it. He did not order the car I wanted. He ordered a 2026 Hybrid Grand Highlander without running boards. A manager agreed to install them at no cost to me. They said they’d detail the car before I drove it home but it was not really “detailed”. The manager sends out an email to potential new customers that you can contact him if you need help with your purchase. The phone number he gives is not a working number and he’s too busy to talk to you. They said they’d give me a loaner car for the day when I dropped the car off to have the windows tinted. The service person walked me over to an Enterprise Rental Car and they gave me a tiny Jetta and said it had 1/4 tank of gas. This car’s windshield was so dirty that it was hard to see clearly. Usually a dealership gives you a similar car to the one you have. I would not recommend this dealership. I regret buying my car from them. More

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