Mike is great and your mehanics too.
thank you for your wonderful diligent awesome team
thank you for your wonderful diligent awesome team
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by ANNHOUGHAM
Verified Customer
Verified Customer
Service Price Transparency
Nov 30, 2023 -
BMW of Monterey responded
Ann, Thank you for the kind words for our service department! We look forward to sharing your compliments with Mike and our team, and don't hesitate to let us know if we can be of further assistance.
Sincerely
Rick Lollar
Service Manager
BMW genius was very helpful.
I wish I could get out of my lease of a 745e, 14 months left. I hate the car. It has been a lemon with many electronic. problems. Just bought my wife
I wish I could get out of my lease of a 745e, 14 months left. I hate the car. It has been a lemon with many electronic. problems. Just bought my wife an Audi. This is my 7th BMW in a row. Next car will be another brand.
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by JFETHERSTON
Verified Customer
Verified Customer
Service Price Transparency
Nov 30, 2023 -
BMW of Monterey responded
Thank you for taking the time to share your feedback. We sincerely appreciate your business, and please don't hesitate to reach out if we can be of any further assistance.
Sincerely
Rick Lollar
Service Manager
Awesome staff helpful grate place to service my bmw grate
service attention to detail love bmw of Monterey
service attention to detail love bmw of Monterey
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by MASTERBMWTECH
Verified Customer
Verified Customer
Nov 26, 2023 -
BMW of Monterey responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing BMW of Monterey.
Sincerely,
Andrew Jennings
General Sales Manager
Everyone was very attentive, courteous , knowledgeable
and will to go above and beyond to make the purchase and service of my BMW.
I will not hesitate to call on any person who made my purchase a smoot
and will to go above and beyond to make the purchase and service of my BMW.
I will not hesitate to call on any person who made my purchase a smooth transaction.. thank you Mike Crnkovich, Alissa Dalit, Xavier, John Polle..
And everyone else who assisted me throughout my purchase!
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by REVELATION_SONG
Verified Customer
Verified Customer
Service Price Transparency
Nov 19, 2023 -
BMW of Monterey responded
Thanks for your feedback on your recent visit to our dealership. I'm glad to hear that our staff was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!
Sincerely
Rick Lollar
Service Manager
Salesperson ,’Chris Alameda is an outstanding salesman.
He is knowledgeable about BMW and inspires prospective byers !
He is knowledgeable about BMW and inspires prospective byers !
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by DIANEDELLAMAGGIORE
Verified Customer
Verified Customer
Service Price Transparency
Nov 16, 2023 -
BMW of Monterey responded
Thank you, Diane, for taking the time to leave us a review. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing BMW of Monterey; we look forward to having you as a valued customer for many years to come.
Sincerely
Rick Lollar
Service Manager
Fast, knowledgeable , efficient work done on my vehicle
that day, 2014 Mercedes with lifetime oil changes
that day, 2014 Mercedes with lifetime oil changes
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by ap93901
Verified Customer
Verified Customer
Service Price Transparency
Nov 13, 2023 -
BMW of Monterey responded
Thank you for choosing BMW of Monterey. Your feedback and rating mean a lot to us. We're glad Edgar, Everardo were able to help, and we hope to see you again!
Sincerely
Rick Lollar
Service Manager
Great quality and attitude!
Competent, pay attention to details, satisfy customers every concern! Highly recommend.
Bill Treadway
Competent, pay attention to details, satisfy customers every concern! Highly recommend.
Bill Treadway
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by btreadway807
Verified Customer
Verified Customer
Service Price Transparency
Nov 12, 2023 -
BMW of Monterey responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing BMW of Monterey, we look forward to having you as one of our valued customers for many more years to come!
Sincerely
Rick Lollar
Service Manager
This dealership is really taking care of the customers,
friendly, helpful, accommodating, great loaner cars, updates during the work done, videos and SMS info. Items fixed or replaced during the included w
friendly, helpful, accommodating, great loaner cars, updates during the work done, videos and SMS info. Items fixed or replaced during the included warranty and maintenance program, clean car returned and on time. Highly recommeneded
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by CaliDani
Verified Customer
Verified Customer
Service Price Transparency
Nov 12, 2023 -
BMW of Monterey responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing BMW of Monterey, we look forward to having you as a valued customer for many years to come!
Sincerely
Rick Lollar
Service Manager
Everyone there is very kind and helpful !
My leaner car as ready for me when I arrived
My leaner car as ready for me when I arrived
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by deniseburtis
Verified Customer
Verified Customer
Service Price Transparency
Oct 15, 2023 -
BMW of Monterey responded
Thanks for sharing your thoughts about your experience with BMW of Monterey. We appreciate your business, Denise, and hope to see you again soon!
Sincerely
Rick Lollar
Service Manager
Oct 16, 2023 -
deniseburtis responded
Thanks Rick
I’ll be fooo g all my services with BMW OF MONTEREY !!! I live in Santa Cruz but I don’t mind the drive for quality work being done!!
Always helpful, are knowledgeable.
My service advisor, Mike Kyle, able to find the solutions to most of my problems.
My service advisor, Mike Kyle, able to find the solutions to most of my problems.
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by ROGERNO
Verified Customer
Verified Customer
Oct 13, 2023 -
BMW of Monterey responded
Thank you for your business and this review. We're happy to hear that Mike and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Sincerely
Rick Lollar
Service Manager