Edson Trujillo | Page 15

INFINITI of South Bay responded

Sperri, Thank you for your 4-star review. We sincerely apologize that the work took longer than you expected, but we are truly delighted that the quality of the service and the excellent customer service provided by Mr. Trujillo created a positive overall experience for you. We appreciate you taking the time to share this feedback and thank you for your business. We look forward to serving you efficiently on your next visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

We truly appreciate you taking the time to share your positive experience! We are delighted that we could provide same-day excellent assistance and that the advice from your Service Advisor was helpful and valuable. Your satisfaction is our top priority. Thank you for choosing INFINITI of South Bay for your service needs, and thanks for the 5-Star review! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for taking the time to share your 5-star experience! We are delighted to hear that Edson provided you with excellent service. We pride ourselves on having knowledgeable and helpful team members who are always willing to answer all questions and concerns, and your feedback confirms that Edson is achieving that standard. We truly appreciate your kind words and look forward to welcoming you back to INFINITI of South Bay for your next service visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

We are genuinely sorry to read about your frustration regarding the trade-in value of your vehicle. We never want a customer to leave our dealership feeling insulted, and we appreciate you sharing your candid feedback. To ensure our offers are fair and competitive, we utilize advanced, independent appraisal tools that continuously analyze local and national market data for similar vehicles. The $1,600 figure is the maximum valuation currently supported by this objective data, reflecting the vehicle's current market worth. Given your recent and significant investment in repairs, this may signal that it is indeed the right time to move into a newer, more reliable vehicle. We would be happy to discuss our current end-of-year offers and inventory availability. Trading in your vehicle now could allow you to take advantage of these incentives, which could offer you a much better overall value and a significant reduction in future repair concerns. Please contact Anita, our Sales Manager, directly at your earliest convenience so we can personally work with you to find a perfect new vehicle solution. We value your business and hope to earn your five-star satisfaction in the future. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for taking the time to share your 5-star feedback! We are deeply grateful for your loyalty and for highlighting the consistently excellent service you receive. It is fantastic to hear that Jaime and Edson are proactively managing the care and maintenance of your Q50. Their commitment to providing clear advice and anticipating your needs is exactly what we strive for, and we are proud to have them on our team. We are also delighted that you appreciate the complimentary detailing; making sure you drive away in a clean car is a standard we uphold, and it is rewarding to know these efforts are noticed. We value your business and look forward to continuing to provide you with reliable and exceptional service for years to come! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Will, Thank you so much for this truly glowing 5-star review! To be called the 'hallmark of client satisfaction, service, and expertise' is the highest compliment we could ever receive, and it serves as a powerful validation of the commitment our entire team makes every single day. We are especially honored by your dedication to INFINITI of South Bay for over seven years. Your loyalty means the world to us, and it is customers like you who inspire us to continue delivering the absolute best in customer care and service satisfaction. Thank you again for taking the time to share your wonderful experience. We look forward to serving you for many years to come! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Kylah, Thanks for the great feedback! We've been looking for you, but can't seem to find your name in our system—it might be under a different name or spelling. We apologize if we missed our usual process of confirming your email and phone number when you checked in. To fix this for your next visit, please let your Service Advisor know the details you included in your review. We want to make sure we remove any old contact info and capture your current information so everything is accurate! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for taking the time to leave us this Five-Star review Isabel! We are delighted to hear that you are very satisfied with your service visit and truly appreciate your recognition of Edson. We agree that he is a valuable and highly knowledgeable member of our team, and we will be sure to share your kind words with him. Thank you for your business and continued loyalty to our dealership. We look forward to seeing you again soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you very much for your feedback and for awarding us a 4-star review. We are delighted to know that you trust us for what matters most—ensuring your car’s major issues are diagnosed and repaired correctly. We agree that for complex repairs, the expertise of our factory-certified technicians and specialized diagnostic tools is indispensable. We want to assure you that every service we provide, regardless of size, is an investment in your vehicle’s long-term reliability and resale value. Here is why utilizing our service center for all maintenance provides superior value: Preventative Expertise: The same master technicians who solve those major issues are the best ones to perform your routine oil change or fluid flush. They know exactly what to look for and can catch minor issues before they escalate into the costly, major repairs you rely on us to fix. Routine maintenance is proactive protection. Genuine INFINITI Parts: Our pricing reflects the use of Genuine INFINITI Parts, which are engineered specifically for your vehicle, ensuring optimal performance and maintaining your warranty protection. Value Programs: We frequently offer service specials and coupons for routine maintenance items, and we are committed to being competitive. We invite you to speak with your Service Advisor to explore these offers and compare pricing for your next visit. We are focused on delivering not just a repair, but complete peace of mind. We appreciate your business and hope to demonstrate the value of our comprehensive service on your next routine maintenance visit. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for taking the time to leave this great review! We’re thrilled to hear that Edson made your visit smooth and efficient, from check-in to setting expectations and getting your vehicle back to you quickly. A “10 out of 10” experience is exactly what we strive for, and we’re so glad we delivered that for you and your wife. We truly appreciate your recommendation and look forward to welcoming you and your family back to INFINITI of South Bay! Carlos Robles Service Manager INFINITI of South Bay