Edson Trujillo | Page 14

INFINITI of South Bay responded

Hi Carl! Thank you so much for sharing this! We’re thrilled that Edson took great care of you and your 2007 M35. Keeping an 18-year-old car running smoothly is a team effort, and we’re grateful for the trust you place in our service department. We look forward to keeping your M35 on the road for many more miles! Thanks for stopping by! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for taking the time to share your experience! We are thrilled to hear that you received great service and that our team made you feel like family. Providing warm, friendly customer care is always our top priority, and we know that your time is valuable, so making sure we get you in and out quickly is just as important. It truly means the world to us when we hear that our efforts make a positive impact. We look forward to welcoming you back to INFINITI of South Bay for your next service appointment! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Dear Yayoana, Thank you so much for the fantastic 5-STAR rating and for sharing your service experience! We are delighted to hear that getting your car serviced was both quick and easy. Our priority is always to provide exceptional service efficiently, ensuring minimal disruption to your day. We're also glad you enjoyed our waiting area! We will make sure your service advisor, Edson, receives your kind feedback. He exemplifies the quick and easy, high-quality service we strive to deliver. We look forward to welcoming you back to INFINITI of South Bay soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

DLJames, Thank you for your fantastic review! We're thrilled to hear you had a great experience with our very clean and fast service center. It's wonderful that Edson provided awesome service and took the time to listen to all your concerns. We pride ourselves on attention to detail and efficiency. We appreciate your business and look forward to your next visit to INFINITI of South Bay! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hey Reginald, Thank you for sharing your experience and providing such a wonderful review! We are so pleased to hear that "Eddy" (Edson) is consistently dedicated, knowledgeable, and polite during your visits. It's truly rewarding to know that his fast, helpful service makes such a positive difference for you every time. We will make sure Edson knows how much his hard work is appreciated! We look forward to seeing you again at INFINITI of South Bay. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for your fantastic 5-star review! We are honored to have worked with you and know your service has been handled by Edson Trujillo for over five years. It’s truly rewarding to hear that the service is consistently impeccable and that we address all your concerns without issue. Building these long-term, trusting relationships is what we strive for every day. We deeply appreciate your loyalty and look forward to continuing to provide you with seamless service here at INFINITI of South Bay! Carlos Robles. Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for providing us with your valuable feedback regarding your recent service visit. We are very pleased to hear that the work performed was efficient and thorough. That is always our top priority. However, we sincerely apologize that the initial estimate process with Edson was not clearly aligned, causing you to feel uneasy or "shortchanged" during the experience. We understand that transparency in pricing is crucial, and we regret that the communication around the estimate did not meet our high standards, even though the final outcome was favorable. Please know that we take this kind of feedback very seriously. We will be speaking with our Service Advisor team to better understand this specific situation and reinforce the need for precise and upfront communication regarding all cost projections. We appreciate you giving us the chance to earn your business and are thrilled that the quality of the work met your expectations. We look forward to ensuring your next visit is seamless and fully transparent from start to finish. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Cheryl, thank you so much for your truly wonderful review! We are absolutely thrilled to hear that you are consistently pleased with the service you receive on your car. It’s especially gratifying to hear you describe our customer service as phenomenal and that our team takes the time to thoroughly explain everything about your car. Ensuring clarity and providing great service are our top priorities, and your feedback confirms we’re hitting the mark every time you visit. Your kind words are a massive source of encouragement for our entire Service Department. We appreciate you choosing INFINITI of South Bay for your car care needs, and we promise to continue delivering this exceptional level of quality every time. Thank you, from all of us, for your loyalty and amazing support! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

An Epic Reply to the Legendary TDHC! 😆 TDHC, this is, without a doubt, one of the most creative and entertaining reviews we have ever received! Thank you so much for taking the time to share your INFINITI of South Bay experience with such incredible flair, humor, and appreciation. 😆 Your narrative, from the unfortunate 'gremlin' interruption to the dramatic 'dun dun dun' reveal at Payment Time, is truly exceptional. We are absolutely honored that our rapid, coordinated response—from the immediate rescue unit dispatched by the specialized Edson to the Service Advisors who executed their work like a high-speed, precision NASCAR/Formula 1 'Pit Crew'—met your highest expectations. 😆 We’ll pass along your fantastic praise to Jaime, your award-winning 5-Star Concierge, and send a massive shout-out to Kaila for making Payment Time such a delightful, zero-dollar moment. A special thank you to Anita as well; your eloquent and humorous endorsement of the supplemental coverage provides the absolute best testimonial for priceless peace of mind. 😆 We're glad those pesky gremlins were "humanely sorted," and that you were able to recharge at our Starbucks Lounge! You are absolutely right—those donuts are mandatory, and your advice to future customers is spot on. 😆 Thank you again for your loyalty since 2021 and for making us smile with this wonderfully positive and hilarious review. We look forward to seeing you soon! Kelvin Bratcher Owner and Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Joseph, Thank you for sharing your feedback. We are extremely pleased that our team here at INFINITI of South Bay was able to successfully complete the work you needed! It is very rewarding to know we could step in and provide a successful solution after your difficulties elsewhere. We sincerely appreciate you giving us the opportunity to earn your business and demonstrate our commitment to quality service. We look forward to welcoming you back for any future needs. Carlos Robles Service Manager INFINITI of South Bay