Every visit to Infiniti of South Bay, Since 2021, has
been met with exemplary sales/service.
And when entering the lot, I nearly always see Mike Molles, much like a dedicated soldier, on the 'Front-l
been met with exemplary sales/service.
And when entering the lot, I nearly always see Mike Molles, much like a dedicated soldier, on the 'Front-line' like out front, if you will.
What mostly caught my notice was the customers' enthusiastic smiles throughout the those interactions, and later seeing them drive off relishing their latest acquisition.
When asked, Mike replied, with unswerving assertion: "We fight for your mobile freedom, brother - and your right to an acquisition that meets your budget and personal preference!" Give that man a medal, something like 'The Platinum Key Fob.' I salute you, Mike, and the entire regiment.
Led by 'General Kelvin' (might I say) INFINITI of South Bay is quite the team. Why, one may ask? I guess because I simply follow protocols and I'm always well looked after.
More
by tdhc
Service Price Transparency
Apr 26, 2025 -
INFINITI of South Bay responded
Thank you so much for the incredible review! It’s truly humbling to be referred to as "General Kelvin," but I have to say, the real credit goes to Mike Molles and our entire team. We pride ourselves on delivering top-notch service, and it’s always a pleasure to see the smiles on our customers' faces as they drive off happy with their new vehicles. Mike’s passion for “fighting for your mobile freedom” is unmatched, and I’m proud to have him on the "front lines" with me. That's a good idea about the Platinum Key Fob! Thanks again for your loyalty and for being a valued part of the Infiniti of South Bay family, we can’t wait to serve you again!
Thanks again,
Kelvin Bratcher
Owner & Executive Manager
INFINITI of South Bay
May 03, 2025 -
tdhc responded
Sir, I thank both you, and your entire regiment, for all your services rendered.
Until my next scheduled visit.
Cheers all
Ever since meeting Edson, I have felt confident in taking
my vehicle to Infiniti of South Bay, although I own a Nissan. I lost faith in Cerritos Nissan and Nissan of Torrance. We also own an Infiniti G37 whi
my vehicle to Infiniti of South Bay, although I own a Nissan. I lost faith in Cerritos Nissan and Nissan of Torrance. We also own an Infiniti G37 which is serviced and maintained at Infiniti of South Bay, and Edson is the reason why we do. I have been purchasing and leasing vehicles since 1997 and Edson is by far the BEST service advisor I have ever dealt with. Not even with BMW do I get the hospitality, attention, welcoming and care that I do with Edson… THANK YOU EDSON and thank you Infiniti of South Bay. I would also like to send a special thanks to the techs behind the scenes that take care of our vehicles. Much appreciation to you all.
More
by DSTBSI17
Verified Customer
Verified Customer
Service Price Transparency
Apr 26, 2025 -
INFINITI of South Bay responded
Thank you so much for taking the time to share your experience! We are truly honored by your kind words and loyalty. Hearing that Edson has earned your trust and confidence, even over other dealerships and brands, means a lot to us. We’re happy to have Edson on our team, and we’ll be sure to share your thoughtful feedback with him and the technicians who work so hard behind the scenes to keep your vehicles in top shape. THANK YOU, we love getting to work with customers like you! We look forward to continuing to provide you with exceptional service for many years to come!
See you again soon!
Carlos Robles
Service Manager
INFINITI of South Bay
Very good customer service very understandable very
polite and nice good to explain situations and friendly
polite and nice good to explain situations and friendly
More
by bigboy6674
Verified Customer
Verified Customer
Service Price Transparency
Apr 26, 2025 -
INFINITI of South Bay responded
Thank you for this FIVE-STAR review! We're thrilled you had such a positive experience with our team. We always aim to be friendly, clear, and helpful. Thanks for recognizing our hard work! We appreciate your kind words and look forward to serving you again!
Carlos Robles
Service Manager
INFINITI of South Bay
Great customer service and fast service, I would
recommend them to take of your car.
recommend them to take of your car.
More
by CLAUMEX79
Verified Customer
Verified Customer
Service Price Transparency
Apr 26, 2025 -
INFINITI of South Bay responded
Thank you so much for this AWESOME review! We’re happy to hear you had a great experience with our team. They always work hard to make sure our customers have a five-star experience. Your recommendation means a lot to us. Be sure to tell your friends and family, we’d love to take care of them too! Thanks again for trusting us with your vehicle, and we look forward to seeing you again soon!
Thanks again!
Carlos Robles
Service Manager
INFINITI of South Bay
His a nice guy very helpful hopefully he can help me
again went is my time for my car to check
again went is my time for my car to check
More
by LUZON.JOSEPHINE19
Verified Customer
Verified Customer
Service Price Transparency
Apr 26, 2025 -
INFINITI of South Bay responded
Thank you for this five-star review! We're so glad to hear you had a helpful experience, our team works hard to ensure that our customers always leave happy. We'll be here and ready to assist you again when it's time for your next service! Looking forward to seeing you again at INFINITI of South Bay!
Carlos Robles
Service Manager
INFINITI of South Bay
Every time I have my car serviced the level of
professionalism that is shown is second to none. They are always thorough. I would definitely recommend getting serviced by them
professionalism that is shown is second to none. They are always thorough. I would definitely recommend getting serviced by them
More
by SKYEHIYE31
Verified Customer
Verified Customer
Service Price Transparency
Apr 26, 2025 -
INFINITI of South Bay responded
Thank you for taking the time to leave this great review! We're proud to hear that our team consistently delivers the thorough and professional service you deserve. Our customers are our #1 priority, we strive to make sure our customers always leave happy and satisfied. We truly appreciate your trust and look forward to continuing to take great care of you and your vehicle! Don't forget to check back on our website for service deals for your next visit!
Thank you,
Carlos Robles
Service Manager
INFINITI of South Bay
Jamie and the WHOLE Southbay team, and management are
fantastic. Hands down.
I have been a client of Southbay exclusively for over 5yrs. now at least, and have come to feel at home and taken care of! Al
fantastic. Hands down.
I have been a client of Southbay exclusively for over 5yrs. now at least, and have come to feel at home and taken care of! All from their hospitality, and professionalism.
From the waiting lobby to facility, Southbay is the spot.
More
by Captain
Verified Customer
Verified Customer
Service Price Transparency
Apr 26, 2025 -
INFINITI of South Bay responded
Thank you so much for your wonderful review! We truly appreciate your loyalty and trust over the past five years. Jamie and the entire Southbay team are honored to have you as part of our Southbay family. We're thrilled you feel at home with us, your comfort and satisfaction mean everything. We look forward to continuing to provide you with the best service and care for many more years to come!
Thanks again!
Kelvin Bratcher
Owner & Executive Manager
INFINITI of South Bay
Great service.
Good attention to detail and look. Strives to ensure customer satisfaction. Great all around experience.
Good attention to detail and look. Strives to ensure customer satisfaction. Great all around experience.
More
by WILLIAMHARRIS1
Verified Customer
Verified Customer
Service Price Transparency
Apr 11, 2025 -
INFINITI of South Bay responded
Thank you so much for taking the time to leave this excellent review about your experience! Providing great service and attention to detail is something we take great pride in, and we're so glad that it showed. Your satisfaction is our top priority, and we truly appreciate your kind words. We look forward to serving you again in the future!
Have a great weekend!
Carlos Robles
Service Manager
INFINITI of South Bay
Everyone there makes you feel like family.
Service is always on time and make you feel welcome. You have a very nice team.
Service is always on time and make you feel welcome. You have a very nice team.
More
by ttnnttee01
Verified Customer
Verified Customer
Other Employees Tagged:
Edson Trujillo
Apr 11, 2025 -
INFINITI of South Bay responded
Thank you so much for this fantastic review! It truly means the world to us that you feel like family when you’re here, that’s exactly the experience we strive to create. We’re glad our team made you feel welcome and that your service was right on time. Don't forget to check back on our website for any service deals and specials for your next visit! We look forward to seeing you again soon!
Have a great weekend!
Carlos Robles
Service Manager
INFINITI of South Bay
I brought my Q50 in for service.
I met a young man named Andre who knew my car and was Ver Professional.. My experience was very pleasant and I will bring my Q50 there again...
I met a young man named Andre who knew my car and was Ver Professional.. My experience was very pleasant and I will bring my Q50 there again...
More
by LOVEWILLIAMS1959
Verified Customer
Verified Customer
Service Price Transparency
Apr 11, 2025 -
INFINITI of South Bay responded
Thank you for bringing your Q50 in and for sharing such kind feedback! We’re so glad to hear that Andre took great care of you. He truly is a valued member of our team and is always going the extra mile. It's wonderful to know your experience was pleasant, and we look forward to welcoming you back for your next visit! See you soon!
Carlos Robles
Service Manager
INFINITI of South Bay
Dealer Reviews
Cars for Sale
Dealer Log In
