Eduardo Diaz

AUDI 2025 Review (Yelp & Google): AUDI SILVER SPRINGS IS 10/10 out of the starting gate! The whole crew was so personable and helpful the moment I entered the dealership and made the experience of purcha IS 10/10 out of the starting gate! The whole crew was so personable and helpful the moment I entered the dealership and made the experience of purchasing a car enjoyable (lol usually so stressful!) So, THANK YOU, Sergio, Felicia, Tim, Eduardo & Mike Mazak for making us feel welcomed to your Audi work family! [P.S. We are not new to owning great cars – LR, BMW, RIVIAN, AUDI, VW – all new auto purchases we own ‘til they drop; we know that all dealerships are not created equal.] I purchased-drove home after sunset and didn’t see some dings on the door. Dealership went above and beyond to bring it back to its “like new” beauty!
We look forward to receiving top customer service for the life of our 2024 AUDI! 5-Star Receptionist: Felicia -Created a positive, warm and welcoming atmosphere. Greeting me like it was her home, proud to walk out with me to point out the Audi lot layout. She understood that I didn’t want to be “hounded” down by an aggressive salesperson. Felicia’s warm positive energy was key to me staying to browse while she found me the perfect salesman. 5-Star Sales: Sergio Rivera –Sergio’s patient sales approach was to take time to hear my feedback of likes/dislikes while test-driving 4 cars (new and used); shared details about each model…I never felt rushed. He truly allowed me to take my time to make the best auto investment. Great listener - got me into the perfect car for me! I say that because at one point during test drive #3, I was changing my mind about which auto I was leaning towards. Sergio quickly reminded me about a key feature I found uncomfortable (headrest positioning in 2025 vs. 2024 model due to my chronic neck injury). 
Sergio felt like a fast-friend through the sales experience! 5-Star Finance: Tim Nguyen’s relaxed, friendly approach to the “paperwork” totally put us at ease. This process could be very stuffy and stressful… Tim made the purchase experience as good as it gets. 5-Star Dealership Manager: Mike Mazak has managed to create a positive culture, welcoming dealership, from my experience just walking in to “window shop” - on to - sales and service. Mike took the time to greet me to welcome me then to congratulate me on my purchase. 5-Star Service Dept: Michael DePasquale was very quick to take my call and patiently assist with a concern I had as a new SQ5 owner still acclimating to the vehicle. 5-Star Sales/Tech Support post sell: Eduardo was Sergio’s tag team to assist on my drop-in visit to go over all the Audi SQ5 dashboard features. Eduardo was so patient and happy to share all he knew toggling between the different screens and settings. There was a true trust and teaming between Sergio and Eduardo that shined through! More

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Without a doubt, I would give Tom Schweiss 5 stars! I have worked with Tom on the purchase of Audis previously. He is always personable, professional, and most importantly, patient! You can take the ti I have worked with Tom on the purchase of Audis previously. He is always personable, professional, and most importantly, patient! You can take the time you need to make decision without any overt or subtle pressure. And, he has always worked with us to get the car that meets our needs at a cost that fits our means. You can be confident that Tom will not steer you wrong. More

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I recently had a fantastic experience with Audi of Silver Spring. I was lucky enough to work with Zee who was awesome during the whole process! He was able to double check any concerns I had with the vehicle Spring. I was lucky enough to work with Zee who was awesome during the whole process! He was able to double check any concerns I had with the vehicle and made sure to show me I wouldn't need to worry and that all the features on the vehicle were working perfectly. This process was fantastic from Zee and really made me comfortable with my purchase. He's earned a customer for life for his fantastic service. Thank you! More

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Eduardo went out of his way to ensure that our process was smooth and to our satisfaction. We highly recommend Eduardo at Audi Silver Spring. was smooth and to our satisfaction. We highly recommend Eduardo at Audi Silver Spring. More

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