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Edwin Chan
Edwin Chan at Tom Clark Auto Park

Edwin Chan | Page 7

Assistant Service Manager

Tom Clark Auto Park

3906 I-35E South
Denton, TX 76210

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4.8
374 Reviews
4.8

374 Reviews

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374 Reviews of Edwin Chan

September 12, 2025

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Employee Rating

The new sales department for GM vehicles and the finance department at the GM department as well as the Cadillac department for incredibly helpful, open personable and attentive. However, my experience in t More

by kevin@mckinney-agency.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scotty Rice, Michel Woods, Samantha Oliphant, Mike Belew, Don Litoff , Jeff Horn

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Sep 14, 2025

Tom Clark Auto Park responded

Thank you for sharing your feedback with us, Kevin. We appreciate your positive remarks about our sales and finance departments, and will make sure to pass along your praise to Mike for his prompt assistance. However, we also understand your frustration regarding your experience in the service department and want to assure you that we take your concerns seriously. Please feel free to reach out to us directly, as we strive to improve and ensure that all our departments meet the high standards we set at James Wood Chevrolet Denton. Thank you once again for your insights! Sincerely, James Wood AutoPark Management | 940-591-9663

September 12, 2025

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Employee Rating

Need to improve oil change wait time, it does not take 105 minutes considering I scheduled an appt AND arrived early More

by ERIC.ZAPATA23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 13, 2025

Tom Clark Auto Park responded

Thank you for your feedback, Eric. We appreciate you bringing this concern to our attention. Our team understands your frustration regarding the oil change wait time, especially since you scheduled an appointment and arrived early. Your experience is important to us, and we aim to provide efficient service at James Wood Chevrolet Denton. Please feel free to contact us directly so we can address your concerns further. We value your input and are committed to improving our services. Sincerely, James Wood AutoPark Management | 940-591-9663

Sep 14, 2025

Tom Clark Auto Park responded

Thank you for your feedback, Eric. We appreciate you bringing this concern to our attention. Our team understands your frustration regarding the oil change wait time, especially since you scheduled an appointment and arrived early. Your experience is important to us, and we aim to provide efficient service at James Wood Chevrolet Denton. Please feel free to contact us directly so we can address your concerns further. We value your input and are committed to improving our services. Sincerely, James Wood AutoPark Management | 940-591-9663

September 11, 2025

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Went in for an oil change and tire rotation. Edwin was ready with the tag and car information as soon as I pulled up. He said it would be ready in 1.5 hours. Ran a couple of errands within that More

by robert.trujillo85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 12, 2025

Tom Clark Auto Park responded

Thank you, Robert, for taking the time to share your positive experience at James Wood Chevrolet Denton! We're thrilled to hear that Edwin provided you with quick and efficient service during your oil change and tire rotation. It's great to know that your vehicle is running well and that our inspection report was helpful. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, James Wood AutoPark Management | 940-591-9663

September 07, 2025

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Real good service Edwin the Best i’m real happy with this dealership because the service is the best. More

by MIRANDA1090
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 08, 2025

Tom Clark Auto Park responded

Thank you, Miranda! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us at James Wood Chevrolet Denton. Edwin is indeed fantastic! We look forward to serving you again in the future. Safe travels! Sincerely, James Wood AutoPark Management | 940-591-9663

September 04, 2025

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Employee Rating

We were fit in promptly after calling with vehicle issue. Everything was resolved quickly and we had my car back within 24 hours. More

by emilywhobbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 08, 2025

Tom Clark Auto Park responded

Emily, thank you for your kind review! We're thrilled to hear that we could promptly assist you with your vehicle issue and resolve everything quickly. At James Wood Chevrolet Denton, we strive to provide fast and efficient service. We appreciate your support and look forward to seeing you again! Sincerely, James Wood AutoPark Management | 940-591-9663

September 01, 2025

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Employee Rating

Edwin, service advisor was professional and friendly. He greeted me and asked if I had an spoointment More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jarrett Abel

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Sep 02, 2025

Tom Clark Auto Park responded

Thank you for your positive feedback, Joe! We’re glad to hear that Edwin provided you with professional and friendly service at James Wood Chevrolet Denton. We appreciate you taking the time to share your experience. We look forward to seeing you again soon! Sincerely, James Wood AutoPark Management | 940-591-9663

August 26, 2025

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Employee Rating

He is very professional and knowledgeable. Very polite and gets my truck needs handled always. More

by Laura Stanfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 27, 2025

Tom Clark Auto Park responded

Thank you, Laura! We appreciate your kind words about our professionalism and knowledge here at James Wood Chevrolet Denton. We're glad to hear that your truck needs are consistently met. Looking forward to serving you again in the future! Sincerely, James Wood AutoPark Management | 940-591-9663

August 16, 2025

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Employee Rating

Great customer service from Edwin Chen. Very personal. I always ask for him to be my service adviser. He’s one of the main reasons I use James Wood Service. More

by WARRENGDYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 17, 2025

Tom Clark Auto Park responded

Thank you for your kind words, Warren! We're thrilled to hear about the great customer service you received from Edwin Chen. He's indeed a valuable member of our team at James Wood Chevrolet Denton, and we're glad he could make your experience personal and memorable. We appreciate your loyalty and look forward to seeing you again for your next service visit! Sincerely, James Wood AutoPark Management | 940-591-9663

August 15, 2025

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Employee Rating

As usual I received great service. Work was done per request and in great time. More

by BMANFREDI55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 15, 2025

Tom Clark Auto Park responded

Thank you so much for your kind words! We're delighted to hear that you had a great experience at James Wood Chevrolet Denton. Our team works hard to ensure a smooth process, and your recommendation means a lot to us. We look forward to serving you again in the future! Sincerely, James Wood AutoPark Management | 940-591-9663

August 15, 2025

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Employee Rating

Edwin helped with my vehicle and I am very happy the the issue was resolved the first time. I will definitely take my vehicles to James Wood Service. More

by JOEVEZ2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 15, 2025

Tom Clark Auto Park responded

Thank you for sharing your experience, Joe! We're pleased to hear that your vehicle issue was resolved promptly and that you are happy with our service. We appreciate your trust in James Wood Chevrolet Denton and look forward to assisting you with your vehicles in the future! Sincerely, James Wood AutoPark Management | 940-591-9663

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