Sales and Service at Tom Clark is always top notch.
Always greeted with a smile. Always kept me informed. My concerns lie with the quality of the GM product. I currently own a 2026 GMC Acadia Denali Ul
Always greeted with a smile. Always kept me informed. My concerns lie with the quality of the GM product. I currently own a 2026 GMC Acadia Denali Ultimate AWD. Have 2000 miles on the vehicle. So far they have completely replaced the engine and one broken brake pad monitor sensor. Also just received the notice that my vehicle is in the category that has a condition where coolant leaks from the radiator hose quick connect at the radiator inlet. The notice states Not to bring the vehicle in unless you believe your vehicle has the condition described in the notice. GM is providing owners that exhibit the leak condition. within 5 years or 60K miles they will fix it for free. When I purchased my car I bought a loaded Extended Warranty that extended the factory warranty to 10 years/120000 miles. I would assume my warranty would automatically cover the problem they notified me about but technically I already paid for the service.
Every day seems like an adventure owning a vehicle that demands that kind of attention. We are still concerned but taking it a day at a time.
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by BGEORGEN160
Verified Customer
Verified Customer
Service Price Transparency
Jul 30, 2026 -
Tom Clark Auto Park responded
Thank you for sharing your experience. We understand your concerns regarding your GMC Acadia Denali Ultimate AWD and the questions surrounding recent repairs, warranty coverage, and the manufacturer notice you received. We also appreciate your positive feedback about the sales and service teams at Tom Clark Auto Park and the care shown during your visits.
Please contact us directly so we can learn more about your concerns and discuss your vehicle experience further. We remain focused on providing knowledgeable support and assisting our customers throughout their vehicle ownership journey.
Sincerely,
Tom Clark AutoPark Management | 940-591-9663
Each service visit I have had so far, since the new
ownership, has been great. I appreciate the service advisor assigned to me, Edwin Chan. He took the time to answer all my questions, regarding my ser
ownership, has been great. I appreciate the service advisor assigned to me, Edwin Chan. He took the time to answer all my questions, regarding my service and explained to me; in terms I could understand. He has great customer service skills, which, in my opinion, is very important for a business to have.
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by amcfanclub
Verified Customer
Verified Customer
Service Price Transparency
Jul 30, 2026 -
Tom Clark Auto Park responded
Thank you for taking the time to leave your review! We appreciate your recognition of Edwin and his commitment to making each service visit informative and comfortable. Providing clear explanations and attentive support is an important part of the experience we aim to deliver at Tom Clark Auto Park. We’re grateful for your feedback and continued business!
Sincerely,
Tom Clark AutoPark Management | 940-591-9663
Edwin Chan is an excellent service writer with great
customer focus attention. Just a great writer, I use him every time
customer focus attention. Just a great writer, I use him every time
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by Nlburgess
Verified Customer
Verified Customer
Service Price Transparency
Jul 30, 2026 -
Tom Clark Auto Park responded
Thank you for your wonderful review! We're thrilled to hear that you have had such a positive experience with Edwin at Tom Clark Auto Park. His commitment to excellent customer service truly makes a difference. We appreciate your loyalty and look forward to seeing you again next time!
Sincerely,
Tom Clark AutoPark Management | 940-591-9663
Edwin was my service advisor and was excellent!
Strongly recommend. I will definitely be back.
Strongly recommend. I will definitely be back.
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by MARK_WEST
Verified Customer
Verified Customer
Service Price Transparency
Jul 30, 2026 -
Tom Clark Auto Park responded
Thank you for your kind words, Mark! We're glad to hear that you had an excellent experience with Edwin as your service advisor. Your recommendation means a lot to us. We look forward to welcoming you back to Tom Clark Auto Park in the future!
Sincerely,
Tom Clark AutoPark Management | 940-591-9663
The service has always been spectacular with Edwin and
the entire service team. Each time I've brought my vehicle in, I've had exceptional service. from the frontline staff to the ladies at the checkout d
the entire service team. Each time I've brought my vehicle in, I've had exceptional service. from the frontline staff to the ladies at the checkout desk!
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by james.dickens
Verified Customer
Verified Customer
Service Price Transparency
I had the best experience since I purchased my car.
My advisor, Edwin Chan was awesome, the service desk was courteous, friendly, went over my paperwork with me when I asked a question, I thought I owe
My advisor, Edwin Chan was awesome, the service desk was courteous, friendly, went over my paperwork with me when I asked a question, I thought I owed them more, the work completed, and videoed, in a timely manner. Thanks to the new ownership changes and training of good employees.
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by amcfanclub
Verified Customer
Verified Customer
Service Price Transparency
Apr 17, 2026 -
Tom Clark Auto Park responded
Thank you for your amazing review! We are glad to hear that you had the best experience at Tom Clark Chevrolet and that Edwin was able to assist you so well. It's great to know that the new ownership changes are positively impacting the service. We appreciate your feedback and look forward to seeing you again soon!
Sincerely,
Tom Clark AutoPark Management | 940-591-9663
Great service just like always thank You everyone for
taking care of my truck been going since I bought it 2014
taking care of my truck been going since I bought it 2014
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by J.Zuniga5050
Verified Customer
Verified Customer
Service Price Transparency
Apr 17, 2026 -
Tom Clark Auto Park responded
Appreciate you taking the time to share such kind feedback! It’s great to hear you’ve consistently received excellent service at Tom Clark Chevrolet since 2014 and that your truck has been well cared for. Your continued trust means a lot, and the opportunity to keep serving you in the future is sincerely appreciated.
Sincerely,
Tom Clark AutoPark Management | 940-591-9663
Edwin is an amazing service advisor and is always very
thorough and professional. I appreciate his attention to detail.
thorough and professional. I appreciate his attention to detail.
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by Dman96
Verified Customer
Verified Customer
Service Price Transparency
Jarret had been just a wonderful advisor and communicated
the repairs needed for my vehicle. 10/10 will come back!
the repairs needed for my vehicle. 10/10 will come back!
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by IMAN00B985
Verified Customer
Verified Customer
Service Price Transparency
They were quick and efficient with the service of my
Buick. But very disappointed that they didn’t have any Buick Envision on the lot to look at for possible trade in
Buick. But very disappointed that they didn’t have any Buick Envision on the lot to look at for possible trade in
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by MSSTARR67
Verified Customer
Verified Customer
Service Price Transparency
Apr 09, 2026 -
Tom Clark Auto Park responded
Thank you for your feedback! We're glad to hear you found the service quick and efficient for your Buick. Our team understands your disappointment regarding the availability of the Buick Envision. We're always working to improve our inventory, and we appreciate your input. Please feel free to reach out to me at Tom Clark Chevrolet if you have any questions or need assistance in the future. Hoping to see you again soon!
Sincerely,
Tom Clark AutoPark Management | 940-591-9663