Appointment went as scheduled.
In and out in about 45 minutes. Very happy with the service.
In and out in about 45 minutes. Very happy with the service.
More
by ouimetm418
Verified Customer
Verified Customer
Service Price Transparency
Mar 23, 2026 -
Sullivan Cadillac responded
Thank you for your positive feedback! We're glad to hear that your appointment at Sullivan Cadillac went smoothly and that you were happy with our service. We look forward to assisting you again soon!
Sincerely,
The Sullivan Cadillac Team
Headline: $150k ESCALADE GUTTED AT 4,700 MILES – LIES &
ZERO SUPPORT FOR LOYAL CUSTOMER
The Bottom Line: If you expect the "Premium" service Cadillac promises for its $150k flagship, stay far away from
ZERO SUPPORT FOR LOYAL CUSTOMER
The Bottom Line: If you expect the "Premium" service Cadillac promises for its $150k flagship, stay far away from Sullivan Cadillac. In the last year, I have purchased two flagship GM vehicles, spending nearly $250,000, and this is the treatment I receive in return. AVOID THIS DEALERSHIP AT ALL COSTS if you value your money, your time, and the integrity of your vehicle.
The Failure & Substantial Impairment:
My 2025 Escalade has only 4,700 miles and is currently sitting in pieces after a catastrophic electrical failure where both AC screens and control displays were flickering and failing, leaving me with no way to control the vehicle. Following GM Engineering, the dealer gutted the entire front dash and interior to replace the wiring harness. The repair failed. They are now "guessing" with an entire radio assembly on an indefinite backorder. This invasive teardown has substantially impaired the structural integrity, safety, and future resale value of my asset.
Management & Service Misconduct:
• Edwin Mejia (Service Advisor): Beyond dismissive with a consistently negative attitude. I am the one constantly chasing him for updates. Most critically, Edwin explicitly lied to buy time, claiming the wiring harness was being replaced following a "software update"—only to admit later that no such update even exists for this car. He had no loaner available on Day 1 and has never reached back out to provide one, leaving me stranded for 8 days (and counting) in direct violation of Cadillac’s warranty.
• Richard Gruber (General Manager): I escalated this directly to the GM to get real answers and see if this unprofessional attitude would change. Everything has remained exactly the same. There is a total lack of accountability for a high-value, loyal customer.
The Result:
A gutted $150k vehicle and zero respect for a client who has invested a quarter-million dollars in GM products this year. Do not trust Sullivan Cadillac with your investment
More
by Osvaldo Lorenzo
Service Price Transparency
Mar 23, 2026 -
Sullivan Cadillac responded
We acknowledge your review and are currently looking into the events you’ve detailed.
Great waiting area and service rep kept me updated even
though your app doesn’t work. Car wash is a very nice extra.
though your app doesn’t work. Car wash is a very nice extra.
More
by cherylloeffler
Verified Customer
Verified Customer
Service Price Transparency
Mar 20, 2026 -
Sullivan Cadillac responded
Thank you for your wonderful feedback, Cheryl! We’re thrilled to hear that you enjoyed our waiting area and appreciated the updates from our service rep during your visit. It’s great to know that you found the car wash to be a nice extra as well. We look forward to seeing you again at Sullivan Cadillac!
Sincerely,
The Sullivan Cadillac Team
Some of the service I was told I needed according to
Cadillac no where in there info was this service called for has 13000 miles
Cadillac no where in there info was this service called for has 13000 miles
More
by bdr611
Verified Customer
Verified Customer
Service Price Transparency
Mar 18, 2026 -
Sullivan Cadillac responded
Thank you for sharing your experience with us. We understand your concerns regarding the service recommendations for your vehicle with only 13,000 miles. At Sullivan Cadillac, we strive to provide clear and accurate information to our customers. We encourage you to reach out to us directly so we can address your specific situation and ensure you have the information you need. Your feedback is appreciated, and we look forward to assisting you.
Sincerely,
The Sullivan Cadillac Team
Edwin provided excellent service at Sullivan Cadillac.
they are very professional and kept me informed.
they are very professional and kept me informed.
More
by WCC4295
Verified Customer
Verified Customer
Service Price Transparency
Mar 17, 2026 -
Sullivan Cadillac responded
Thank you for your wonderful review! We’re thrilled to hear that you received excellent service with Edwin at Sullivan Cadillac and that our team was able to keep you informed throughout your experience. We appreciate your support and hope to see you again soon!
Sincerely,
The Sullivan Cadillac Team
I take our vehicle to be serviced only to the dealership.
Our vehicle was sold to us as a CPO. Later, we found out that the vehicle was not CPO, and it had been incurred into a moderate to major vehicle dama
Our vehicle was sold to us as a CPO. Later, we found out that the vehicle was not CPO, and it had been incurred into a moderate to major vehicle damage. The dealership never informed us of a Carfax prior to purchase with the exception that they emphasized that the vehicle was CPO. Will never do business with the dealership however, the customer service at the service center is outstanding.
More
by PONCEDUDE
Verified Customer
Verified Customer
Service Price Transparency
Mar 16, 2026 -
Sullivan Cadillac responded
Thank you for sharing your experience with us. We appreciate your feedback regarding the concerns with your vehicle's CPO status and the lack of information provided prior to your purchase. Customer satisfaction is important to us, and we take your comments seriously. We're pleased to hear that you found our service center’s team outstanding. If you have further questions or would like to discuss your experience in more detail, please feel free to reach out to us directly. We value your input and hope to have the opportunity to better serve you in the future.
Sincerely,
The Sullivan Cadillac Team
Sullivan Cadillac has always been prompt, courteous and
willing to assist in any way possible when our vehicle needs service. Edwin Mejia in the Service Department just got added to our Christmas list - he
willing to assist in any way possible when our vehicle needs service. Edwin Mejia in the Service Department just got added to our Christmas list - he's great!
More
by blakegtracing
Verified Customer
Verified Customer
Service Price Transparency
Feb 19, 2026 -
Sullivan Cadillac responded
Thank you for your review! We’re glad to hear that Sullivan Cadillac has consistently provided you with prompt and courteous service. It’s great to know that Edwin has made such a positive impression on you. We appreciate your support and look forward to assisting you again soon.
Sincerely,
The Sullivan Cadillac Team
Courteous and professional.
Appointment time was honored, services requested performed in a timely manner. Car returned cleaned.
Appointment time was honored, services requested performed in a timely manner. Car returned cleaned.
More
by shicrawford13
Verified Customer
Verified Customer
Service Price Transparency
Feb 07, 2026 -
Sullivan Cadillac responded
Thank you for your wonderful feedback! We are happy to hear that you experienced courteous and professional service during your visit to Sullivan Cadillac. It's great to know that your appointment time was honored and that your car was returned cleaned and in a timely manner. We appreciate your support and look forward to serving you again in the future!
Sincerely,
The Sullivan Cadillac Team
Edwin is always professional courtesy and pays attention
to his customers. He goes above and beyond to ensure I am satisfied.
to his customers. He goes above and beyond to ensure I am satisfied.
More
by pjz0902
Verified Customer
Verified Customer
Service Price Transparency
Feb 01, 2026 -
Sullivan Cadillac responded
Thank you for your wonderful review! We’re thrilled to hear about your positive experience with Edwin at Sullivan Cadillac. Our team takes pride in professionalism and dedication to customer satisfaction. We appreciate your support and look forward to assisting you again soon!
Sincerely,
The Sullivan Cadillac Team
Professional and friendly service staff and very fast and
reliable service. The sales staff is outstanding!
reliable service. The sales staff is outstanding!
More
by alanleslie.2011
Verified Customer
Verified Customer
Jan 25, 2026 -
Sullivan Cadillac responded
Thank you for your wonderful review, Alan! We truly appreciate your kind words about our professional and friendly service staff, as well as our outstanding sales team. At Sullivan Cadillac, we strive to provide fast and reliable service, and it's fantastic to hear that you had a great experience. We look forward to welcoming you back next time!
Sincerely,
The Sullivan Cadillac Team
Dealer Reviews
Cars for Sale
Dealer Log In
