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Edwin Thalhammer
Edwin Thalhammer at Lexus of Arlington

Edwin Thalhammer | Page 5

Service Advisor

Lexus of Arlington

1510 W Dundee Rd
Arlington Heights, IL 60004

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4.4
190 Reviews
4.4

190 Reviews

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190 Reviews of Edwin Thalhammer

December 09, 2022

Dealership Rating
Employee Rating

With no advance warning, surcharge for using a credit card. Cheap auto group. Should be ford's not lexus dealership More

by forjoevee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lori Devega

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Dec 14, 2022

Lexus of Arlington responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Dec 14, 2022

forjoevee responded

No one on one is required unless you recend the Credit Card Sur-Charge or unless you publicly state your intent on where and when you will charge it on goods and services .

Dec 14, 2022

Lexus of Arlington responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

December 02, 2022

Dealership Rating
Employee Rating

I'm always treated in a friendly yet professional manner. Maintenance and new tire installation completed on time. Service manager Ed was very helpful. More

by bjsmitty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 02, 2022

Lexus of Arlington responded

Thank you so much for your kind words for Ed, and for taking the time to leave us this wonderful feedback! We look forward to working with you again!

November 24, 2022

Dealership Rating
Employee Rating

I was in for a 60 000 mile check up. I asked Ed to take a closer look at my brakes. I needed new brakes. They took care of replacing the brakes in a timely fashion. I requested a loa More

by CKBKQUEEN33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 25, 2022

Lexus of Arlington responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Ed and our service team and don't hesitate to let us know if we can be of further assistance.

November 23, 2022

Dealership Rating
Employee Rating

The dealership is welcoming kind people throughout I love visiting Arlington Heights Lexus. Very clean staff is great I never have a problem here. Thank you More

by theresarodgers3@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Prondzinski, Haresh Trivedi, Lori Devega, Josie Garcia, Julianna Uriostequi, Eddie Garcia , Tony Coyoc, Chris Figler

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Nov 23, 2022

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 19, 2022

Dealership Rating
Employee Rating

I have been dealing with this dealership for quite a number of years and have always returned. Between the great service and Marcin the GM you can’t go wrong!! More

by steven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Prondzinski, Marcin Ajdukiewicz, Lori Devega, Josie Garcia, Eddie Garcia

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Nov 20, 2022

Lexus of Arlington responded

Thank you for taking the time to leave us a five-star rating, Steven. It's great to hear that we are always able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Arlington over the years, Steven. We truly appreciate your business.

Nov 20, 2022

steven responded

saf239@aol.com

November 18, 2022

Dealership Rating
Employee Rating

Ed continues to provide excellent service. Give him a pay raise because he deserves it More

by JOHNMHUBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 20, 2022

Lexus of Arlington responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Ed always meets your expectations. Thank you for choosing Lexus of Arlington, we look forward to having you as a valued customer for many years to come!

November 17, 2022

Dealership Rating
Employee Rating

Quick , good services . . they are so friendly , will coming back for my car serviced Thanks More

by THAO Do
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 20, 2022

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 15, 2022

Dealership Rating
Employee Rating

Excellent service advisors and professional mechanics. Great waiting area with good selection of food and beverages More

by Spider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josie Garcia, Eddie Garcia

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Nov 15, 2022

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

November 05, 2022

Dealership Rating
Employee Rating

Always pleasant service people and a very nice environment to wait for your service to be completed. More

by sbellwill
Recommend Dealer
Yes
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Nov 07, 2022

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Edwin and our team, and we look forward to working with you again.

November 04, 2022

Dealership Rating
Employee Rating

Excellent service. Easy to make appointment. Ed explained what needed to be done with an estimate. Discussed what the technician found. More

by Joel65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Nov 07, 2022

Lexus of Arlington responded

Joel, Thank you for your business and this review. We're happy to hear Edwin and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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