Efren Madrigal

Kayla our sales associate was very welcoming and made our purchase easy and a very good experience purchase easy and a very good experience More

by URS13 Verified Customer Verified Customer

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I am a returning customer, and unfortunately, this experience was very disappointing compared with my first purchase from Joyce Honda in 2023. At that time, we had an excellent experience, largely bec experience was very disappointing compared with my first purchase from Joyce Honda in 2023. At that time, we had an excellent experience, largely because of our fabulous salesperson, Rolando, who was professional, knowledgeable, and exceptional throughout the entire process. This time, however, our experience with the Finance Department was very different. We were initially told that we were pre-approved based on the advertised offer. My husband and I both have credit scores in the mid-800s, so we were confident that we would qualify for competitive financing. Once we began working with Efrain in Finance, however, the situation changed. We were told that we would need someone else to apply for the loan in order to obtain the vehicle we wanted. We were also presented with a monthly payment that increased from approximately $250 to $389—an increase that amounted to roughly $9,000 over the course of the financing. We found this extremely concerning and felt that the financing process was not transparent. Rather than continue with an arrangement we were uncomfortable with, we went to another nearby dealership. Within less than three hours, we were driving away in a brand-new vehicle, and the entire experience was professional, straightforward, and respectful. We truly felt valued as customers. It is unfortunate that our second experience with Joyce Honda was so different from our first. I would encourage customers to carefully review all financing terms, compare offers, and make sure they fully understand the numbers before signing anything. While I still appreciate the excellent service we received from Rolando in 2023, our recent experience with the Finance Department has unfortunately left us questioning whether we would return to Joyce Honda again. More

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Everyone at the dealership was friendly and knowledgeable. New car purchase was completed within 1-2 hours. knowledgeable. New car purchase was completed within 1-2 hours. More

by NATHANGRANT75 Verified Customer Verified Customer

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Salesman i dealt with took care of us with no issues and vehicle was ready on time. vehicle was ready on time. More

by ROCARRINGTON Verified Customer Verified Customer

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The communication when I first expressed interest in purchasing a new car was plentiful and the sales person I worked with was great on the sales front. The negative experience began when I met with the purchasing a new car was plentiful and the sales person I worked with was great on the sales front. The negative experience began when I met with the finance person and they really started to hard sell all of the add-ons, but that's to be expected and once I said no enough times, I was moved through and overall had a positive feeling leaving the dealership. I was told that I would get a call once my registration came in and they would also help with my plates etc. A few weeks go by and I leave a voicemail with the salesperson who assisted me asking about the status of my registration. That message was not returned. I followed up with an e-mail, which also was not replied to. Finally, I decided to call the main line. When I asked, the receptionist said "oh yeah, we have it". I expressed how disappointed I was that no one reached out to tell me and the response was "Ok". I even e-mailed the dealership afterwards through their "contact us" to express my disappointment and no one has yet to reach back out. This all tells me that all they care about is getting the sale, and not about building and maintaining a relationship. When it comes time for my family to be in the market again for a car, we will look elsewhere. More

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There is no sense of a relationship. Its hard to believe that in 2026 a dealer will still do anything to scam you. I fell victim and will pay but this place is not recommended at all if Its hard to believe that in 2026 a dealer will still do anything to scam you. I fell victim and will pay but this place is not recommended at all if you have low credit or are a first time car buyer. More

by DURSPELLL Verified Customer Verified Customer

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My lease went smoothly and the entire experience exceeded expectations. I would lease or buy here again. expectations. I would lease or buy here again. More

by bensonr2 Verified Customer Verified Customer

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Straight forward, Friendly, and accommadating. It was a pleasure purchasing a vehicle with Joyce Honda. It was a pleasure purchasing a vehicle with Joyce Honda. More

by JGAIDA Verified Customer Verified Customer

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Had purchased a 2007 Accord. Great car, good experience. Looked at GMC and Ford, but came back to Honda and found a pre-owned Pilot, which I eventually purchased with a trade-i Great car, good experience. Looked at GMC and Ford, but came back to Honda and found a pre-owned Pilot, which I eventually purchased with a trade-in. Liked your personnel, no high-pressure sales pressure. Used to be in industrial sales, so I appreciated no pressure. Laura and Darwin are a good, winning team! Thank you! Charles Parr More

by CHARLESPARR Verified Customer Verified Customer

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Retrain the finance manager how to interact with customers and products he is selling. Poor salesmanship customers and products he is selling. Poor salesmanship More

by F30_bmw Verified Customer Verified Customer

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