Efren Madrigal | Page 22

Service was great, as usual. John was very helpful and thorough. He took care of everything! I am so happy with Honda, Larry Swanson is top notch too! thorough. He took care of everything! I am so happy with Honda, Larry Swanson is top notch too! More

by SPORTEBRAT Verified Customer Verified Customer

Report | Print

As a recent college grad, this was my first time leasing a car. I had no idea how the car leasing process works, but the people I met here at Denville Joyce Honda were incredibly helpful, knowledgeable, kin a car. I had no idea how the car leasing process works, but the people I met here at Denville Joyce Honda were incredibly helpful, knowledgeable, kind, and informative. They treated me very kindly, even though I had a lot of questions. Giancarlo is the salesman who helped me out and was able to answer all of my questions about the vehicle. When you go to this dealership, you should certainly request that he help you. The sales manager Steve was very kind too, and he helped me out with completing detailed paperwork and legal documents. This was also my first time purchasing insurance, and Steve kindly walked me through this process and made it very simple. The third person who helped me is Efren in the finance department. Efren was very kind and patient, answering all of my financial questions and concerns. He's very knowledgeable of the entire car leasing process, not only the finances of the lease, so I highly recommend that you meet with him in the finance department. Giancarlo, Steve, and Efren all worked very well together as a team to help me lease my first car, and I'm very thankful to them for being so kind and informative. I certainly recommend this Denville Joyce Honda dealership, especially if you are a new college grad like me. The owner needs to give these three men a raise, for sure! I also briefly worked with a very nice person at the register department area downstairs when I payed the down payment and when I picked up my license plates. I can't recall her name, but she's very friendly and helpful. Give her a raise too! All around, these people did an A+++ job, and I highly recommend Denville Joyce Honda. More

Report | Print

The salesman was very professional and helpful.He The salesman was very professional and helpful. He answered all our questions and explained everything. He was able to find the car we wanted quickly The salesman was very professional and helpful. He answered all our questions and explained everything. He was able to find the car we wanted quickly. More

by KATHYOGH Verified Customer Verified Customer

Report | Print

Efren was exceptional. He took the time to explain every part of the contract and deal. This being my first car I had a lot of questions and he took the personal touch to make sure he listened, explained, a part of the contract and deal. This being my first car I had a lot of questions and he took the personal touch to make sure he listened, explained, and understood my needs. This in turn allowed me to find my perfect car. Additionally he recommended a very knowledgeable associate to show me all the features of the car which was extremely helpful. Efren made the experience seamless and very delightful. I can't wait to enjoy my car for years to come More

Report | Print

Ryan was excellent in helping me to get the car that I wanted for the price that I wanted. He was so patient with me through all my changing of opinions! wanted for the price that I wanted. He was so patient with me through all my changing of opinions! More

by ALLISON.DRIPCHAK Verified Customer Verified Customer

Report | Print

Overall I have been happy with Joyce Honda. I was introduced to the company by Jennifer San Roman who has a relative on her husbands side in the sales department. The only thing I find an annoyance i introduced to the company by Jennifer San Roman who has a relative on her husbands side in the sales department. The only thing I find an annoyance is the fact that employees in the same company don't appear to communicate with each other. I was getting notices wanting me to trade in my car for 2 years after I had already traded it in to this dealership. Two weeks after I accepted a deal to trade in my CRV I got a letter from the sales department offering me $2,000 more for my trade in than I actually got. It's not like this agency has hundreds of employees. When sales goes to contract on a trade in all deals being mailed to trade in prospects should cease. When a car is traded in it should be immediately noted that I no longer own that car. Simple book keeping. More

by SKITRAINDANCE Verified Customer Verified Customer

Report | Print

Ah !!!! .. what a horrible experience with these guys to buy a car. would not recommend this showroom for buying the car with a piece. No transparent communication... worst experience. buy a car. would not recommend this showroom for buying the car with a piece. No transparent communication... worst experience. More

Report | Print

Joe San Roman was great as he always has been over these last 20 years. We only come here because of Joe San Roman. He is our connection to Joyce Honda. last 20 years. We only come here because of Joe San Roman. He is our connection to Joyce Honda. More

by LMLCORD Verified Customer Verified Customer

Report | Print

Friendly staff, very knowledgeable, waiting room was well kept, car was cleaned and had seat, steering wheel, and shifter covered which was definitely a plus especially now during covid kept, car was cleaned and had seat, steering wheel, and shifter covered which was definitely a plus especially now during covid More

by AJSANTI93 Verified Customer Verified Customer

Report | Print

My new car was delivered with a part missing. Trey did not walk me around the car when I picked it up and I felt I was rushed once he had my money. He said he would take care of ordering the missing cap. not walk me around the car when I picked it up and I felt I was rushed once he had my money. He said he would take care of ordering the missing cap. Followed up 2 weeks later and he said I had to order it but had to bring in the car to get it scanned before they would order it. I called the service dept and they said if I ordered the part I would have to pay for it. Got Trey's Manager involved. Still waiting for Efran to email me copies of all the documents I signed. More

by CAROLE411 Verified Customer Verified Customer

Report | Print