Eiji Pollard | Page 30

GAINING A NEW RESPECT FOR HENRY BROWN GMC OPERATIONS Butch Shearer was my Internet Sales Manager and turned out to be "VERY" knowledgeable about what he was doing and presented himself in a professional Butch Shearer was my Internet Sales Manager and turned out to be "VERY" knowledgeable about what he was doing and presented himself in a professional manner. He explained everything to my satisfaction. In fact, he has offered his time to help me with anything concerning the mechanics and new technology of my new 2018 GMC Acadia SLT. This was the 4th Acadia that we have owned since 2010. I also want to commend Henry Brown's Finance Manager, Eiji Pollard, for all his help when we closed the sale. Thank you, William "Bill" Champlin More

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Fast, Friendly and Forever Customers Butch listened to my needs from the moment I inquired about an Acadia. He took my ‘must haves’ and hand picked the perfect SUV for my needs. The Acadi Butch listened to my needs from the moment I inquired about an Acadia. He took my ‘must haves’ and hand picked the perfect SUV for my needs. The Acadia exceeded my expectations and I was relaxed during the entire process thanks to Butch completing all the leg work. I would definitely purchase from him and Henry Brown again. Thank you! More

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Quality service creating a satisfied customer I went into Henry Brown without any previous car buying experience and I only knew the vehicle style I wanted. Dwayne and Eiji thoroughly (and patient I went into Henry Brown without any previous car buying experience and I only knew the vehicle style I wanted. Dwayne and Eiji thoroughly (and patiently) explained all the details about the car-buying process, the vehicles, and their features (sometimes twice). We were able to get something that exceeded my expectations and fit nicely within my budget. I’m very please with my purchase and would recommend Henry Brown again. Thank you. More

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Disappointed Buyer beware! I have purchased two cars from Henry Brown and was happy with the process as well as their fantastic service department, but based I wha Buyer beware! I have purchased two cars from Henry Brown and was happy with the process as well as their fantastic service department, but based I what I learned AFTER the deal was complete, I will never go there again. They contacted me to trade in my 2015 Encore for a 2017. I went in just to see what kind of price I could get, and thought I was getting a decent deal since my payment and terms were not terribly different. However, I was working with three different sales people because no one had time to dedicate just to my transaction-- they all had appointments coming in and out. When it got to finance, I signed the paperwork thinking that all was as discussed. A couple of weeks later, a new license plate arrived in the mail and I found out they had voided my old personalized plate and kept my registration credit. It cost me almost $100 to get my old plate back. I called the dealership to get my registration credit back, but no one returned my call. Then, when I contacted the warranty company to get a refund on the balance of my warranty, I was told the dealership had taken the $1300 check. I called to find out what happened, left a message, but of course, no one called back. I called again two days later and spoke to the finance director who said that I had agreed to use that money as a down payment for the new car, and that I had just "misunderstood" the deal. I am an English teacher with a master's degree; I did not "misunderstand" what was being said. The finance guy said it was the sales person's responsibility because the refund amount was entered as my down payment (no one in sales EVER mentioned that little detail), and the sales department says it wasn't them, it was finance who handled that part. In effect, sales put it in as a down payment without my knowledge or consent, and finance slid it by in the paperwork. I should have more thoroughly read every paper I signed, but I stupidly trusted them because every one had been so friendly. I wonder how many of the people writing positive reviews on got duped out of license and warranty refunds and don't even realize it. I'm terribly disappointed; I wanted to believe that there was such a thing as an honest dealership, but my faith was misplaced. I hope they enjoy the almost $1500 they kept from my two refunds-- I was banking on it to buy Christmas presents for my kids. More

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brought the rainbow after the storm. was in 2 weks ago...experience was not good....but after speaking to mr hernandez the general manager he had me go back in...got me lined up with wagg was in 2 weks ago...experience was not good....but after speaking to mr hernandez the general manager he had me go back in...got me lined up with waggy. and waggy is an amazing sales rep. he treats his customers first class and a true asset to hb gmc.. i came out happy and all my needs met. i will be back and will refer anyone to try again...ask for mr hernandrz and waggy!!! trust me u wont regret it. More

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