Ekaterina Espinosa | Page 2

Lester Glenn Subaru responded

Hi COQUILLE78258, Thanks for sharing your experience. We completely understand your frustration regarding the new credit card fee for service payments. This fee is something that has been implemented by credit card companies. That said, there is no fee when paying with a debit card or cash, which we hope helps provide some flexibility for our customers. We truly appreciate your loyalty and are glad to hear your service representative provided excellent care. She really is a ray of sunshine! Your feedback is important, and we’ll continue to evaluate ways to make every experience with us as smooth and positive as possible. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi PETERW.NURMI, Thanks for sharing your experience. We understand how receiving conflicting service messages can be confusing and frustrating. Our service manager, Bert, has attempted to reach you directly to clarify the situation and provide an explanation over the phone. We want to make sure all communication is clear and accurate moving forward, and we will follow up with you promptly. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi BVOGEL, Thanks for sharing your experience! It’s wonderful to hear that Ekaterina made both your drop-off and pick-up smooth and easy. Her friendliness, efficiency, and clear explanations really help create a comfortable and transparent service experience, and we’re glad that stood out to you. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi tjmgrandpa, Thanks for sharing your experience! We truly appreciate the applause and are so glad to hear that both our client representatives and technicians provided professional, attentive, and friendly service during your Forester maintenance. Delivering a well-rounded and positive experience is exactly what we strive for every day. Thank you for your recommendation. It means a lot to the entire team, and we look forward to continuing to take care of your automotive needs. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi PDOBROLO, Thanks for sharing your experience! It’s wonderful to hear that our team consistently provides such exceptional service. Your trust over the years and appreciation for our professional, efficient, and transparent approach means a lot to us! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi jojobean6288, We’re very sorry to hear about your experience and that the work performed did not meet expectations. This is far from the level of quality and care that is expected, and your concerns are being taken seriously and reviewed internally! We would appreciate the opportunity to better understand what occurred. Please reach out to customercare@lesterglenn.com with additional details so this can be looked into further! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi walterc2, Thanks for sharing your experience! It’s great to hear that the team provided an efficient and thorough assessment of your vehicle. Being proactive with service recommendations and making sure everything is clearly communicated is an important part of keeping your vehicle running at its best. Your feedback is truly appreciated! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi ishor2001, Thanks for sharing your experience! It’s great to hear that you enjoyed the fast service, professional team, and clean environment during your visit. Providing a convenient and welcoming experience for every customer is always the goal. Your recommendation to family and friends is truly appreciated. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi THEBABYJES, Thanks for sharing your experience! We’re thrilled to hear that your Legacy has been well taken care of and that Eketrina has provided such wonderful support. Having a service advisor who truly understands your needs and clearly explains recommendations makes all the difference, and it’s great to know she has consistently delivered that for you! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi ROGERWHEBERT, Thanks for sharing your experience! Welcome to the area! We’re thrilled you chose us and are glad to be your go-to dealership for all things Subaru. The team looks forward to helping you with your Subaru needs for years to come! Happy Driving, The Lester Glenn Subaru Team