Elise Schaaf | Page 6

Elise and everyone at Jim Ellis are wonderful. Very courteous and helpful. I would recommend them highly Very courteous and helpful. I would recommend them highly More

by CCRICKETT Verified Customer Verified Customer

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Jim Ellis Chevrolet always provides quality service and Elise is the best. She makes certain that anything she can help when is taken care of. Elise is the best. She makes certain that anything she can help when is taken care of. More

by SHERRYINTECH Verified Customer Verified Customer

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good services and they explain things good they treat you good in the customer center. Definitely I will continue going there. you good in the customer center. Definitely I will continue going there. More

by MARIO.G.D Verified Customer Verified Customer

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My very 1st experience at the dealership was excellent which is why I decided to come back to get some of the services Elise suggested. The 2nd experience was not the same. I had to wait about 40 mins bef which is why I decided to come back to get some of the services Elise suggested. The 2nd experience was not the same. I had to wait about 40 mins before my car was pulled in to get to Elise. Once I met with her, I tried to figure out which services I would get with her guidance. I called before my appointment and asked that she email me the list of suggested work before I arrived to make the appointment that much more efficient. While I was at the desk, Elise and I discussed what services I would be doing that day. I asked Elise the prices for the work. This is when it all went to xxxx. She could not seem to come up with a price. Elise was not comfortable with my line of questioning. The more I asked for a price, the more she started to tense up, which immediately put me on guard. From that point, her micro aggressions intensified. Which made it very uncomfortable for me. As a non-confrontational customer, I really just wanted to get the price and have the work done. Elise did explain that the prices changed and that's why she couldn't land on a definite price and apologized. I accepted. The appointment did not not go as planned. I ended up only getting one service when I planned on getting several. More

by MICHELLEMMCKAY Verified Customer Verified Customer

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My very 1st experience at the dealership was excellent which is why I decided to come back to get some of the services Elise suggested. The 2nd experience was not the same. I had to wait about 40 mins bef which is why I decided to come back to get some of the services Elise suggested. The 2nd experience was not the same. I had to wait about 40 mins before my car was pulled in to get to Elise. Once I met with her, I tried to figure out which services I would get with her guidance. I called before my appointment and asked that she email me the list of suggested work before I arrived to make the appointment that much more efficient. While I was at the desk, Elise and I discussed what services I would be doing that day. I asked Elise the prices for the work. This is when it all went to xxxx. She could not seem to come up with a price. Elise was not comfortable with my line of questioning. The more I asked for a price, the more she started to tense up, which immediately put me on guard. From that point, her micro aggressions intensified. Which made it very uncomfortable for me. As a non-confrontational customer, I really just wanted to get the price and have the work done. Elise did explain that the prices changed and that's why she couldn't land on a definite price and apologized. I accepted. The appointment did not not go as planned. I ended up only getting one service when I planned on getting several. More

by MICHELLEMMCKAY Verified Customer Verified Customer

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As always a pleasurable experience. Thanks Jim Ellis for catering to EVs and ensuring our needs are prioritized Thanks Jim Ellis for catering to EVs and ensuring our needs are prioritized More

by kimstewart151 Verified Customer Verified Customer

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Super polite associates but wait till was too long. Would recommend but be prepared to wait even with an appointment. Would recommend but be prepared to wait even with an appointment. More

by gayla.hogan Verified Customer Verified Customer

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Elise is a real “go-getter”. I had 2 unique problems which she insisted would be diagnosed. Regarding the regular service, it was performed timely and as far as I know properly. I had 2 unique problems which she insisted would be diagnosed. Regarding the regular service, it was performed timely and as far as I know properly. More

by DAVID Van Matre Verified Customer Verified Customer

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Service person Elise was unconcerned with issues that I was having with my vehicle, when I continued to ask that my vehicle be repaired properly, she encouraged me to go to another dealership. She then pus was having with my vehicle, when I continued to ask that my vehicle be repaired properly, she encouraged me to go to another dealership. She then pushed me over to Vladimir who is the supervisor who then stated that they have done enough for me already. If I had known this was the service I would be given, I have never purchased my vehicle there. More

by Timothy Verified Customer Verified Customer

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Great service and customer service. Always fast and great. Will continue to come back to the dealership. Always fast and great. Will continue to come back to the dealership. More

by tngresham Verified Customer Verified Customer

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