Elizabeth Curry
Elizabeth Curry at Klaben Chrysler Jeep Dodge Ram

Elizabeth Curry

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

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4.9
167 Reviews
4.9

167 Reviews

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167 Reviews of Elizabeth Curry

February 27, 2026

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elizabeth took care of a situation with professionalism and courtesy, always deal with her only More

by chrisfilomena
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Recommend Dealer
Yes

February 27, 2026

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Extremely over priced. Horrible customer service. Terrible communication. I only used them because I had a warranty service that covered my repairs. However, they still tri More

by florida
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Recommend Dealer
No
Feb 27, 2026

Klaben Chrysler Jeep Dodge Ram responded

Allen, Thank you for taking the time to provide honest feedback regarding your recent experience at our service facility. After reading through your comments, it is clear that we had every opportunity to deliver the high standard of service you deserve, yet we failed significantly in our execution. I sincerely apologize for the frustration this caused, and I make no excuses for the lapses in our performance. I am sorry that you had such a negative experience. Without question, we should have done our jobs better. We have established processes designed to ensure clear communication and accurate billing, especially regarding warranty deductibles. In your case, those processes clearly broke down. From the unacceptable delay in starting your repairs while you were away, to the significant error regarding your $100 deductible. It is now my responsibility as the Service Director to determine exactly where these process failures occurred. With that in mind, I welcome the chance to speak with you directly for two main reasons: Accountability: The details of your experience are vital for us to understand and hold ourselves accountable to your overall satisfaction. Resolution: I would like to personally review your repair order and see what I can do to make things right at this stage. Even though this visit did not reflect it, we truly value your business. I want to thank you again for your feedback, apologize for the poor experience, and I hope to have the opportunity to speak with you soon. I left you a voicemail with my cell phone number and can also be reached at 330.673.3139 EXT 405 or jashley@klaben.com.

February 14, 2026

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Liz was great to work with, thank you. I would highly recommend working with her in the future. More

by Kara Lowe
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Recommend Dealer
Yes

February 07, 2026

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Josh was very polite and understanding. He was excellent. I scored the dealership a four just due to the length of time having the car. My daughter used my car because she had to go to wo More

by Theresamchenry
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Recommend Dealer
Yes

Other Employees Tagged: Josh McFarland

Feb 07, 2026

Klaben Chrysler Jeep Dodge Ram responded

Thank you for the review and the candid feedback about your experience with our service department and for the kind words and marks for Liz and Josh. I do apologize for the length of time and the inconvenience it caused having your vehicle with us for a week. Our main goal is to make sure the vehicle is fixed right the first time to avoid any further inconvenience for you and your family. The last thing we want to do is cause hardship for our customers that depend on us to keep their vehicles going. If you have the time, I welcome the chance to speak with you on the phone to make sure there is nothing else I can do for you at this time and to gain further insight into your appointment. We use all of our customer feedback to adapt our processes to provide the 5 star service our customers deserve from us. I’ll end by saying thank you again for your feedback and I hope to hear from you soon! Jeff Bryant 330-673-3139 ext 409

February 05, 2026

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Elezabeth was the only Klaben Rep that I Spoke with but she was very knowledgeable answering all my questions. Very Polite. Thank You. Roger Kovalchik PS my new Grand Cherokee is starting each and ev More

by rkovalchik
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Recommend Dealer
Yes

February 03, 2026

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They were very prompt in service, polite and courteous always efficient we dealt with Elizabeth curry More

by Pauline
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Recommend Dealer
Yes

January 30, 2026

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Liz in service is always a pleasure to deal with. She’s very responsive to all my questions & goes above & beyond. More

by Loren
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Recommend Dealer
Yes

January 26, 2026

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My experience with Klaben has been limited but my buying and first maintenance experience were top notch . Both reps have been a pleasure to work with and helped me get to my desired outcomes More

by lsebak
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Schultz

January 25, 2026

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Been a Klaben customer for over 25 years. We have bought 7 different vehicles between Ford and Chrysler. If I hadn't had good repair service ,I wouldn't of bought a 2nd car let alone 6 more. More

by Larryjanetsampson
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Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard

January 22, 2026

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We came in for our routine oil change. First visit where we waited. Liz was awesome. She told us what to expect showed us the waiting area. During our wait she checked in on us, updated wh More

by myerstammy11
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Recommend Dealer
Yes
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