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Josh McFarland
Josh McFarland at Klaben Chrysler Jeep Dodge Ram

Josh McFarland

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

Contact Me
5.0
80 Reviews

Dealership Experience

1 yr, 1 mo

Industry Experience

2 yrs, 10 mos

5.0

80 Reviews

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80 Reviews of Josh McFarland

August 22, 2026

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Employee Rating

Had a great experience working with Josh M. He was informative, helpful, and kept me updated throughout the entire process. Top-notch customer service from start to finish. Highly recommend! More

by Krystalgreen
Recommend Dealer
Yes
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August 08, 2026

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I have already filled out two other reviews related to this service. The service was great, but maybe we could reduce the number of required reviews. More

by dogila19
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Yes
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Aug 08, 2026

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review and share your candid comments. We ask for feedback across multiple platforms because we value candid input from the customer’s perspective. It doesn’t stop there. We share your ratings and comments with the entire team because they are the best metrics for truly seeing how we are doing in meeting and exceeding our customers’ expectations. We then reflect on and utilize this feedback in celebrating, coaching, counseling, and even process improvement. On behalf of Josh and the Team, THANK YOU VERY MUCH for the 5-Star ratings. It’s our collective responsibility to continue to deliver that level of service. It’s just as important that we acknowledge your valued comments about the number of survey and review requests. As consumers, we too understand this can be frustrating and time consuming. Your valued feedback has been shared internally for all of us to be more sensitive and empathetic when requesting engagement with all forms of feedback and surveys. I left you a voice mail to personally thank you and apologize. Please don’t hesitate to reach out to me personally at any time. At Klaben, we are all empowered to be advocates for the customer. Thank You. Jeff Bryant. 330.673.3139 ext 409 or jbryant@klaben.com

August 07, 2026

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Ive taken my cars to Klaben for years. The service team has been great and take care of the issues the first time. Josh was helpful and stayed true to his time frame. More

by Kutch_55
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Recommend Dealer
Yes
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August 04, 2026

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Josh is very polite and thoroughly explained what needs done. I had a great experience! More

by Reneejjefferson
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Yes
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August 04, 2026

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Josh was great and helpful. I really like that I get videos from the mechanics while checking More

by Jskeggs
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Recommend Dealer
Yes
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August 03, 2026

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Josh and the Klaben team did a great job on my 2024 Jeep Grand Cherokee. More

by MATT
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Recommend Dealer
Yes

Other Employees Tagged: Justin L. Bolen, Ridge Hancock

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July 30, 2026

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Josh was great to work with. Explained everything that would be completed for my 15,000 mile service check More

by rsepi
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Yes
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July 29, 2026

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Had a service done on my 2026 jeep and some issues appointment was great work was done service tech Josh was great help me out More

by Garry
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Yes
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July 27, 2026

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First time customer, Josh was friendly and professional. Did a great job explaining what I needed to have done so my vehicle would have it's issue corrected. More

by mgburns14
Recommend Dealer
Yes
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July 25, 2026

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I just can’t stop from coming back to Klaben. The people there are knowledgeable and friendly. They go out of their way to help and listen well to what you say. More

by Kingmatt8891
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard, Michael Van Hoose, Scott Abdon, Brian Binegar, Jeff Ashley, Elizabeth Curry, Ridge Hancock, Tyler Schultz, Nicole Bevan

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