Josh McFarland
Josh McFarland at Klaben Chrysler Jeep Dodge Ram

Josh McFarland

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

Contact Me
4.9
57 Reviews

Dealership Experience

9 mos

Industry Experience

2 yrs, 6 mos

4.9

57 Reviews

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57 Reviews of Josh McFarland

May 15, 2026

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Employee Rating

Good service and communication Good service and communication Good service and communication Good service and communication More

by danieljjunk
Service Price Transparency
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Recommend Dealer
Yes

May 14, 2026

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Very helpful and good communication on steps to get my truck fixed everyone was very professional and seemed genuinely interested in helping me get to the bottom of the problem More

by dritchey02
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Recommend Dealer
Yes

May 04, 2026

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Honest, professional and caring. Not many dealerships still do business this way. Thanks Ridge and Klaben Dodge! More

by latinmike2
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Recommend Dealer
Yes

May 02, 2026

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They do a great job walking with you around the vehicle and going over any questions you may have,always get us in on time,courteous More

by harley9807
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Recommend Dealer
Yes

April 30, 2026

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This dealer was fantastic in scheduling and completing my vehicle recall. Joshua McFarland was great to work with and very clear about what services were being provided, what my vehicle needed, and what cos More

by Dan
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Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard

April 29, 2026

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This dealership is very professional and nice. Although they should schedule more timely time to get your car repaired. It should not take four (4) days to do a simple repair. I will continue w More

by johanaswan
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Recommend Dealer
Yes
Apr 29, 2026

Klaben Chrysler Jeep Dodge Ram responded

Johana, Thank you so much for taking the time to share your review and speaking with me on the phone. We truly appreciate your kind words regarding the professionalism of our team and your decision to continue servicing your vehicle with us. I also want to sincerely thank you for your candid feedback regarding the turnaround time for your repair. We understand that four days is a significant amount of time to be without your vehicle for a straightforward service, and we are currently reviewing our scheduling processes to ensure we provide more timely repairs moving forward. We wish you a wonderful and safe trip out to California! We look forward to seeing you again when you return. Best regards, Tyler Schultz Service Director Klaben Chrysler Jeep Dodge Ram

April 28, 2026

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I arrived and was welcomed by friendly people, they took care of my car right away. More

by suly07esco
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Recommend Dealer
Yes

April 19, 2026

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So I am not from OH and came in town to visit my girlfriend, when I noticed her Jeep Wrangler needed work done. I googled dealerships near where we were and came across here. There were so many grea More

by derek_ortiz686
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Recommend Dealer
Yes
Apr 19, 2026

derek_ortiz686 responded

You guys were great and I couldn't have asked for a better service rep than Josh. Hey was communicative, personable, and extremely helpful. Plan on coming back when work is needed, and your great reviews match the service experience I had. Thanks! Derek and Kaitlin

April 17, 2026

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Josh was very through, informative and always presented as being a professional. He guided with the process unlike past dealings with Valley Chrysler. They could learn from Josh. More

by inspectorgadget1919
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Recommend Dealer
Yes

Other Employees Tagged: Ridge Hancock

April 16, 2026

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Great experience and good time management. Very well knowledgeable about the service industry and great customer service More

by gcs_ent
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Recommend Dealer
Yes
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