Josh McFarland

After taking our vehicle to another service company several times for the same problem, we decided to try Klaben instead. They fixed the issue on the first try! Will definitely start with Klaben next several times for the same problem, we decided to try Klaben instead. They fixed the issue on the first try! Will definitely start with Klaben next time!!! Josh was great to work with and kept me updated throughout the process. More

by JPM9499 Verified Customer Verified Customer

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My Jeep Wrangler was towed in for a major repair that ended up taking several weeks, and understandably I was very frustrated at first. Throughout the entire process, Josh was incredibly pleasant, profes ended up taking several weeks, and understandably I was very frustrated at first. Throughout the entire process, Josh was incredibly pleasant, professional, and helpful. He made sure to keep me informed every step of the way, giving me weekly updates and setting clear expectations on the repair timeline and when I could expect my vehicle back. Customer service like that really makes a difference during a stressful situation. I truly appreciated his communication, patience, and dedication to keeping me in the loop. Thank you, Josh, for turning a frustrating experience into a much better one! More

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Good service and communication Good service and communication Good service and communication Good service and communication communication Good service and communication Good service and communication More

by danieljjunk Verified Customer Verified Customer

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Very helpful and good communication on steps to get my truck fixed everyone was very professional and seemed genuinely interested in helping me get to the bottom of the problem truck fixed everyone was very professional and seemed genuinely interested in helping me get to the bottom of the problem More

by dritchey02 Verified Customer Verified Customer

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Honest, professional and caring. Not many dealerships still do business this way. Thanks Ridge and Klaben Dodge! Not many dealerships still do business this way. Thanks Ridge and Klaben Dodge! More

by latinmike2 Verified Customer Verified Customer

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They do a great job walking with you around the vehicle and going over any questions you may have,always get us in on time,courteous and going over any questions you may have,always get us in on time,courteous More

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This dealer was fantastic in scheduling and completing my vehicle recall. Joshua McFarland was great to work with and very clear about what services were being provided, what my vehicle needed, and what cos vehicle recall. Joshua McFarland was great to work with and very clear about what services were being provided, what my vehicle needed, and what costs were associated with each. I had them do some additional work and opted to do some myself. They respected my decisions and did a great job with the work they completed! More

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This dealership is very professional and nice. Although they should schedule more timely time to get your car repaired. It should not take four (4) days to do a simple repair. I will continue w Although they should schedule more timely time to get your car repaired. It should not take four (4) days to do a simple repair. I will continue with them because they are great. More

by johanaswan Verified Customer Verified Customer

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I arrived and was welcomed by friendly people, they took care of my car right away. care of my car right away. More

by suly07esco Verified Customer Verified Customer

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So I am not from OH and came in town to visit my girlfriend, when I noticed her Jeep Wrangler needed work done. I googled dealerships near where we were and came across here. There were so many grea girlfriend, when I noticed her Jeep Wrangler needed work done. I googled dealerships near where we were and came across here. There were so many great ratings so I gave them a call and got Josh. He was able to work his magic and fit me in a short window because I had to fly back to VA in a few days. Josh kept in constant communication and got me the work I needed done at a reasonable price. He didn't try to up sell me unnecessary work as he listened to exactly what I was looking for. I will make sure that my girlfriend gets all of her work done there from now on. If you need service definitely ask for Josh. More

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