Josh McFarland
Josh McFarland at Klaben Chrysler Jeep Dodge Ram

Josh McFarland

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

Contact Me
5.0
88 Reviews

Dealership Experience

1 yr, 2 mos

Industry Experience

2 yrs, 11 mos

5.0

88 Reviews

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88 Reviews of Josh McFarland

October 09, 2026

Dealership Rating
Employee Rating

Josh McFarland and the Service team at Klaben Dodge are top notch. Josh made sure he understood what my concerns were with the truck. He then utilized the resources available to him and came up with a plan More

by jamesleonello8
Service Price Transparency
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Recommend Dealer
Yes

October 09, 2026

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Overall I was satisfied with my experience at Klaben. Just get me informed regarding a repair that I was going to be needing and is to notify me when the necessary parts are in so I can schedule my visit More

by rosz43
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard

October 05, 2026

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Josh was fantastic! Very knowledgeable and efficient. He provided excellent customer service as always. Thank you for another great experience. More

by lisa.allen0407
Service Price Transparency
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Recommend Dealer
Yes

October 01, 2026

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They did a Great job on my jeep! Josh Kept me updated on progress! Definitely recommend More

by knewhouse2
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Recommend Dealer
Yes

September 30, 2026

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Justin did a great job helping me find my new Jeep! He was a great communicator, very flexible with my schedule, and always so nice and helpful whenever I had questions. He made the whole process easy. More

by hsavetski
Sales Price Transparency
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Recommend Dealer
Yes

September 25, 2026

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Josh was great. Forcing me to write a minimum of 15 words makes me not want to review. More

by dmskelley111
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Recommend Dealer
Yes

September 22, 2026

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Josh was welcoming and efficient. I would use him and Klaben for my service needs again. More

by 3stix
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Recommend Dealer
Yes

September 16, 2026

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Great service from start to finish! Everyone I spoke with was incredibly nice and went out of their way to help me. More

by Stolethebase
Service Price Transparency
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Recommend Dealer
Yes

August 22, 2026

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Had a great experience working with Josh M. He was informative, helpful, and kept me updated throughout the entire process. Top-notch customer service from start to finish. Highly recommend! More

by Krystalgreen
Recommend Dealer
Yes

August 08, 2026

Dealership Rating
Employee Rating

I have already filled out two other reviews related to this service. The service was great, but maybe we could reduce the number of required reviews. More

by dogila19
Service Price Transparency
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Recommend Dealer
Yes
Aug 08, 2026

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review and share your candid comments. We ask for feedback across multiple platforms because we value candid input from the customer’s perspective. It doesn’t stop there. We share your ratings and comments with the entire team because they are the best metrics for truly seeing how we are doing in meeting and exceeding our customers’ expectations. We then reflect on and utilize this feedback in celebrating, coaching, counseling, and even process improvement. On behalf of Josh and the Team, THANK YOU VERY MUCH for the 5-Star ratings. It’s our collective responsibility to continue to deliver that level of service. It’s just as important that we acknowledge your valued comments about the number of survey and review requests. As consumers, we too understand this can be frustrating and time consuming. Your valued feedback has been shared internally for all of us to be more sensitive and empathetic when requesting engagement with all forms of feedback and surveys. I left you a voice mail to personally thank you and apologize. Please don’t hesitate to reach out to me personally at any time. At Klaben, we are all empowered to be advocates for the customer. Thank You. Jeff Bryant. 330.673.3139 ext 409 or jbryant@klaben.com

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