Josh McFarland
Josh McFarland at Klaben Chrysler Jeep Dodge Ram

Josh McFarland

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

Contact Me
4.9
52 Reviews

Dealership Experience

8 mos

Industry Experience

2 yrs, 5 mos

4.9

52 Reviews

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52 Reviews of Josh McFarland

April 29, 2026

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Employee Rating

This dealership is very professional and nice. Although they should schedule more timely time to get your car repaired. It should not take four (4) days to do a simple repair. I will continue w More

by johanaswan
Service Price Transparency
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Recommend Dealer
Yes
Apr 29, 2026

Klaben Chrysler Jeep Dodge Ram responded

Johana, Thank you so much for taking the time to share your review and speaking with me on the phone. We truly appreciate your kind words regarding the professionalism of our team and your decision to continue servicing your vehicle with us. I also want to sincerely thank you for your candid feedback regarding the turnaround time for your repair. We understand that four days is a significant amount of time to be without your vehicle for a straightforward service, and we are currently reviewing our scheduling processes to ensure we provide more timely repairs moving forward. We wish you a wonderful and safe trip out to California! We look forward to seeing you again when you return. Best regards, Tyler Schultz Service Director Klaben Chrysler Jeep Dodge Ram

April 28, 2026

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I arrived and was welcomed by friendly people, they took care of my car right away. More

by suly07esco
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Recommend Dealer
Yes

April 19, 2026

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So I am not from OH and came in town to visit my girlfriend, when I noticed her Jeep Wrangler needed work done. I googled dealerships near where we were and came across here. There were so many grea More

by derek_ortiz686
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Recommend Dealer
Yes
Apr 19, 2026

derek_ortiz686 responded

You guys were great and I couldn't have asked for a better service rep than Josh. Hey was communicative, personable, and extremely helpful. Plan on coming back when work is needed, and your great reviews match the service experience I had. Thanks! Derek and Kaitlin

April 17, 2026

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Josh was very through, informative and always presented as being a professional. He guided with the process unlike past dealings with Valley Chrysler. They could learn from Josh. More

by inspectorgadget1919
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Recommend Dealer
Yes

Other Employees Tagged: Ridge Hancock

April 16, 2026

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Great experience and good time management. Very well knowledgeable about the service industry and great customer service More

by gcs_ent
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Recommend Dealer
Yes

April 14, 2026

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Every one here is helpful and easy to work with! Josh in the service department is awesome! More

by akuethe81
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Recommend Dealer
Yes

April 13, 2026

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Very clean and friendly . I brought my wife's Jeep in for recalls. You did a software update on the Battery. THIS still no guarantee that my jeep will not catch fire. More

by millhallconstr
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Recommend Dealer
Yes

April 09, 2026

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I had a wonderful experience with the service department! Josh took care of my vehicle, and made sure to keep me informed the entire time. Will definitely recommend them to any friends or family for future r More

by Selenaggarcia
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Recommend Dealer
Yes

March 31, 2026

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Got me in quick, and was very communicative as the process went on, as usual. More

by jimbenne
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Recommend Dealer
Yes

Other Employees Tagged: Ridge Hancock

March 30, 2026

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Josh was amazing and my car was done in a timely matter, way before the promised time. More

by hannah.perchinske
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Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard

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