Elizabeth McGowan | Page 2

The staff at Walzer Chrysler was very friendly and helpful. They called us on everything before they made a move or bought something or did something kept us in the loop the whole time. and did a wond helpful. They called us on everything before they made a move or bought something or did something kept us in the loop the whole time. and did a wonderful job of repairing our car. It’s almost like new ☺️we really appreciate it. More

by rocnrol Verified Customer Verified Customer

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First off, our salesman Herman, while being new, was good to work with. Secondly, they had the vehicle we wanted and also a decent price on it. Where the issue starts is worth the finance department/manage to work with. Secondly, they had the vehicle we wanted and also a decent price on it. Where the issue starts is worth the finance department/manager. We finance through a local bank in South Dakota as I own a business and handle all financial aspects there. Never in my life have I bought a vehicle from a dealership that seemed to have such difficulty working with an outside bank. It came across as peer stubbornness, arrogance, and the inability to work with others. First, they argued on how to handle the payoff of our trade in. Which resulted in demanding we do it the walser way and walser sends a check to our bank to pay it off. Here we are, 15 days later and I received a call today from my notifying me that my trade in has yet to be paid off. Secondly, on the finance documents they misspelled my banks name; Northstar instead of Norstar. Easy enough mistake to make. But I corrected them the day of purchase, when the bank called to notify me, in person, at the dealership and I was assured it would be fixed by the finance manager. Turns out, my bank has not receive the payoff yet because the check was returned due to misspelling of their name on both the check and addressing the envelope “North Star instead of Norstar”. So at this point I feel I wasn’t listened to at all and the assurances that it would be fixed meant nothing. Wanted me to write the check and get out of the door. Next, we were overcharged on our out of state taxes which was actually discovered by my loan officer and not the dealership itself. I was told they would have to mail me a check for the overpayment. 15 days later I have also yet to receive that check. The salesman Herman was great, learning on the job but I don’t have any problem with that. The vehicle is great, the price was fair. But I’ve probably purchased 20 vehicles over my lifetime and never in my life have I seen such, lack of organization , arrogance, and difficulty when it comes to paying for a vehicle using the bank I’ve used my whole life since I was a child. Every other dealer I’ve worked with in the past has never shown such, and it was to the point that my loan officer felt aggravated and disrespected. More

by christophereye Verified Customer Verified Customer

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Great salesman, very patient easy to work with, very nice. I will continue to purchase my vehicles from Walser nice. I will continue to purchase my vehicles from Walser More

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I appreciate the video to show what the tech is seeing. It gives me confidence It gives me confidence More

by amy.mc.browne Verified Customer Verified Customer

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Fast professional service. Helpful knowledgeable staff. Clean facilities with nice waiting areas with workstations for customers Helpful knowledgeable staff. Clean facilities with nice waiting areas with workstations for customers More

by Minnie.Driver Verified Customer Verified Customer

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Fast professional service. Helpful knowledgeable staff. Clean facilities with nice waiting areas with workstations for customers Helpful knowledgeable staff. Clean facilities with nice waiting areas with workstations for customers More

by Minnie.Driver Verified Customer Verified Customer

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Good result. It Took really long time to get an appointment and complete the repair. It Took really long time to get an appointment and complete the repair. More

by timgdoyle Verified Customer Verified Customer

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They did an excellent service on my 2017 jeep wrangler. Very impressed with there services and will continue to bring my vehicle there. 10/10 would recommend. Very impressed with there services and will continue to bring my vehicle there. 10/10 would recommend. More

by miguel4714 Verified Customer Verified Customer

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I’ve been going to this dealer for the last ten years and they always get me in and out in a timely manner whether it’s sales or service. they always get me in and out in a timely manner whether it’s sales or service. More

by d.dokken56 Verified Customer Verified Customer

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Fast drop off, friendly help, quick diagnosis of an issue, part took longer to arrive than I would have liked but they were great about keeping me posted as to when it arrived and when my car would be issue, part took longer to arrive than I would have liked but they were great about keeping me posted as to when it arrived and when my car would be ready. Great communication and I liked the text communication. Car was fixed in a short time frame. Great experience! More

by alicaputo Verified Customer Verified Customer

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